6324 Papermill Drive, Knoxville, TN 37919, United States
#48 of 102 hotels in Knoxville
Guests' ChoiceBased on 129 hotel reviews
8.2Cleanliness
8.6
Comfort
8.5
Location
8.5
Facilities
8.4
Staff
8.8
Value for money
7.8
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 October 2023
Carmalear
United StatesPrice. I think it’s was over priced because of the university of Tennessee being there. It’s hard on people not traveling for sports
Location
Stayed in October 2023
Reviewed: 29 September 2023
Susan
United StatesAir conditioning unit leaking water and room smelled musty.
Breakfast was great. Staff friendly and helpful. Location of hotel great.
Stayed in August 2023
Reviewed: 28 September 2023
Timothy
United StatesBathtub had some chips in the paint
Beds and the breakfast
Stayed in September 2023
Reviewed: 11 July 2022
Dawn
United StatesPer night rate was a bit higher than I expected and because I booked through Booking.com they would not allow me to add this stay to my IHG rewards.
The location of the hotel was perfect for the event we were in town for. It was easy to get in/out of the parking lot and I appreciated the many lights around outside. Staff was nice and accommodating. Breakfast was good.
Stayed in July 2022
Reviewed: 7 July 2022
Courtney
United Statesthe location
the bathtub
Stayed in April 2022
Reviewed: 16 May 2022
Joel
United StatesWhen we arrived they gave us a room that was still occupied... front desk lady didn't give any sort of apology.
I liked the location, it was close to a lot of places. The breakfast was enjoyable as well!
Stayed in March 2022
Reviewed: 27 April 2022
Hiren
United StatesIts not that I did not like the breakfast menu but I was wondering if I could be accommodated as I had a special diet need. But maybe next time if I happen to pass by Knoxville. Thanks.
Location was perfect.
Stayed in April 2022
Reviewed: 8 March 2022
Rachel
United StatesIt didn't have a safe in room and there weren't a decent selection of coffee creamer or low carb food options.
People were nice. Everything was clean. Food was delicious. Even had a seating area to sit and lounge outside around a fire pit. (Unfortunately, that was right under our room but it wasn't bad) Overall, fantastic stay!
Stayed in March 2022
Reviewed: 7 March 2022
Deangelo
United StatesNo propane for pit
Nuce
Stayed in March 2022
Reviewed: 7 March 2022
Deangelo
United StatesCouldn't enjoy fire pit was told No Propane. Offered to purchase for enjoyment of the stay
Nice area close to restaurant's and place needed for stay...
Stayed in March 2022
Reviewed: 1 March 2022
Patricia
United Statesn/a
nice
Stayed in February 2022
Reviewed: 17 February 2022
Cliff
United StatesNothing
Good clean hotel in a good location staff and facilities were good
Stayed in January 2022
Reviewed: 3 February 2022
Cheryl
United StatesThe comforter on the bed does not keep you warm. I should have asked for another blanket. I did not so my sleep was horrible. Next time I will ask for another blanket.
Stayed in January 2022
Reviewed: 1 February 2022
Lolita
United StatesCouldn’t adjust the thermostat in the room.
Stayed in January 2022
Reviewed: 26 December 2021
Kristi
United StatesFriendly staff, very clean. Nice breakfast.
Stayed in December 2021
Reviewed: 8 November 2021
Mang
United StatesNo closet
Breakfast and employees
Stayed in November 2021
Reviewed: 12 October 2021
Angie
United StatesThe guy that checked us in was not friendly at all and I was charged for 3 rooms instead of 2 and still do not have my refund.
Stayed in September 2021
Reviewed: 21 August 2021
Richard
United StatesTub was slick when showering! Asked for mat at front desk, told don’t have any”.” Desk person could care less!
Stayed in August 2021
Reviewed: 29 July 2021
Marianna
United StatesParking was tight.
Breakfast was good. Location was good. The bed was very, very comfortable , so much that I requested the brand from your staff. Excellent, friendly staff. Very helpful!
Stayed in July 2021
Reviewed: 28 June 2021
Terry
United StatesDirty towel left by previous tenant. Food left in refrigerator
Stayed in June 2021
Reviewed: 29 April 2024
Holman
United StatesIt was quite and staff where friendly.
Stayed in April 2024
Reviewed: 23 April 2024
Samatha
United StatesNone
Very clean and comfortable
Stayed in March 2024
Reviewed: 28 March 2024
Alisha
United StatesN/A
The staff was courteous and pleasant! This location was very clean, and the housekeepers were great. Convenient location to the conventional center.
Stayed in March 2024
Reviewed: 25 March 2024
Dawn
United StatesThe breakfast was fantastic.
Stayed in March 2024
Hyères, France
Zielona Góra, Poland
Ubud, Indonesia
Kabelvåg, Norway
Saint-Martin-sur-Oust, France
Springfield, USA
Tofino, Canada
Vasilikos, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content