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Reviews of Holiday Inn Chicago - Elk Grove, an IHG Hotel 3 stars

1000 Busse Road, Elk Grove Village, IL 60007, United States

#7 of 9 hotels in Elk Grove Village

Guests' Choice

Review score

Based on 141 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    7.8

  • Facilities

    7.4

  • Staff

    7.9

  • Value for money

    7.4

  • Free WiFi

    6.8

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Showing 1 – 25

  • Reviewed: 24 June 2023

    7.0
    For one only
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The parking situation was the worst. And it was a little out of my way. But for one night it wasn't too bad.

    Stayed in May 2023

  • Reviewed: 5 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    in one of the rooms the bed sheets had hair and was dirty and in the other bedroom the sofa bed was dirty it had crumbs of something

    It was a perfect location

    Stayed in May 2023

  • Reviewed: 17 April 2023

    6.0
    It was ok. It was a room to sleep in and the price was great.
    • Leisure trip
    • Family with young children
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was a bit dusty.

    Stayed in April 2023

  • Reviewed: 28 November 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room - Mobility/Hearing Access - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The facilities are not well installed, had a sink that's at a -20 degree angle, and the heater in the room was pretty loud. The room also wasn't that clean either, I found a knot of hair on the bedsheet and also some hair on the toilet cover. Wasn't very happy about that. The sound isolation of the room is also a notch bad. The sound of airplanes and cars can be easily heard and with the sound of the heater, I had a pretty bad sleep. This holiday inn does not meet up with the usual holiday inns that I've stayed before.

    The hotel is pretty close to the airport, which is a plus to me because I was picking up somebody. The staff were really nice. Check in and check out went super smoothly and they also had plenty of parking spots near the rooms. McDonald's and Portillo's are also nearby so it's really easy to grab something to eat.

    Stayed in November 2022

  • Reviewed: 28 August 2022

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Executive King Room - Non-Smoking
    • Stayed 2 nights

    very poor breakfast

    good location, close to airport

    Stayed in August 2022

  • Reviewed: 20 August 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The restaurant at the hotel

    The hotel was good , except the restaurant connected to it that provided breakfast service . The breakfast buffet was completely cold and overpriced . When I complained about the food being cold the employee just apologized and asked for payment . I tried to contact the restaurant managers and they refuse to call me back .

    Stayed in July 2022

  • Reviewed: 23 July 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Not enough parking. The decor and rooms are outdated. All of the exits were not working. Only one elevator was working.

    The staff was friendly. Restaurant was connected to the hotel.

    Stayed in July 2022

  • Reviewed: 30 May 2022

    6.0
    it was ok
    • Leisure trip
    • Family with young children
    • Executive Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    no block out curtain. breakfast is not what I expected too.

    location

    Stayed in May 2022

  • Reviewed: 28 April 2022

    8.0
    A very nice hotel !
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    On site restaurant was closed for a private party, few choices in the area for dining.

    Location was fine, clean comfortable room, would stay again.

    Stayed in April 2022

  • Reviewed: 24 March 2022

    6.0
    short
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Woken up too early for housekeeping when we arrived at 2:30 AM. Arggh!

    Stayed in March 2022

  • Reviewed: 6 December 2021

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No housekeeping. You always have to ask for something 🙄. WiFi is horrible.

    Stayed in December 2021

  • Reviewed: 29 November 2021

    7.0
    Super nice stay, minor issues
    • Business trip
    • Solo traveller
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Only 2 things. First, the walls are very thin and I could hear the family next door from the time I got there to the time they went to sleep. Second, I couldn’t see my car from my room and the exit door closest to my room had a sign to use the main entrance making less accessibility for me.

    The property was very nice and very clean. Staff was very friendly which made checking in and out super easy. The room was also nice and clean.

    Stayed in November 2021

  • Reviewed: 13 September 2021

    8.0
    Would stay there again.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights

    Restaurant limitations.

    Convenient location for us. Nice swimming pool.

    Stayed in August 2021

  • Reviewed: 8 September 2021

    7.0
    Adequate stay
    • Business trip
    • Solo traveller
    • Executive King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    It wasn't located in a good part of town next to truck repair places. The furniture is dated. The breakfast buffet was poor.

    The indoor pool was nice. AC worked well and bed was comfy.

    Stayed in August 2021

  • Reviewed: 3 September 2021

    6.0
    average
    • Leisure trip
    • Family with young children
    • Executive King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Make sure reservation are as placed

    When arrived they only had reservations for one room. Had to argue to get 2 room that we requested. They quote gave us a discount but not really. Check in was terrible.

    Stayed in August 2021

  • Reviewed: 2 September 2021

    7.0
    Good
    • Solo traveller
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    old inside

    easy parking,safe entry,friendly stuff

    Stayed in August 2021

  • Reviewed: 20 August 2021

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Executive King Room - Non-Smoking
    • Stayed 2 nights

    No uSB charging ports in the room. Hot tub would be nice.

    Stayed in August 2021

  • Reviewed: 15 August 2021

    6.0
    Hotel In Need of Updates
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The location is just too far from the airport, and the shuttle is not currently running. The taxi to (and from) the airport costs 20 to 30 dollars, even more on weekends. The carpet in the hallways is in need of removal. There are folds everywhere in the carpets. I tripped several times, and pulling luggage through the hallways was a challenge. The room was comfortable but the bathroom needed serious renovation. The door had serious water damage as did the vanity. Such a fix would be quick and easy. The restaurant only offered a $12.00 buffet, which consisted of scrambled eggs, sausage, pancakes, and some danishes. Coffee and orange juice were also available. Sadly, the food was tasteless. This was the only option for breakfast, and the restaurant was not open for dinner for those returning on flights after 7 PM. The restaurant must have been undergoing some repairs as there was loud drilling while we were trying to eat breakfast at 7:40 AM. There was also no available diet or sugar free soda in the hotel. If you wanted that, you needed to walk to the nearby Seven Eleven store.

    The price was very good for our one night stay. The bed was very comfortable, and the air-conditioned room was truly a benefit. Having Wi-Fi and a large screen TV made our stay relaxing and enjoyable.

    Stayed in August 2021

  • Reviewed: 24 July 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    It’s very nice quite spot, but has 7/11 and a gas station right outside. Not too far from all the attractions. The pool was lovely though a little shallow. The room was clean and comfortable.

    Stayed in July 2021

  • Reviewed: 9 June 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was cold, out of a lot of things. Like orange juice, toast, syrup, and french toast. Toaster took way to long to toast the bread. We went to breakfast around 8:40.

    Pool was open and very nice!!

    Stayed in June 2021

  • Reviewed: 26 December 2023

    5.0
    I was confused
    • Leisure trip
    • Solo traveller
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Abandoned

    Stayed in December 2023

  • Reviewed: 10 December 2023

    5.0
    I did not enjoy my stay at all
    • Business trip
    • Group
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The staff

    Location

    Stayed in October 2023

  • Reviewed: 26 August 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Called the front desk 3 times to fix the mini fridge, was there for 4 days, still wasn't fixed. Couldn't bring any leftovers or have cold water. The elevator was broke, we left a housekeeping sign for 2 days and still nothing. This wasn't a bad place, just very disappointed with how my stay went.

    The location and beds were comfortable

    Stayed in August 2023

  • Reviewed: 18 June 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    Staff at front desk

    Stayed in June 2023

Showing 1 – 25

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