600 Okeechobee Boulevard, West Palm Beach, FL 33401, United States
#16 of 117 hotels in West Palm Beach
Guests' ChoiceBased on 473 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.3
Facilities
8.9
Staff
8.8
Value for money
8.0
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End of dialog contentReviewed: 28 April 2024
James
United StatesThe bar was awfully expensive
Stayed in April 2024
Reviewed: 24 April 2024
Robert
United StatesPool area
Stayed in March 2024
Reviewed: 22 April 2024
Shirley
United StatesThe garage. Sadly we went and stayed around prom and cheer tournament time. Not a good idea and wouldn’t recommend.
Very clean with a variety of things to do on property.
Stayed in April 2024
Reviewed: 21 April 2024
Hui
SingaporeNothing much.
Beautiful hotel and great facilities and staff. Love the shuttle to the beach as well.
Stayed in April 2024
Reviewed: 15 April 2024
Timothy
United StatesBetter choice for breakfast and ability to use the $15 resort credit
Pool was great with great staff and plenty of spaces to read and relax. Lobby was very welcoming
Stayed in April 2024
Reviewed: 26 March 2024
Giorgio
ItalyHorrible staff, with few exceptions. All very slow and unattentive, at times just annoyed. Incapable of producing an invoice or receipt as the payment was done through booking (absurd!). Was here during a major event and the hotel was full, they need to up their game. A server during breakfast didn't show up for 30 minutes just because my friend had sat before I could talk to the hostess (who was nowhere to be seen), in an empty breakfast area. She then proceeded to be rude and unpolite for the rest of the meal (banging our glasses on the table or taking away food plates while we were eating), to the point of forcing me to cancel her gratuity entirely. Unbelievable in a luxury hotel.
Good breakfast buffet, good acoustic comfort in rooms, huge pool deck.
Stayed in March 2024
Reviewed: 20 March 2024
Timothy
United StatesLimited access to outside pool amenities, to many reserved seating unused with limited places to sit.
Great location, enjoyed the shuttle service
Stayed in February 2024
Reviewed: 11 March 2024
Laura
United StatesNa
Na
Stayed in February 2024
Reviewed: 6 March 2024
Tina
United StatesLove the feel of a resort vs a hotel with a pool. The outdoor spaces are wonderful. We enjoyed easy snacks, coffee, food at Provisions. The staff are helpful and kind.
Stayed in March 2024
Reviewed: 23 January 2024
John
United StatesI left a personal item in my room and the hotel found it and returned it to me via FedEx. The location next to the square was fantastic. Hotel staff very friendly and made us feel welcomed.
Stayed in January 2024
Reviewed: 22 January 2024
Mckinley
United StatesNo
No
Stayed in January 2024
Reviewed: 11 January 2024
Marie
United StatesCheck in process is too slow
The pool is excellent and clean: I am a lap swimmer; Restaurant food quality is quite good for a hotel chain
Stayed in December 2023
Reviewed: 10 January 2024
Nandiswa
ZimbabweThe arrival parking area can be better managed
The rooms were very comfortable and clean The hotel is very near everything and we used the hotel shuttle
Stayed in January 2024
Reviewed: 3 January 2024
Hall
United StatesBar and dining area are great!
Stayed in December 2023
Reviewed: 28 December 2023
Gurpreet
United StatesOnline
Stayed in December 2023
Reviewed: 8 December 2023
Rosalie
United StatesRoom wasn’t ready: step bottle was empty had to ask front desk twice; no slippers or robe??? front desk personal in the hotel needs training to understand they are in hospitality business not very hospitable some even rude
The staff was outstanding which means more than the food
Stayed in December 2023
Reviewed: 28 November 2023
Anne
United StatesHot tub was not open. My husband was very disappointed in that.
The location is perfect! 8 minutes to Palm Beach restaurants and bars and activities. Our room was very nice with a pool view. Beautifully decorated for Christmas.
Stayed in November 2023
Reviewed: 24 November 2023
Alexandre
BrazilThere is no breakfast buffet during the week
Perfect swimingpool area and good location
Stayed in November 2023
Reviewed: 15 November 2023
Dana
United StatesLoved the pool. Staff was great. Food was very good. Great location. Free shuttle around town was very convenient.
Stayed in November 2023
Reviewed: 13 November 2023
Danprinz
United StatesPool and pool staff. Good food and service. Valet service was efficient and responsive. Hotel clean and very comfortable.
Stayed in November 2023
Reviewed: 13 October 2023
Andres
Puerto RicoN/a
Room and location
Stayed in October 2023
Reviewed: 25 September 2023
Michael
United StatesThere was no barrier between the shower and the rest of the bathroom, so after every shower, the floor was extremely wet, causing us to use up multiple towels.
Room service was excellent!
Stayed in August 2023
Reviewed: 9 September 2023
Craig
United Statesthe hotel was still under construction and the pool was closed. some of the property was dusty form the construction. not enough towels in the bathroom (only enough for one shower) the restaurant prices were a bit inflated during this stay while property was under construction and limited food service.
the satff provided above and beyond service. the shuttle was Excellent service. the room was clean and smelled good.
Stayed in September 2023
Reviewed: 4 September 2023
Shantrel
United StatesEverything was super amazing!!! Looking forward to another stay!!
Stayed in September 2023
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