The lady working at the front desk was extremely rude, we were waiting to check in and she looks at us and goes “what’s the problem” when we just showed up to check in to our room

Room was very comfortable

Stayed in April 2024

The staff in the morning were discussing how they were fed up with other staff. And very very loudly talking about thier terrible home life, including drugs and abuse, all while they stocked the breakfast bar around the guests.

Clean, and quiet. I was there for a big concert in town and I met a lot of concert goers but disnt hear any partying or rowdiness.

Stayed in April 2024

Parking was a couple blocks away and street noise could heard until about midnight and started about 6 am

Closeness to Sheas and restaurants

Stayed in April 2024

I could hear the rail car

Nice area

Stayed in April 2024

No guest parking other than a couple handicap spaces. You need to go about a block away and pay $9/day. That doesn't seem bad except you can't come and go; you need to pay each time you leave the parking garage. You can easily pay more if you had to leave a couple times a day.

The room was clean and spacious and the staff was very friendly. There is a TGI Fridays on the lower floor...... This was super convenient after spending a whole day traveling. The complimentary breakfast was great even with the Pancake machine being out of order.

Stayed in April 2024

Does not have parking

Great rooms, comfortable

Stayed in March 2024

Would like to have had on site parking.

Great location. Comfortable room and space- not cramped.

Stayed in March 2024

The breakfast could be improved

Stayed in March 2024

I wish I could have had a warm shower, they have the knob stopping at a barely warm temp.

The location, staff and room was were great!

Stayed in March 2024

Parking. There's no parking on site. The floor was stained in the living room part of the suite and the couch was hard as a rock.

Breakfast was great. Nice selection. Bed was comfortable. Room was clean. BW who checked us in was amazing. My boyfriend needed AA batteries and she was able to provide them. Very friendly.

Stayed in March 2024

If I had to be super picky, I would say that the room is slightly dated. However, it was definitely clean and comfortable.

The staff at this Holiday Inn were fantastic. They were very helpful and quite friendly. We were in town for a hockey game at the Key Bank Center. The lovely lady and the front desk, B.W., checked us in quickly and answered all our questions with a smile. She also gave the best directions and advice on how to get to the game. We didn't have to deal with a game day parking garage situation because the location of the hotel is amazing! The transit stop is literally right there on the corner. My daughter and I hopped on without issue. The other staff that we encountered at breakfast and check out were also helpful and friendly. It made us feel at ease. Thank you.

Stayed in March 2024

No parking, attached restaurant closed halfway thru the afternoon

Cleanliness, breakfast, location, comfort

Stayed in March 2024

We stayed for just a night. The property is in downtown Buffalo, very closer to hotels and bars. There is a TGIF on the premises. The staff at the front desk when we checked in - she was very friendly and really helpful, pointing out parking, food etc. The room was large - a largish living room and a separate bedroom. The hotel is a bit dated, but clean. There was a decent breakfast spread.

Stayed in February 2024

I chose this hotel in part because it indicated that it has parking, but it doesn't have any overnight parking which-for a hotel- is not very helpful. There's street parking available on two of the three nearby streets and a garage nearby for a separate fee.

Check in was easy, breakfast is included, and there's a quiet, peaceful lounge near the lobby. The room was clean and had a pretty comfortable pull out couch in addition to the bed. The fitness center is small, simple, clean, and available 24 hours.

Stayed in February 2024

Pillows and water pressure in shower and bathroom fan was weak

Staff and location

Stayed in February 2024

Pretty stark room but functional

Location, breakfast, room size

Stayed in February 2024

No parking at your location

Stayed in December 2023

No complimentary newspaper

Breakfast was great; lots of variety and very tasty.

Stayed in January 2024

Just not very clean in room, no soap in bathroom and toilet paper and tissues

How close to bandits and Sabre’s game and the ball drop

Stayed in January 2024

When we arrived, we learned that there was no parking on site, but they recommended a parking garage about 1 1/2 blocks away. I'm not sure if this was mentioned in the description of the property, I didn't look into it before hand like I typically do, but the garage was an easy walk, and priced reasonably at $9/day max when you don't leave the garage, as we parked our car for the entire stay. The breakfast area had several empty stations which limited the options for breakfast. The second day of our stay was much busier and it the coffee station and trash were clear indications of this. We saw one employee who was doing her best to keep the coffee filled and the food area stocked, but with the amount of guests, it was impossible for her to keep up with cleaning the counters and empty the trash also. This is no reflection on the hotel, but something we learned while we were there. Many of the restaurants had strange hours. We like to eat at local places when we visit other areas, and we struggled to find restaurants that were open.

We stayed in a King Suite which was very spacious. Our door was a little tricky to open as it rubbed against the frame. There was a small fridge, microwave and keurig in our room. There was a living room area with a couch and tv and a separate bedroom with doors for privacy. The tub in the bathroom was a little high to get in and out of, it would not be very accessible for anyone with mobility issues. Breakfast was included, and the area was clean and organized the first night of our stay. The hotel is located right next to the trolley line, which was great as we were there for a hockey game. We were able to jump on the trolley and ride it to Key Center for free. After the game, the trolley was packed so we chose to walk, which was an easy 1 mile walk, and took the same amount of time as if we had waited for the next trolley to cram into.

Stayed in December 2023

Therre was no parking space for the guest and we had to park our car in the street or a public parking a few blocks away form our place !! I think it has to be considered for safety and comfort of the guests !

Welcoming and kind staff , clean and comfortable room , good location.

Stayed in December 2023

Glady helped us with an early check in. Knew the area, friendly staff

Stayed in November 2023

Price Location Breakfast Spacious Comfortable

Stayed in October 2023

No parking at the location.

Great location! Room was clean and very comfortable. Breakfast options were decent.

Stayed in August 2023