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  5. Reviews of Holiday Inn Express - Minneapolis West - Plymouth, an IHG Hotel

Reviews of Holiday Inn Express - Minneapolis West - Plymouth, an IHG Hotel 3 stars

2955 Empire Ln N, Plymouth, 55447, United States

#3 of 9 hotels in Plymouth

Guests' Choice

Review score

Based on 247 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.8

  • Location

    9.1

  • Facilities

    8.6

  • Staff

    8.8

  • Value for money

    8.6

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 11 April 2024

    9.0
    Clean, quiet & comfortable. Friendly & helpful staff
    • Leisure trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I did not eat breakfast , location was good, easy to find

    Stayed in April 2024

  • Reviewed: 10 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was double charged for the room. One charge from boiling and one from holiday inn. Still waiting to hear back from either to get a refund

    Stayed in April 2024

  • Reviewed: 3 April 2024

    7.0
    Was very nice and convenient!
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Room was a little cramped but still very nice!

    Location

    Stayed in March 2024

  • Reviewed: 4 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    People were smoking weed in one room and I could smell it all down the hall.

    Stayed in March 2024

  • Reviewed: 19 February 2024

    8.0
    Good stay, I’ll stay there again!
    • Leisure trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I went after they had gotten a good amount of snow. In that area, I expect that the driveway and sidewalks should be cleared and safe. The driveway was solid ice and unsafe.

    Great area: restaurants, gas stations, access to HWY, all great. Rooms have been updated and breakfast area was great.

    Stayed in February 2024

  • Reviewed: 13 February 2024

    8.0
    Great breakfast, comfortable room. The staff needs to be much more attentive and know their job.
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The first item was at the front desk. It took 10 minutes to check in. We had a prepaid reservation, and the clerk had quite a bit of trouble finding it. The second item was the folks staying across the hall. Apparently, as a general rule, things are supposed to be quiet at 10 pm. I was rudely awakened at 1115 pm.They were in room 128. I informed the clerk. She did not follow me down the hall to hear them. I felt brushed off by her. I knocked on the door twice, and they finally settled down. My only complaint is the clerk did not do her job by immediately following me down the hall to address the problem. I should not have had to knock on their door to resolve the situation.

    The breakfast was amazing! The room was clean and comfortable.

    Stayed in February 2024

  • Reviewed: 6 February 2024

    9.0
    Perfect location!
    • Leisure trip
    • People with friends
    • Standard King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The hotel was clean and comfortable, the staff was friendly, and the breakfast was great! The best part, though, was the location. Right on the corner of 55 and 494, it was such a convenient location for us to get around Minneapolis and the west suburbs.

    Stayed in February 2024

  • Reviewed: 12 January 2024

    9.0
    Overall we enjoyed our stay at the Holiday Inn express in Plymouth and would likely stay there again
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We booked the motel online and got a confirmation. When we arrived at the motel it had not been received by the motel so we had to check in through the clerk. Luckily we weren’t in a hurry and not too tired. The walls were a little thin could hear people coughing and talking in the next room

    Good assortment of hot food for breakfast. We like the location it was near a pub that we really enjoyed after the clerk had suggested it. Also, it was close to our destination appointment. Nice shopping nearby.

    Stayed in January 2024

  • Reviewed: 4 January 2024

    9.0
    Nice little pocket of town for a hotel - good restaurants, etc.
    • Business trip
    • Solo traveller
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 4 nights

    Nothing!

    Nice, newer hotel in good part of town I hadn't stayed in before (I work in Minnetonka). Room was small but perfect. Amenities in shower were good too.

    Stayed in November 2023

  • Reviewed: 8 September 2023

    7.0
    The hotel is nice and clean but the room felt cramped, especially with the bathroom in the corner.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    The room was very tight and cramped and the highway traffic was very loud.

    Beds were comfortable and location was convenient.

    Stayed in September 2023

  • Reviewed: 13 August 2023

    8.0
    Clean, quiet and comfortable with good service
    • Business trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Location didn’t have any good restaurants near

    Nice front desk staff

    Stayed in August 2023

  • Reviewed: 20 June 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    If ossible it would be great to add a grab bar or 2 in shower. The floor texture helped but unsteady on their feet people need something to hold onto to get over the ledge.

    Very comfy bed

    Stayed in June 2023

  • Reviewed: 18 June 2023

    9.0
    I would stay here again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The property was clean and the staff was friendly.

    Stayed in June 2023

  • Reviewed: 9 June 2023

    9.0
    perfect
    • Business trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    nothing

    close to my work, clean and pretty quiet.

    Stayed in June 2023

  • Reviewed: 26 May 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    dirty

    location

    Stayed in May 2023

  • Reviewed: 23 May 2023

    9.0
    Superb
    • Business trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    room is too small

    very clean and quiet

    Stayed in May 2023

  • Reviewed: 14 May 2023

    9.0
    We enjoyed our stay and will stay again if we are back in the area.
    • Couple
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I would have liked a different kind of eggs with out peppers.

    The location, layout of the room.

    Stayed in May 2023

  • Reviewed: 24 April 2023

    7.0
    Good Breakfast, nice room,
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    our Room was not cleaned after our first nights stay. Had to ask for fresh towels and condiments for coffee maker.

    location to interstate highways

    Stayed in April 2023

  • Reviewed: 22 March 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Loved the breakfast. Great choices. Warm food was right temp.

    Stayed in February 2023

  • Reviewed: 5 December 2022

    7.0
    Overall, not very handicapped accessible.
    • Business trip
    • Group
    • King Suite with Mobility Accessible Tub
    • Stayed 3 nights
    • Submitted via mobile

    I ordered a handicapped accessible room. I use a walker. We got there and received a room without any accessibility-2nd time this happened this year. We walked back to desk.Then the desk person came to our room to attach a portable seat to the bathtub. (The picture in your ad shows a stationary, fold-down seat at back of tub--not there). Also, luggage cart was ridiculously bad to use. Key card to room was turned off before we were loaded to leave, locked out. We had to go get another key card to get back in room while loading to leave. It took 2 of the new, small, hard to use luggage carts to load up.

    The location-good, the room was pretty good. Breakfast was good. .

    Stayed in December 2022

  • Reviewed: 16 October 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Close to our plans.

    Stayed in October 2022

  • Reviewed: 10 October 2022

    9.0
    Loved it!
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 6 nights

    A Perkins restaurant was very close so ate there. Also a wonderful dinner restaurant was near by to entertain our relatives.

    Stayed in October 2022

  • Reviewed: 10 October 2022

    8.0
    Facility was clean, but cramped room.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds Hearing Accessible - Non-Smoking
    • Stayed 3 nights

    Grab bars in shower.

    Breakfast to generic. Machine made pancakes. Really

    Stayed in October 2022

  • Reviewed: 1 October 2022

    9.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    lack of hot chocolate , herbal tea and green tea, missing small freezer for overnight freezing of cold packs (cooler packs), poor lighting in bathroom for makeup or shaving

    new, modern, comfy, good size, clean, shower instead of bathtub, lots of towels, hook on the doors in bathroom, multiuse bath supplies, lots of light fixtures, desk, lounge for watching TV or reading, closet, jacket hooks, iron & board, safe, usb plugs, fridge, microwave, coffee maker , nice breakfast area and lobby, fair breakfast, nice and clean swimming pool, mirror in bathroom and in the room, room not too dark colours, pleasant facility interior design

    Stayed in October 2022

Showing 1 – 25

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