2955 Empire Ln N, Plymouth, 55447, United States
#9 of 9 hotels in Plymouth
Guests' ChoiceBased on 253 hotel reviews
8.4Cleanliness
9.0
Comfort
8.8
Location
9.1
Facilities
8.6
Staff
8.8
Value for money
8.6
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 February 2023
Marlene
United StatesBreakfast was great . Many choices. Everyone was very helpful and friendly. Hotel was close to clinic where we had appointment.
Stayed in February 2023
Reviewed: 5 February 2023
Breann
United StatesFound the hotel last minute and it was a great value for the time that we needed it. Staff was friendly, the room was clean and it was in a good location.
Stayed in February 2023
Reviewed: 8 January 2023
Oumalay
United StatesThe walls are thin. I could hear the person staying next store cough…all night long. Coughing away until 4am.
I appreciated how clean and tidy the hotel was. No strange smells upon entering the room. I loved the toiletries- JR Watkins and Dove. I really enjoyed the large TV. I didn’t have to strain to watch TV.
Stayed in January 2023
Reviewed: 26 December 2022
Gregory
United StatesBed. Dirty. Exhaust fan
Bed was hard. Mold and mildew build up in bathroom. Exhaust fan always on amd squeeked all nite long
Stayed in December 2022
Reviewed: 14 November 2022
Jamie
United StatesEntirely happy with our stay.
We were so pleased with this property. It was exceptionally clean and updated. The breakfast was the best we've had at a hotel of this caliber. We will definitely stay if ever in the area again. A+ property and friendly staff.
Stayed in November 2022
Reviewed: 24 October 2022
Bednarski
United StatesDouble charged for same night. What's up with that?
Comfort of bed best ever. Nice hotel staff.
Stayed in October 2022
Reviewed: 26 September 2022
James
Hong Kongkind of boring
breakfast included
Stayed in September 2022
Reviewed: 22 September 2022
James
United StatesThere wasn’t any grab bars in the shower, resulting in stall that fractured a vertebrae and a trip to the ER
Stayed in August 2022
Reviewed: 12 September 2022
Jacob
United Statesit was in need of an update and had an overall uncleanly feeling. one of the elevators smelled of cigarettes and mold. My wife found a used wash cloth in our shower. Gross! Toilet was too close to shower.
the location
Stayed in September 2022
Reviewed: 14 August 2022
Danny
United StatesThe location was perfect for our needs. The staff was very friendly. The facility was clean and the breakfast was well done! Our room was clean, quiet and the bed was very comfortable! We’ll be back in a month for another family wedding!
Stayed in July 2022
Reviewed: 8 August 2022
Therese
United StatesBreakfast on Sunday didn’t start until 7am vs 6am other days...so I sent the kids to eat before we left, and it wasn’t available
Friendly staff, very clean room, comfortable bed, the suite made it nice for the kids to have their own television at night, kids enjoyed the pool, and breakfast had great hot options.
Stayed in August 2022
Reviewed: 23 July 2022
Thomas
United StatesThe of the staff workers opened there car door into the side of my truck but would not take the blame. Then they stopped parking next to me.
It was the place and location I needed for making my work easier
Stayed in July 2022
Reviewed: 17 July 2022
Priddy
United StatesHigh price
Clean
Stayed in July 2022
Reviewed: 10 July 2022
Melody
United StatesThe hallways were narrow, no windows and very dark with literally nightlights on the walls. Looked like something out of a horror movie. The lobby, which was updated and open and actual room floors were night and day.
The bed was comfortable and the location was good.
Stayed in July 2022
Reviewed: 3 July 2022
Veronica
United StatesThe non carpeted floor looks like it wasn't cleaned. And seen sticky fingerprints on the bathroom door and handle. just could be wiped down better.
Really nice modern rooms and really comfortable beds!
Stayed in July 2022
Reviewed: 29 June 2022
Elizabeth
United StatesNone
Good
Stayed in June 2022
Reviewed: 27 June 2022
Denise
United StatesConvenient location
Stayed in June 2022
Reviewed: 22 June 2022
Margaret
United StatesComfortable bed
Stayed in May 2022
Reviewed: 17 June 2022
Mckinze
United StatesThe pool had a film on the top and mosquitos/bugs floating on the top and on the bottom of it. Jets weren't working either. Thought I had selected a room with 2 beds as a friend and I were rooming together and we were given a single king. Thankfully another friend who had her own room was given a double and switched with us.
Clean rooms, comfortable beds, friendly and understanding staff. Had a decent selection for breakfast. Hot eggs and sausage (like what you'd have on a breakfast sandwich without the biscuits), bagels, yogurt, cereal.... It was a nice location and close to where we needed to be.
Stayed in June 2022
Reviewed: 16 June 2022
Lori
United StatesI usually stay at Holiday Inn Expresses due to their consistent quality. This one missed the mark. The room was cramped. The bathroom was set up very strange. The toilet was right next to the shower and there was no room in that area. It was a dance to be able to go to the sink and close the door without getting hit by the door. The beds were hard as rocks. We all slept horrible. The breakfast was disappointing too. The pancake machine was broken on both days. The pool had to have been an afterthought to check a box. It was super small and very cold. My family couldn't even make it all the way in the water because it was so cold. There also appeared to be a metallic object in the middle of the pool.
The location was nice and handy
Stayed in June 2022
Reviewed: 10 June 2022
Carolyn
United StatesThere were no green tea bags
Hot cinnamon rolls were wonderful
Stayed in June 2022
Reviewed: 6 June 2022
Tania
United StatesN/a
Clean, friendly staff, great breakfast, quiet, great location!
Stayed in June 2022
Reviewed: 21 May 2022
Connors
United Statescan’t think of anything I didn’t like
It was cozy
Stayed in May 2022
Reviewed: 20 May 2022
Linda
United StatesThe beds and pillows
Stayed in May 2022
Reviewed: 13 May 2022
Joann
United Statesbeing locked out of our room for over and hour on the day we had a funeral. a pry bar was used to open door eventually. the stress was overwhelming.
location was good with h access to various places.
Stayed in May 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content