3912 Arrow Drive , Raleigh, NC 27612, United States
#11 of 108 hotels in Raleigh
Guests' ChoiceBased on 469 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
9.1
Facilities
9.1
Staff
9.1
Value for money
8.7
Free WiFi
8.9
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End of dialog contentReviewed: 8 May 2024
Bernice
United StatesSorry there was not a thing wrong. It was wonderful throughout our whole stay. Keep up the excellent work!
I have never been treated so wonderfully. I felt very spoiled. We were so tired when we arrived and felt cared for as soon as we reached the desk. That treatment continued throughout our stay. Thank you!
Stayed in May 2024
Reviewed: 24 April 2024
Clark
United StatesTV's need to be modernized with streaming capabilities
Staff was nice
Stayed in March 2024
Reviewed: 22 April 2024
Gwendolyn
United StatesI was given a room that wasn't even checked out yet !! Thank God they weren't in their room !!! Location wasn't the best
Cleanliness . friendly staff
Stayed in April 2024
Reviewed: 1 April 2024
Germita
United Statesstaff was amazing all the time room was fabulous. loved it
Stayed in March 2024
Reviewed: 25 February 2024
Jonathan
United StatesPool was very small as compared to pictures on website. It didn’t look taken care of or cleaned well.
Location. Easy on and off highway. Rooms were clean. The staff were extremely friendly and helped us with an early check in.
Stayed in February 2024
Reviewed: 22 February 2024
Destinations4u
United StatesBreakfast and Cleanliness
Stayed in February 2024
Reviewed: 15 February 2024
Latoka
United StatesI rated a 9 out of minor things. We ate from the buffet and the eggs and grits were very dry. In my opinion there should be more pillows because they are so soft there is no support. Other than that property, location and cleanliness was amazing. I will definitely stay again. Oh and the lobby and hallways are great for selfies and photos❤️❤️
I rated a 9 out of minor things. We ate from the buffet and the eggs and grits were very dry. In my opinion there should be more pillows because they are so soft there is no support. Other than that property, location and cleanliness was amazing. I will definitely stay again. Oh and the lobby and hallways are great for selfies and photos❤️❤️
Stayed in February 2024
Reviewed: 22 January 2024
Dimetrice
United StatesI didn't like that they didn't have any luggage carts when we checked in or out. the person checking us in didn't make any effort to find one. As a guest that's paying, we shouldn't have to make that many trips back and forth to our vehicle to carry our stuff. Didn't even apologize for the inconvenience nor make eye contact. it seemed as if I'm at work and didn't want to be bothered.
The location.
Stayed in January 2024
Reviewed: 12 January 2024
Zahra
United Statesparking space
room and beds
Stayed in December 2023
Reviewed: 18 December 2023
Ashley
United StatesI didn’t know they charged for breakfast
The rooms and lobby
Stayed in December 2023
Reviewed: 13 December 2023
Patricia
United StatesNot sure why there is gratuity open on the receipt since breakfast was self serve. Also thought that $75 was pretty steep for the pet fee which was not stated anywhere on Booking.com when I booked the room.
We had breakfast on Saturday morning which was wonderful. I liked that the hotel is pet friendly. Overall, the hotel is really nice and offers all the amenities one could ask for!
Stayed in December 2023
Reviewed: 11 December 2023
Dahbitra
United StatesI felt the price point was a little high since the room did not include a living room as with other Hilton Garden Inn properties. That was an aspect I was looking forward to so that I could entertain guests a little more. It would also have been nice if there was a complimentary breakfast bar. I think breakfast should be included given the price point but this location only does Alacarte service at their restaurant.
The room was very clean, I especially liked that all of the linens smelled fresh and freshly laundered. I was extremely comfortable and impressed with the cleanliness of the room. I usually ask for new bed linens but did not feel that this was necessary due to the obvious cleanliness.
Stayed in December 2023
Reviewed: 13 November 2023
Hoggard
United StatesParking could have been better.
Breakfast was great. The rooms were clean.
Stayed in November 2023
Reviewed: 30 October 2023
Lisiewski
United StatesMinor setback in the room we selected
Close to the mall
Stayed in September 2023
Reviewed: 10 October 2023
Richard
United StatesGave me what I wanted. Good quality fair price!
Stayed in October 2023
Reviewed: 2 October 2023
James
United StatesI didn’t like the fact that’s there’s not a lot of parking and the walk to the front of the hotel to the back where extra parking is can be a hike.
I liked the beauty of the entire hotel. Great scenery inside the hotel, very clean and up to date rooms. Worth the money.
Stayed in October 2023
Reviewed: 21 September 2023
Veronica
United StatesLocation convenient to shopping and restaurants. Breakfast was wonderful. More selection.
Stayed in September 2023
Reviewed: 11 September 2023
Kenia
United StatesYour front desk seemed disinterested and cold.
The service at the restaurant/bar was great. Your bartenders where attentive and welcoming.
Stayed in September 2023
Reviewed: 8 September 2023
Laquesha
United StatesNo staff was available when checking out
Cozy and clean
Stayed in September 2023
Reviewed: 4 September 2023
Christy
United StatesNot enough light around the property
Elegance of the hotel.
Stayed in September 2023
Reviewed: 11 August 2023
Anita
United StatesWe asked for a handicapped room, which we got, but the toilet was extremely low for my friend who had had knee surgery. She struggled & I felt badly for her.
I like the key option to use the elevator. The sink in the public bathroom was pretty neat! Staff was very kind & helpful.
Stayed in August 2023
Reviewed: 31 July 2023
Fields
United StatesNothing
Clean and friendly staff!
Stayed in July 2023
Reviewed: 28 July 2023
Bridget
United StatesHotel was really clean and convenient location.
Stayed in July 2023
Reviewed: 17 July 2023
Griffey
United StatesEverything was fine
We enjoyed our stay
Stayed in June 2023
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