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Reviews of Hilton Garden Inn Memphis/Southaven 3 stars

6671 Towne Center Loop, Southhaven, MS 38671 , United States

#1 of 1 hotels in Southhaven

Guests' Choice

Review score

Based on 314 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.2

  • Staff

    8.5

  • Value for money

    8.1

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 20 April 2024

    8.0
    Comfortable, Safe, Close to everything.
    • Leisure trip
    • Couple
    • Premium Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Not enough housekeeping staff on duty. Took a long time to check in.

    It was very close to the concert venu. Close to good restaurants.

    Stayed in March 2024

  • Reviewed: 12 April 2024

    8.0
    Convenient location, helpful staff, comfortable accommodations, reasonable price!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    We only stayed one evening on our way to see the eclipse. We did not utilize the many amenities this hotel offered.

    We did not eat breakfast at this location. The facility in its entirety was very good. I would recommend to a friend.

    Stayed in April 2024

  • Reviewed: 29 March 2024

    8.0
    Enjoyed it very much. Thank you!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Would like to have a better menu at their lounge

    Convenient location and well kept

    Stayed in March 2024

  • Reviewed: 10 November 2023

    9.0
    When in the Southhaven/Memphis area, this is the place to stay!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    The only thing I can complain about is our bathroom sink was very slow to drain, but for an overnight stay we made it fine.

    Breakfast and location is wonderful!!

    Stayed in October 2023

  • Reviewed: 13 October 2023

    8.0
    The hotel is a great place to stay and the location is on point!!
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The fire alarm went off and started the day off on the wrong foot!

    The hotel was in a great spot.

    Stayed in October 2023

  • Reviewed: 14 August 2023

    8.0
    It was overall a good experience
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Parking

    I like the friendly staff and the cleanliness of the room

    Stayed in August 2023

  • Reviewed: 13 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No dislikes

    Convenient area of town

    Stayed in August 2023

  • Reviewed: 8 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was very uncomfortable and the pillows was very crappie would not stay there again just because of that

    Breakfast was good staff was very friendly

    Stayed in July 2023

  • Reviewed: 27 June 2023

    8.0
    Good location
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    There was a large black hair in the med when we unmade the bed. I’m a ginger and my wife’s blonde. It was 2 am when we got back from our venue and noticed it so we just hoped it was from the cleaning personnel. 3rd floor also had a foul odor. I believe it may of been from the dog that was barking in a close by room. Pillows also are not the best, left me with a sore neck. Also it would be nice if the TVs allowed you to sign into your streaming services.

    It was in a good location. Close to a lot of the shopping malls, restaurants and the Landers Center for the Venue we where visiting.

    Stayed in June 2023

  • Reviewed: 27 March 2023

    7.0
    it was great
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    convince

    Stayed in March 2023

  • Reviewed: 3 February 2023

    7.0
    Good
    • With a pet
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    resturant did not have much of a selection.

    Stayed in February 2023

  • Reviewed: 29 January 2023

    8.0
    Not bad just wish hot tub worked.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hot tub was low and had green water.

    Room cleanliness. Nice staff.

    Stayed in December 2022

  • Reviewed: 25 January 2023

    8.0
    We will absolutely stay here again
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The doors to the pool area were messed up and weren’t fixed for our entire stay. Also, the hot tub needed to be cleaned out.

    The location is amazing! super close to (a lot) shopping, restaurants and attractions. The staff is very friendly and the food in the restaurant is excellent!

    Stayed in December 2022

  • Reviewed: 30 October 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hilton and Booking.com dropped the ball on a schedule change that left me with no room. I had to reschedule while in the lobby and got charged more for the room, after driving for 12 hours. Then, I got charged for the night I changed from and a night in Amarillo at the same time. It was not a pleasant experience.

    Stayed in October 2022

  • Reviewed: 12 October 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Clean and comfortable room. Staff was friendly and the location was convenient for shopping as well as restaurants.

    Stayed in July 2022

  • Reviewed: 11 October 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was some signs that the room was not cleaned well

    Stayed in October 2022

  • Reviewed: 25 September 2022

    7.0
    over all it was a good stay
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    we on received one breakfast voucher so I skipped breakfast and let my husband eat

    the day time staff fixed the problems that the night shift front desk messed up

    Stayed in September 2022

  • Reviewed: 17 September 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The carpet was dirty and the mattress was hard. I didn't like that my room wasn't cleaned every day

    Stayed in September 2022

  • Reviewed: 12 September 2022

    8.0
    Great except for not having hot enough water wouldn't expect that for what I paid for this hotel
    • Leisure trip
    • Couple
    • King Room with Tub - Mobility and Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    The water wasn't hot enough for my bath using all hot water

    Stayed in September 2022

  • Reviewed: 11 September 2022

    8.0
    Nice hotel but staff not real helpful.
    • Leisure trip
    • Solo traveller
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    Hotel was a little difficult to find. Breakfast was very confusing. It was to be complementary but when I entered the restaurant area, a waitress asked if I wanted a hot breakfast. I did but was then given a menu with steep prices. I opted to go with just the continental breakfast. I was then given a bill for $8. Turns out the voucher I was given under my door was good for the continental breakfast. But all this was somewhat confusing. Then, while I was retrieving a bagel I was toasting, the waitress thought I had left and had taken away the other items I had on my table. I just wish she had been more helpful. Seemed like she assumed everyone knew how breakfast worked.

    Walking distance to many good restaurants. Fitness facility was good. Room was very nice. Fridge & microwave.

    Stayed in September 2022

  • Reviewed: 21 August 2022

    9.0
    We enjoyed our stay and would recommend the hotel.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    Parking it is a small parking lot.

    The location, clean hotel and the staff was very helpful and friendly.

    Stayed in August 2022

  • Reviewed: 14 August 2022

    9.0
    Mississippi home trip from Biloxi
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Hot Breakfast wasn't included only cold food, like cereal, fruit bagel etc. The hot tub was not working nor could I get help with it as to why..

    Room was spacious and clean. Staff were polite very welcoming and eager to help. I would suggest this hotel for business traveler's. It's set up physically and financially for business not much for vacationers. The complimentary breakfast should be a hot meal not just cold fruit, bagels or toast. I expected a meal like the Comfort Suites down the road have. I like that there is a small restaurant of sorts within the hotel. They served really good food. If it weren't for the high price per night I would give it a 10 but the cost of a room ($240) doesn't get you much but a bed to sleep in otherwise nice & quiet & centrally located

    Stayed in August 2022

  • Reviewed: 8 August 2022

    8.0
    It was very nice.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Wish pool would have opened earlier instead of 9:00 a.m.

    Breakfast good. Waitress was excellent and told her she was a bright spot in our vacation.

    Stayed in August 2022

  • Reviewed: 23 July 2022

    7.0
    It Could've been better for the price i paid
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Front staff manager was very rude at first. I had unexpected added fees when i arrived as well. They did not honor the booking confirmation that was set. The hot tub did not work and was dirty. Very disappointing.

    I liked the facility decor

    Stayed in July 2022

Showing 1 – 25

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