We stayed for 4 nights and the only time our room was cleaned was when I went to the front desk and asked them to do it. There were no signs or anything indicating that they don't clean rooms anymore so I don't know what happened, but we had to call every day to ask for clean towels

We were in town for a graduation and the hotel was very close by. The staff were very friendly and helpful.

Stayed in June 2024

What’s with the entrance on the bottom floor? We did not see a sign there directing us to the lobby and check-in.

We were not told that breakfast would be ending early that day (Mother’s Day) so we had to eat in 15 minutes.

Stayed in May 2024

Traffic exiting the property

The location was perfect

Stayed in January 2024

I was traveling to Albany but stayed in Troy so I could squeeze in a visit with family. The location was perfect and I would stay there again. The room was clean and roomy.

Stayed in January 2024

We took a king sized room first, but the toilet got clogged at 11PM. Not only was there no housekeeping staff on hand at that hour, but there wasn't even a plunger for me to use myself. The concierge moved us to the only available room, which was a double queen across the corridor. Yet there was almost no one in the hotel that night because it was Christmas Day evening, That room was OK, but the refrigerator condenser rumbled at night, and I had to turn it off until morning so my wife could sleep. The HVAC was set to provide heat only when the thermostat was set to 72 degrees. Below that, it turned to air conditioning. The fan had only one setting: loud. We turned it off for the night, which was just fine for us. It also seemed odd that there was almost no room on one side of one of the beds to get out of at night. If the furniture had been moved to the left even a foot, that would have solved the problem.

The beds were very comfortable. The rooms were clean. There were lights and the bedside just for reading, which was nice.

Stayed in December 2023

Nice and clean, super comfortable beds, very quiet and peaceful

Stayed in December 2023

Inner city location and no breakfast included.

Comfortable bed and pillow.

Stayed in November 2023

It was fine for what we needed.

Exactly what we expected. Just needed a night’s sleep on a road trip. Next to a mall so we could get food.

Stayed in August 2023

It was a very spacious roo.

Stayed in September 2023

The breakfast was not too appealing and for the price of the room I thought it would have been complimentary

The room was clean. Bed was comfortable the night stand had hair on it which was not ours.

Stayed in October 2023

The clock alarm went off at 530am. Woke myself and my sister up. Scared a bit until we realized what it was. Housekeeping should shut off the alarm when cleaning the room for new arrivals.

Love how close it is to RPI. Love the Sports Bar.

Stayed in September 2023

Parking was tough because of an evening event but it cleared out later that night

Convenience to downtown, reliable, helpful staff

Stayed in August 2023

What I did not like is the price at the end of the week and cleaning courses every three days. The bathrooms need cleaning every day or two days at least. The water tasted and smelled strange in the hand-washing basin

The breakfast is good, the location of the hotel is vital, close to everything, banks, restaurants, and the bus station as well 😁

Stayed in September 2023

Did not have enough handicap parking spaces. And some of the non handicap spaces were closer to the entrance in the front of the building.

Stayed in August 2023

The price over the weekend was too high for one night🥴The price on Saturday night was $334. That's a lot

Awesome and the crew was very nice🥰They greeted me kindly and indicated what was available for breakfast and what I could order as a special request for breakfast.

Stayed in August 2023

Is clean

Stayed in August 2023

The carpets on the stairs and dining area needed to be vacuumed as there was chips hair pens under the table in the waiting area by the couches and bits of trash on the steps. The headboard in my room also needed attention as there was visible dust.

The breakfast was excellent tasty and love that there was a variety. Rahayu (think I spelt her name incorrectly) she was very friendly and attentive in the dining hall. Stacey the front receptionist was also very friendly and helpful with the area and getting around.

Stayed in August 2023

When we first arrived at the location very early (11 am?) we had nothing better to do, so we visited the lobby and told the front desk that we had a reservation. She literally laughed at us and said come back at 3 pm. I realize we were early and didn't particularly expect a room to be ready, but usually in that circumstance we're greeted a little more cordially, maybe an "I can check for you..." or "When your room is ready we can send you a text" or even a "You can leave your bags here." Rarely a "Don't come back until the specified time." Also they seem very upchargey. $12.50 for breakfast? Would it have been included if we were in the club? When we got to the room there were bottles of water tagged "free for something something guests, $2.50 for everybody else." I have no idea what group or tier I'm in (if at all) so I had no clue if I was supposed to touch it.

Everything was generally pleasant. The place felt huge, definitely bigger on the outside than inside. Rooms and beds were comfortable, and the thermostat seemed reasonable. I've been in too many Goldilocks hotel rooms where it's either tooooo hot or toooooo cold and you wake up in the middle of the night messing with the thermostat so you can sleep. For whatever reason I didn't have that problem here, nor with flat pillows or itchy blankets. Slept through the night. Very refreshing.

Stayed in July 2023

More signage would have helped.

Breakfast was good and had a good variety of options.

Stayed in June 2023

Facilities are not being maintained very well. Patchy painting on doors, hallways showing age.

Has a lot to offer.

Stayed in July 2023

No complimentary breakfast…very important with a family

Location to RPI

Stayed in June 2023

I like that it was a pet friendly hotel. Unfortunately, having to be on the elevator with two guests with aggressive dogs was not pleasant and very scary.

Stayed in May 2023

Room was small and not very attractive given the high price paid.

The attached restaurant (Recovery Sports Bar) and pool were fantastic. Beds were comfortable. Front desk staff was friendly.

Stayed in April 2023

The personnel was very friendly and helpful. Special thanks to Stacey, the receptionist, she was so delightful and made we feel comfortable.

Stayed in February 2023