While the staff was nice, the hotel was very understaffed, and check in took too long. Parking feels a bit unsafe, especially at night. Lastly, the sheets were a bit scratchy and we weren't informed about breakfast/other complimentary items at check in. That was a bummer.

Convenient location, clean rooms, and quiet. Everything we needed for our 2 nights. Nice complimentary DryBar toiletries - an unexpected and very nice surprise.

Stayed in May 2024

The water in wash basin places in bathroom was no going, there is a blockage or the cap is not opening properly for the water to pass.

Stayed in May 2024

Water was not as hot as I like for the full shower 2x.

Friendly staff, modern clean room, good value for money.

Stayed in April 2024

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Stayed in April 2024

Breakfast was very confusing. The menu wasn’t clear with what was available and the pricing. There were no muffins or bagels. It was unclear where to pay. Someone said pay at the bar. We left and ate elsewhere.

The rooms were very clean and the bed and pillows were comfortable. The staff was very friendly.

Stayed in April 2024

WAS CLOSE

Stayed in February 2024

When we were checking in, the two rooms I had booked were on two different names. I only provided my name and the receptionist didn't even bother to see if there was another room. She simply refused to see it and asked me to call Booking.com. I provided another name after seeing the booking. This is not a great experience for people checking in after a long journey. The receptionist is responsible for making sure to ask if there is another guest's name on the booking. In-room # 219, the bathroom door was tight and my friend got locked in.

The value of the room, cleanliness, and the location.

Stayed in September 2023

Clean, modern design

Stayed in September 2023

We missed things at breakfast. There was no butter nor jam. No cereal either. And the front desk staff was not very nice.

Everything was good, the room, the bed, the pillows , the food and the drinks. We had Korean tacos and wings for dinner and they were so good! For breakfast, we ate waffles and a burrito and they were very good! As far as the drinks, the mango sangria was amazing! We very much enjoyed the pool table and the bar. Pool looked good as well!

Stayed in August 2023

Loud when people are walking through the hallways. Can hear through to the next room

The lobby was nice and clean. The room was comfortable, clean and conveniently located to attend a Levi stadium event.

Stayed in August 2023

Didn’t try the pool. Nice staff

Close to shoreline venue

Stayed in July 2023

The front desk team can be abit nicer with tourists. They have no patience whatsoever when being asked about complimentary water or any information important to the tourist. Also they are very ediment about the deposit but when asked about the release upon check out, an attitude from the front desk is the last thing one expects.

The room

Stayed in June 2023

Rooms were over booked. Had to wait a longer to get checked in.

The atmosphere. The openness.

Stayed in August 2023

Pillows were too thick and uncomfortable to sleep on.

Geared to families. Games and activities found in the lobby. Trade off is many families with younger children made the lobby loud and messy

Stayed in August 2023

Slow elevators and ice machine was broken.

Great location and the people working there were very friendly.

Stayed in July 2023

There wasn't anything not to like

Clean, friendly atmosphere, close to concert venue

Stayed in July 2023

the air conditioner in the room was a little loud

it’s was nice having an area in the lobby to hang out with friends I was meeting up with and not have to be cooped up in my room.

Stayed in May 2023

The beds are too soft for me but thats just a matter of personal preference.

Cool vibe. Great hotel. Easy check in. Friendly staff.

Stayed in May 2023

it was clean and close to our event

Stayed in May 2023

I thought it was a little expensive for what it was, although this is Silicon Valley. The food was poor. Breakfast was tolerable, but the one dinner I had there was just bad. Avoid. Really need a car or be ready for lots of cabs.

Location was good from the perspective of being in central Silicon Valley, if you have a car. As a visitor without a car, then options were rather limited, although there were shops and some restaurants within easy walking distance. The hotel was rather basic, but very clean and the staff were universally excellent and helpful. The room was spacious and comfortable with an enormous TV, if that's important to you! Tea and coffee machine in the room, which was good.

Stayed in February 2023

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Stayed in March 2023

I am concerned that I was unaware that this was used as a homeless shelter during the pandemic. Although it felt clean, after finding this out I began to question: did they get new mattresses? Did they use bleach after this returned to a hotel?

Stayed in March 2023

The Internet is not secure and can be a bit slow. TV is huge but has an old-school cable menu, clunky to use.

My second stay here, might become my go-to hotel in the area. Spacious and clean modern rooms, comfortable bed. Central location in Mountain View, walk to coffee shops. Both stays were quiet at night, allowing a nice rest.

Stayed in January 2023

location

Stayed in December 2022