555 Universal Hollywood Drive, Universal City, Los Angeles, CA 91608, United States
#92 of 388 hotels in Los Angeles
Guests' ChoiceBased on 3124 hotel reviews
8.3Cleanliness
8.6
Comfort
8.7
Location
9.5
Facilities
8.5
Staff
8.7
Value for money
7.5
Free WiFi
7.9
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End of dialog contentReviewed: 18 May 2024
Wei
United StatesThe water pressure from shower head is too strong
Location, corner room, high floor and good view
Stayed in May 2024
Reviewed: 18 May 2024
Bianca
United StatesThe rooms are very dated.
Location is perfect. Universal Studios is within walking distance and safe to walk. There is also a shuttle. The views from our room were amazing!
Stayed in May 2024
Reviewed: 18 May 2024
Claire
New ZealandClose to universal
Stayed in May 2024
Reviewed: 17 May 2024
Liwen
United StatesThere was a guy singing very loud next door and we could hear very clearly at our second night stay.
The room is quite comfortable and clean. The location is excellent. We walked to Universal Studio in 10 mins and also took shuttle to Universal Studios City Walk couple times which is very convenient.
Stayed in April 2024
Reviewed: 16 May 2024
Ivan
United StatesWe didn't order any food because the prices were ridiculously expensive. I spent over $20 on a small coffee, bagel and an apple juice at Starbucks and don't let me get started on room service. A bowl of cereal was $18.
Linda, at the front desk, provided genuine, excellent customer service. She treated us with respect and was extremely informative. The other staff were unfriendly, short and dismissive.
Stayed in May 2024
Reviewed: 16 May 2024
Murtaza
IndiaRoom could use some more light. The room only had 2 table lamps which were not sufficient.
Great service, heated pool, walking distance to universal studios hollywood
Stayed in May 2024
Reviewed: 16 May 2024
Linda
United StatesNothing that I can think of. Might be a nice touch to have a couple bottles of water available in the room at no charge - also was surprised to be charged for wifi
It was the perfect jumping off place to see the things of interest for me
Stayed in May 2024
Reviewed: 14 May 2024
Sheril
United StatesBreakfast buffet is too expensive they should offer a deal for families
Very neat , it has dining room were you can get breakfast/dinner
Stayed in May 2024
Reviewed: 13 May 2024
Haton
United StatesNothing particular
Close to universal studios
Stayed in May 2024
Reviewed: 12 May 2024
Kathryn
United KingdomHad to pay for the Wi-Fi
Location, lovely pool
Stayed in May 2024
Reviewed: 12 May 2024
Miguel
MexicoPaid internet makes no sense
Clean and comfty
Stayed in May 2024
Reviewed: 10 May 2024
Frank
New ZealandStrong Marijuana smell just outside the hotel
Super good location just walking distance to Universal Studio, friendly and helpful staff except reception, otherwise all good.
Stayed in April 2024
Reviewed: 8 May 2024
Tammi
United StatesA little too expensive for a place to sleep and shower.
Shuttle between Universal Studios Park and hotel.
Stayed in May 2024
Reviewed: 4 May 2024
Perla
United StatesThe beds in the room are not queen size, they are full size. Check-in clerk forgot to mention information regarding the parking garage, and parking key needed.
The room was exceptionally clean!
Stayed in May 2024
Reviewed: 3 May 2024
Mari
United StatesThe parking facilities were a challenge. With a bigger vehicle, I was forced to valet. Then was charged more money because it was after 6 pm.
The location and room.
Stayed in May 2024
Reviewed: 2 May 2024
Lindsay
CanadaThat it was very close to universal studios. We only stayed one night but it was a nice hotel and we loved the location.
Stayed in May 2024
Reviewed: 30 April 2024
Yoram
Israelbad smell of mold in the room, reported to hotel managment
location, location, location and free shuttle to unuversal studios
Stayed in April 2024
Reviewed: 29 April 2024
Christopher
AustraliaI arrived very early and checked if my room was ready, it was not which was fine as I knew I was very early however they offered and I accepted that they would text me to let me know as soon as it was ready (they said text and also got my email at the time and said they would email also). I never received anything to say my room was ready. I think about 6:00pm I made my way back to the hotel to try again and they told me room was ready and I asked why nobody had let me know and the woman at the counter said "we did" and was really quite rude about it. I can assure you I never received a text or email from the hotel. Her attitude really left me annoyed to the point if anyone asked me to recommend a hotel at Universal I would tell them to try the Sheraton next door,
Room was clean, good location
Stayed in April 2024
Reviewed: 29 April 2024
Lori
CanadaCost was a bit pricey for food
Staff, location, rooms
Stayed in April 2024
Reviewed: 28 April 2024
David
United StatesNothing
Great location.
Stayed in April 2024
Reviewed: 28 April 2024
Brandon
New ZealandLovely comfortable room
Stayed in April 2024
Reviewed: 26 April 2024
Agnieszka
PolandPrices in the restaurant :) Long way from parking place to the hotel and to the room.
Nice place to stay once you visit Universal Studio. Great restaurant. Big rooms with all you need inside.
Stayed in February 2024
Reviewed: 25 April 2024
Sandy
United StatesFee for water in the room. 24.00 for 4 bottles. Very expensive . Stupidly expensive . I used it to make my instant coffee. Nice to have a small cup in the morning but at 6.00 for each bottle I should have just went to Starbucks. . I also wished there was free coffee in the lobby. Most hotels provide this.
Very clean. Hot tub and pool were excellent.
Stayed in April 2024
Reviewed: 25 April 2024
Teresa
United StatesHaving to pay for parking on top of the expense of the room was a little ridiculous.
Location to Universal Studios was great!!
Stayed in April 2024
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