6351 Gateway West, El Paso, TX 79925, United States
#70 of 97 hotels in El Paso
Guests' ChoiceBased on 152 hotel reviews
7.4Cleanliness
8.2
Comfort
8.1
Location
8.5
Facilities
7.8
Staff
8.3
Value for money
7.2
Free WiFi
8.8
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End of dialog contentReviewed: 7 March 2024
Keith
United StatesIt will be when the renovation done
Its under going renovation which it needs.
Stayed in March 2024
Reviewed: 11 July 2023
Sanchez
United StatesThe phone didn’t work in my room
Pet friendly
Stayed in June 2023
Reviewed: 5 June 2023
Marco
Mexicolobby had overflowing trash throughout our stay of 3 days, noisy highway traffic, rooms need maintenance
location, friendly, helpful staff, nice room layout, hot water, soft beds, good WiFi
Stayed in June 2023
Reviewed: 7 May 2023
Harvey
United StatesOnly thing I can think of honestly,is either the shower heads get clogged with calcium and lime or maybe just the water pressure has a weak stream. the water pressure isn’t great sometimes.. That is it but you don’t make a big deal about it . Although it make it wonderful
It’s a very guest centric establishment. The staff are very attentive and friendly with anything they are able to assist you with. They really show you their best side and they remind me of how great my customer service was when I was in retail. with that being said that’s my experience with them and there’s some new faces here now so I hope the great service continues
Stayed in May 2023
Reviewed: 19 December 2022
Christian
United StatesToo noisy by I-10
Clean comfortable
Stayed in December 2022
Reviewed: 5 December 2022
Vanessa
United StatesStaff could have been more informative about breakfast, answering phone and about where my room would be
Stayed in December 2022
Reviewed: 15 November 2022
Abril
United StatesIt needs a renovation
Location
Stayed in November 2022
Reviewed: 28 April 2022
Larry
United Statestraffic noises
The rooms were very clean and comfortable
Stayed in April 2022
Reviewed: 18 April 2022
Pettiford
United StatesTrying to sleep on the traffic side.
Stayed in March 2022
Reviewed: 6 March 2022
Raquel
United StatesI got a suite and the room we had the night before was better and cleaner
I had a buffalo wrap that didn’t have any buffalo sauce so unsure about the name . We were awoken by the maid at 8 a.m. that really upset me .
Stayed in March 2022
Reviewed: 19 February 2022
Luqman
United Statesoverpriced, not very accommodating staff to start with
location was the reason I selected this property
Stayed in February 2022
Reviewed: 12 February 2022
Dianne
United StatesThe shower curtain and towels were old. They had holes in them.
Stayed in February 2022
Reviewed: 27 January 2022
Yvette
United StatesWalls are thin, hearing doors slamming down the hall.
very clean, saw workers sanitizing and mopping floors several times while we were there for 3 days.
Stayed in January 2022
Reviewed: 20 December 2021
Meghan
United StatesHot water in shower wasn’t super warm
Good size room, dog friendly ($25 fee was reasonable), free parking with decent amount of space
Stayed in December 2021
Reviewed: 23 November 2021
Julie
United StatesIt was hard to get food service at breakfast and dinner.
We enjoyed the pool and the clean facilities.
Stayed in November 2021
Reviewed: 13 July 2021
Christopher
United StatesHad to pre order the breakfast, booked in February no one said anything.
Location
Stayed in July 2021
Reviewed: 10 June 2021
Diana
United StatesI did not have a remote control in the room, no wash clothes, the computer for the restaurant did not work and only one staff member communicated it needed to be fixed but was never looked at by the end of my stay. When I first arrived my room keys did not work, this is my second stay and same thing happened during my first stay. Also, one of my coffee K-cups was already punctured and should have been replaced with a new one.
The staff was friendly, the bed comfortable, I had plenty of pillows, the room met my needs for my work.
Stayed in June 2021
Reviewed: 2 May 2024
Richard
United StatesNice property but price is a bit high for the value
Clean
Stayed in April 2024
Reviewed: 9 October 2023
Joseph
United StatesNo cook available for breakfast so if you have a voucher you wouldn’t be able to use it.
No cook available for breakfast but a very kind lady (employee I think Andrea or Cristina was her name) she was more than happy to make me breakfast. It was delicious.
Stayed in September 2023
Reviewed: 2 August 2023
Melissa
United StatesCustomer service was so bad only one girl working and doing all the work while another guy stood around and acted like he couldn’t be bothered he appeared to be on drugs they had no name tags on I asked for a supervisor or manager and they said there were none they were the managers I asked for a district leader number or customer number and they didn’t know that had my family with and they couldn’t believe the low class customer service so we did not stay at this hotel felt very uncomfortable and hotel seemed shady we ended up going to your competitors across the street HAMPTON inn you might need to send your staff there for training this was my first holiday inn stay and will be my last it was that bad I wouldn’t care if it was on a beach will AVOID all holiday inns because 2 customer service people could not do there jobs training is highly needed
Nothing
Stayed in July 2023
Reviewed: 16 July 2023
Ranchuk
United StatesWe like the rooms. The breakfast was amazing!
Stayed in July 2023
Reviewed: 28 May 2023
Doroteo
United StatesFee breakfast, at least continental.
Breakfast could easily be included in the price of the hotel.
Stayed in May 2023
Reviewed: 26 May 2023
Jenny
United StatesNo shuttle early in the morning. had a flight change and the shuttle wasn’t available at 4 am so had to get an Uber.
close to the airport
Stayed in April 2023
Reviewed: 25 January 2023
Harvey
United StatesThey kept my deposit for no reason and they went on as if it wasn’t their fault. They blamed it on my bank.. So we’ll see what happens with that
clean facilities ,friendly staff ,accommodating to the small issues with grace and no attitude.
Stayed in January 2023
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