611 Northwest Loop 410, San Antonio, TX 78216, United States
#320 of 320 hotels in San Antonio
Guests' ChoiceBased on 414 hotel reviews
7.7Cleanliness
8.0
Comfort
8.1
Location
8.8
Facilities
7.8
Staff
8.2
Value for money
7.7
Free WiFi
7.4
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End of dialog contentReviewed: 9 May 2024
Cortez
United StatesThe room was small and everything was old
Stayed in May 2024
Reviewed: 30 April 2024
Markus
United StatesThe a/c really didn’t get cold. And the tub water didn’t drain out as well as I wanted it to
The rooms was spacious. Clean and the bed was so comfortable. I would most definitely recommend it to anyone.
Stayed in April 2024
Reviewed: 16 March 2024
Justin
United StatesIt was humid. Not only here but at many Hilton properties, I always have hair in the showers/tubs or on the floors and bed. I don’t have long hair, so it’s not mine and it’s the day of check-in
The restaurant staff, food was good and the beds are comfortable.
Stayed in March 2024
Reviewed: 16 March 2024
Juan
United StatesThe room was dirty, there were eyelashes in the restroom and cereal on the floor. There was no remote and two of the lamps weren't working. They brought over a remote and were able to fix one of the lamps.
It was close to the mall and the pool was nice.
Stayed in March 2024
Reviewed: 22 February 2024
Janice
United StatesThe hotel is in good shape for its age, but the tv was not very good, could use a newer hd model
Near the airport
Stayed in February 2024
Reviewed: 7 January 2024
Miguel
United StatesIf there was parking garage acces from the garage to th hotel that would've been a plus because it was super COLD that night
Stayed in December 2023
Reviewed: 1 January 2024
Humphrey
United StatesThe interior needs a little bit of an update. The shower tub had some cracks but the hotel in general was great.
The hotel was clean and staff was helpful.
Stayed in December 2023
Reviewed: 20 December 2023
Paula
United Statesthe beds were not comfortable. The TV did not have a guide. The light around mirror only lit up half way.
the price, it was clean The Christmas decor in lobby was gorgeous
Stayed in December 2023
Reviewed: 2 December 2023
Galaviz
United StatesStarbucks didn't have much products
Building layout
Stayed in November 2023
Reviewed: 27 November 2023
Francisco
United StatesOdor in the room.
Location.
Stayed in November 2023
Reviewed: 31 October 2023
Juan
United StatesSPACES
Stayed in October 2023
Reviewed: 15 September 2023
Jeff
United StatesParking sucks
Security
Stayed in August 2023
Reviewed: 7 September 2023
Laura
United StatesN/A
Was clean and comfortable. Parking was free.
Stayed in September 2023
Reviewed: 5 September 2023
Abu_zayed
United StatesThe carpet in the corridor is smelling bad, I think they have humidity
Location and Good Price
Stayed in September 2023
Reviewed: 23 August 2023
Tiara
United StatesSHOWER WALL WAS NOT INTACT .. EYE SORE FOR SUCH A BEAUTIFUL HOTEL
FRESH COOKIES & CLEANLINESS BAR
Stayed in August 2023
Reviewed: 26 July 2023
Teresa
United StatesLaundry.
Bed, location, pool area, exercise center, and coffee shop.
Stayed in July 2023
Reviewed: 24 July 2023
Stefaney
United StatesPaying for breakfast
If the hotel offered free breakfast, it would have been a 10!
Stayed in July 2023
Reviewed: 7 July 2023
James
United StatesMattresses too soft
Convenient location
Stayed in June 2023
Reviewed: 22 June 2023
Lisa
United StatesBed was a little uncomfortable, no breakfast offered, and wasn't told about the deposit until I got there
The pool, location, nice people
Stayed in June 2023
Reviewed: 15 June 2023
Maria
United StatesWhen placed our reservation on booking.com it stated there would be breakfast included but when we arrived and stayed at the hotel we were informed that was not the case and would be an additional charge. Needless to say we had upset kids and left to find nourishment elsewhere. Trust me it is not a good feeling on your heart. Aside from that there was an incident regarding cleanliness in the beds that shouldn't have happened and was devastating but the staff was great at handling the situation.
Location was easy to find and staff was amazing at taking care of us even with issues that came up.
Stayed in June 2023
Reviewed: 13 May 2023
Tous
United StatesAt the check out the person at the front desk was not very friendly or customer service oriented.
Nice clean comfortable hotel. The check in was very smooth and people welcoming.
Stayed in May 2023
Reviewed: 13 April 2023
Tarmeka
United StatesThe bathroom had a dried contact on the floor out whole stay. I left it the to see if room service was mopping and it never moved
The breakfast was overpriced for kids. My son at bacon and watermelon for $16.
Stayed in April 2023
Reviewed: 2 April 2023
Mohammad
IranThey did not have a good printer in the lobby. The rooms need a little renovation.
Stayed in March 2023
Reviewed: 4 March 2023
Steven
United StatesFacility, cleanliness, staff, site,location ,amenities.
Stayed in February 2023
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