very clean, nice staff

Stayed in June 2024

There was no comfortable place to sit in the rooms, and no place for children to sit to play. The pillows were awful and made my neck hurt. Was not happy with the cost of food. The information said we could get breakfast for 15 per adult and children were free. Breakfast bar was not at all worth 24 per person. Not enough choices for that price.

The location was great, and the staff were friendly and helpful. The rooms were clean.

Stayed in May 2024

For some reason there is noise coming from walls maybe air not sure but I heard in the bathroom only and was annoying but ignored.

Liked hotel and staff.

Stayed in May 2024

better bed mattress

The Location ,cleanness ,staff And the rooms

Stayed in May 2024

I don’t like that you had to pay for parking

Walking distance to food and activities.

Stayed in April 2024

It’s quite expensive but then again it is San Diego. Front staff were fine but not in the same league as restaurant staff.

I wasn’t expecting too much, having just stayed in a Hilton Doubletree in downtown LA that left much to be desired. However I was wrong. This is clean, spacious and comfortable (ergo the other one was none of those things). Easy walk from Old Town Station after the Amtrak from LA; I’m not sure I’d stay in Old Town on holiday as it’s a bit limited but this was great for public transport and close to where I needed to be. Nice modern bathroom, ?recently refreshed. I had breakfast included and while I may not have paid for the buffet normally it was perfectly ok, and the waitstaff fantastic and friendly. I had dinner one night in the restaurant which was actually a pleasant surprise; really good burger and absolutely outstanding wait staff. Given this I’m guessing the non buffet breakfast is good but can’t say for sure.

Stayed in April 2024

The surprise parking charge of $25 per night. The fact that it was not listed anywhere on the booking site beforehand is very dishonest and predatory. I still would have booked had I known that was a factor, but the dishonesty definitely factored heavily into my overall rating. Do better.

The location and close proximity to Old Town was great, and the hotel was overall fantastic.

Stayed in April 2024

Nothing not to like but, if I was going to nitpick, I'd say the bathroom doors. Never really like the sliders & they're heavy which could be a potential safety issue with the small ones (children). Put a towel down & the fingers should be fine

The place is immaculate & well designed. Rooms are spacious & clean. Beds are very comfortable. Location is literally walking distance to Old Town & the red line. Definitely coming back

Stayed in March 2024

Wish I had someone clean it while I stayed there. After COVID this service never came back. The hotel store was over priced. Five dollars for chips seems unreal.

nicely decorated.

Stayed in February 2024

Not much

Food was great. Staff was marvelous

Stayed in February 2024

Paying for parking at the hotel-absurd Pillows were heavy as sand bags and too big Whatever happened to free breakfast?

Comfortable. Near airport.

Stayed in March 2024

A neighbor had his child in the hallway using an iPad while the parents partied in the room for hours. Where is security to prevent this? Not my business but not right either.

Stayed in February 2024

Minor billing confusion, was sorted out quickly; surprise to have to pay $25/night tp park on premises 😳🙁

Room, location, buffet breakfast, hot tub

Stayed in January 2024

You need to pay additional $24/night for parking

Clean room .. microwave in room

Stayed in December 2023

Staff could be more friendly and accommodating to requests for kids.

Stayed in December 2023

Business center has uncomfortable stool to sit on and has no privacy.

Restaurant, breakfast and dinner were both good and reasonably priced. The mattress on one of the beds was not good; I just used the other one. Love the shower.

Stayed in December 2023

There was no lotion, had to pay for parking separately and was not aware also there were no smoking rooms which I opted to get not sure why it gives you the option if they do not have any. Room was small for a luxury room to be honest.

Beds are comfy

Stayed in November 2023

Proximity to sea world.

Stayed in September 2023

I didn't like having to pay for parking in their attached parking lot. That was a surprise.

Great location. Friendly and helpful staff. Very clean. Pretty hotel.

Stayed in October 2023

The mattresses need to be replaced ASAP lol I’m not one to have a sensitive back, but these beds were awful. Both mattresses on our room were caved in the middle! And our sheets had some yellow staining… staff was very quick to drop off new bedding but still… yikes!

Very close to Old Town! It’s about a 10 minute walk to get there! Property is very well kempt and clean. Staff is friendly.

Stayed in October 2023

Nothing

Location room decent

Stayed in August 2023

Everything cost extra, parking, breakfast, etc…

Convenience to places such as shopping, entertainment, and food

Stayed in September 2023

Garage unsecured. Saw someone down there who clearly wasn't staying at hotel and that made us feel unsafe

Good all around

Stayed in September 2023

The breakfast buffet was a little pricey for what it offered.

The rooms are big and spacious, with nice bathrooms. The staff at the reception was very friendly.

Stayed in September 2023