It was a bit pricey for off season dates

Very friendly staff and great breakfast options! Will definitely stay there again in the future!

Stayed in May 2023

Kids running around corridors from 2 am knocking on doors and screaming and playing in corridors. Rude staff members over charged and some front desk staff very rude and unhelpful. Wifi not working room key stopped working multiple times

Gwen on the front desk was amazing and extremely helpful and polite

Stayed in February 2023

The hotel lost power the night of 12/23/22 due to a storm. There is no generator, so we were forced to leave the hotel the morning of 12/24 and stay with family members that night. We received nothing but shoulder shrugs at the front desk from the teenage hotel staff as to when power might be back on, nor were they optimistic about us getting refunded for the night we didn't ( couldn't with no heat ) stay. We were on the second floor in an ADA accessible room- thankfully we were able to take the stairs, Still it was unsafe as there were insufficient lights in the stairwell.

This hotel is our usual place to stay while visiting family. It's clean, comfortable and close by.

Stayed in December 2022

It smelled like POT throughout the hotel.. We can't smoke cigarettes so why would Allow smoking marijuana in the stairwell and hallways. Gross smell.

Stayed in October 2022

upon arrival our room door was unlocked and the entry floor had some slippery chemical on it that I almost fell.

clean

Stayed in October 2022

Staff was friendly and very responsive. Facilities were very clean.

Stayed in September 2022

the bed was very uncomfortable; the pool was closed; the ac system was very noisy - woke us up when it came on; the phone on the bedside table was not working; the tv was not working, the person who came to look at it said that new tv had just been installed but they were not working yet; room was not clean - short handed was why we were told

ok but no hot food one day

Stayed in September 2022

Our first room we were put in was dirty and we asked for a different one. They had one available and we moved. The floor was dirty but we dealt with it.

The breakfast was ok

Stayed in August 2022

The pool was closed because of boiler problem

The hotel was close to the venue

Stayed in September 2022

Side door didn't work with card key.

Super Clean, nice pillows quiet,I had the Luxury king size and we loved it,went yo Cmac for H and Oats it was nice to not have to drive home that night.

Stayed in September 2022

The phone in the room didn't work and they never fixed it

Stayed in August 2022

1. Very expensive for a Holiday Inn Express in Canandaigua. Unreasonably expensive, particularly given the items below. 2. I am a Hilton Honors member and the front desk would not enter my Hilton Honors number. Yes, I booked through a third-party vendor (booking.com), but I've been to plenty of other hotels that were happy to enter my HH number even though I booked through booking.com. 3. The first room we got very noticeably smelled like smoke. The cleaning people HAD to notice it. The person at the front desk promptly gave us a new room. 4. The second room did not smell like smoke, but the non-carpeted entrance and bath room floors were VERY sticky. I was told later that it was the anti-COVID cleaning spray or such. We asked the front desk to have someone come up and mop the floor and they said it could not be done then but they would have it done the next day. It was never mopped. 5. Breakfast ... every day it was out of coffee when we went to breakfast. Plenty of other items were out as well. I certainly understand that food gets eaten and coffee gets drunk, etc. But it was very clear that there was only one person who was responsible for covering both the front desk AND the breakfast area. My usual experience with a HIE is that they are very good about covering the breakfast, so this was a surprise. 6. Before we left, on our first full day, we asked that the floor be mopped (as was discussed the previous night) when the cleaning people came through, and that we get some new towels. When we returned, that afternoon, nothing had been done in the room. When I went downstairs to talk to the manager at the front desk, she said that the rooms were not cleaned unless specifically requested. While I did not expressly request that the room be cleaned, I did ask that it be mopped, etc., but nothing was done.

I needed a hotel in Canandaigua that was less expensive than the Lake House. This was pretty much it. The A/C in the room worked well, which was a minimum expectation. The hotel was conveniently located across the street from a Wegman's, which was necessary at times. -------------- continued from what I did not like (ran out of room) 7. Room still was not mopped as requested. 8. After our stay, I received a survey, etc. from HIE and I gave similar comments. There was a prompt asking if I would like someone from HIE to contact. I said YES. It has been almost a month and no one from HIE has reached out to me. 9. Bottom line, I've always had a very good experience at HIE ... except at this particular hotel. Very disappointing.

Stayed in July 2022

very clean

Stayed in August 2022

It wasn’t properly cleaned. There were things from other guest still in our room. Dirty sock, makeup bag, etc.

It was close to our concert venue

Stayed in August 2022

My reservation from booking.com was not received by the hotel. NO one was working at the front desk on the evening of my stay. Breakfast was limited due to lack of staff.

The room was clean and comfortable.

Stayed in July 2022

Breakfast was undercooked. No coffee, garbage bags in the hallways, dozens of towels soaking up leaking AC unit in the hallway. Dirty towels in our bathroom, bell cart had flat tire. Only decaf in rooms, outdoor seating area had overflowing garbage in trash can. Bathtub clogged.

Staff was friendly.

Stayed in July 2022

short staffed and room was not ready

Stayed in June 2022

There socks in the room that weren’t ours Carpet had a sticky area Kindve expensive for a basic hotel

It had a room available

Stayed in July 2022

Cost of the room. Room wasn't thoroughly cleaned before we checked in. Leftover soap in shower and open mouthwash at the sink. Definately not worth $400 plus a night.

Close to CMAC

Stayed in July 2022

WE didn`t get into a available room until 4 hours after check in time. This made Us late for the concert that we were going to.

OK

Stayed in July 2022

I did not like how I booked, and paid, in advance for my stay. A few months later I added another day and asked them to charge my card so it would be paid for in advance. Well they did not so when we went 4th of July weekend, we were charged a higher rate, rather than 6months prior to me calling and adding another day! So I feel like I was scammed into paying a lot more than I would/should have.

Overall the experience was fair. The staff were nice, the hotel was clean, and the breakfast was fair.

Stayed in July 2022

We were unable to get into our room until after we attended the concert. We had to get ready in one of the the public bathrooms. This made for a very upsetting start to our stay,

It was in close proximity to the venue that were planning to attend,

Stayed in June 2022

.I was charged more than I was quoted on booking.com. I was unable to get a receipt bc they were out of printer paper? I asked for receipt via email so I can dispute but havent Received that either. I will be calling tomorrow . Front desk was unfriendly and seemed like I was bothering her.

The room was clean

Stayed in June 2022

price

location

Stayed in June 2022

Problems with the management. Booking didn’t have our reservation even though I had confirmation #. Holiday inn charged me again for reservation even though I had paid through booking. Said they would refund me and didn’t. Called several times. I would never book with booking again or stay at holiday inn. Telling my friends and family.

Good

Stayed in April 2022