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  5. Reviews of Holiday Inn Express - Minneapolis West - Plymouth, an IHG Hotel

Reviews of Holiday Inn Express - Minneapolis West - Plymouth, an IHG Hotel 3 stars

2955 Empire Ln N, Plymouth, 55447, United States

#9 of 9 hotels in Plymouth

Guests' Choice

Review score

Based on 253 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.8

  • Location

    9.1

  • Facilities

    8.6

  • Staff

    8.8

  • Value for money

    8.6

  • Free WiFi

    8.8

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Showing 76 – 100

  • Reviewed: 23 February 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was great . Many choices. Everyone was very helpful and friendly. Hotel was close to clinic where we had appointment.

    Stayed in February 2023

  • Reviewed: 5 February 2023

    10
    Great stay, will be back again!
    • Leisure trip
    • Family with young children
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Found the hotel last minute and it was a great value for the time that we needed it. Staff was friendly, the room was clean and it was in a good location.

    Stayed in February 2023

  • Reviewed: 8 January 2023

    10
    Enjoyed our stay. I travel for my kid’s sports teams often. This stay was a pleasant.
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The walls are thin. I could hear the person staying next store cough…all night long. Coughing away until 4am.

    I appreciated how clean and tidy the hotel was. No strange smells upon entering the room. I loved the toiletries- JR Watkins and Dove. I really enjoyed the large TV. I didn’t have to strain to watch TV.

    Stayed in January 2023

  • Reviewed: 26 December 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed. Dirty. Exhaust fan

    Bed was hard. Mold and mildew build up in bathroom. Exhaust fan always on amd squeeked all nite long

    Stayed in December 2022

  • Reviewed: 14 November 2022

    10
    Exceptionally clean and up-to-date hotel.
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    Entirely happy with our stay.

    We were so pleased with this property. It was exceptionally clean and updated. The breakfast was the best we've had at a hotel of this caliber. We will definitely stay if ever in the area again. A+ property and friendly staff.

    Stayed in November 2022

  • Reviewed: 24 October 2022

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    Double charged for same night. What's up with that?

    Comfort of bed best ever. Nice hotel staff.

    Stayed in October 2022

  • Reviewed: 26 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    kind of boring

    breakfast included

    Stayed in September 2022

  • Reviewed: 22 September 2022

    1.0
    A disaster
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There wasn’t any grab bars in the shower, resulting in stall that fractured a vertebrae and a trip to the ER

    Stayed in August 2022

  • Reviewed: 12 September 2022

    5.0
    this location isn’t a good representation of the Holiday Inn Brand
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    it was in need of an update and had an overall uncleanly feeling. one of the elevators smelled of cigarettes and mold. My wife found a used wash cloth in our shower. Gross! Toilet was too close to shower.

    the location

    Stayed in September 2022

  • Reviewed: 14 August 2022

    10
    Family Wedding
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The location was perfect for our needs. The staff was very friendly. The facility was clean and the breakfast was well done! Our room was clean, quiet and the bed was very comfortable! We’ll be back in a month for another family wedding!

    Stayed in July 2022

  • Reviewed: 8 August 2022

    10
    Excellent 3 night stay!!!
    • Leisure trip
    • Family with young children
    • King Suite with Mobility Accessible Tub
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast on Sunday didn’t start until 7am vs 6am other days...so I sent the kids to eat before we left, and it wasn’t available

    Friendly staff, very clean room, comfortable bed, the suite made it nice for the kids to have their own television at night, kids enjoyed the pool, and breakfast had great hot options.

    Stayed in August 2022

  • Reviewed: 23 July 2022

    10
    Good location great comfort
    • Business trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 25 nights
    • Submitted via mobile

    The of the staff workers opened there car door into the side of my truck but would not take the blame. Then they stopped parking next to me.

    It was the place and location I needed for making my work easier

    Stayed in July 2022

  • Reviewed: 17 July 2022

    10
    Review
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    High price

    Clean

    Stayed in July 2022

  • Reviewed: 10 July 2022

    4.0
    Convenient location for what we needed
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hallways were narrow, no windows and very dark with literally nightlights on the walls. Looked like something out of a horror movie. The lobby, which was updated and open and actual room floors were night and day.

    The bed was comfortable and the location was good.

    Stayed in July 2022

  • Reviewed: 3 July 2022

    10
    nice rooms!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The non carpeted floor looks like it wasn't cleaned. And seen sticky fingerprints on the bathroom door and handle. just could be wiped down better.

    Really nice modern rooms and really comfortable beds!

    Stayed in July 2022

  • Reviewed: 29 June 2022

    10
    Exceptional
    • Business trip
    • Solo traveller
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    None

    Good

    Stayed in June 2022

  • Reviewed: 27 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    Convenient location

    Stayed in June 2022

  • Reviewed: 22 June 2022

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Comfortable bed

    Stayed in May 2022

  • Reviewed: 17 June 2022

    3.0
    Good besides the pool
    • Business trip
    • People with friends
    • Queen Room with Two Queen Beds Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool had a film on the top and mosquitos/bugs floating on the top and on the bottom of it. Jets weren't working either. Thought I had selected a room with 2 beds as a friend and I were rooming together and we were given a single king. Thankfully another friend who had her own room was given a double and switched with us.

    Clean rooms, comfortable beds, friendly and understanding staff. Had a decent selection for breakfast. Hot eggs and sausage (like what you'd have on a breakfast sandwich without the biscuits), bagels, yogurt, cereal.... It was a nice location and close to where we needed to be.

    Stayed in June 2022

  • Reviewed: 16 June 2022

    4.0
    Not the normal Holiday Inn Express quality
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Hearing Accessible - Non-Smoking
    • Stayed 2 nights

    I usually stay at Holiday Inn Expresses due to their consistent quality. This one missed the mark. The room was cramped. The bathroom was set up very strange. The toilet was right next to the shower and there was no room in that area. It was a dance to be able to go to the sink and close the door without getting hit by the door. The beds were hard as rocks. We all slept horrible. The breakfast was disappointing too. The pancake machine was broken on both days. The pool had to have been an afterthought to check a box. It was super small and very cold. My family couldn't even make it all the way in the water because it was so cold. There also appeared to be a metallic object in the middle of the pool.

    The location was nice and handy

    Stayed in June 2022

  • Reviewed: 10 June 2022

    10
    Excellent
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There were no green tea bags

    Hot cinnamon rolls were wonderful

    Stayed in June 2022

  • Reviewed: 6 June 2022

    10
    Excellent!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Clean, friendly staff, great breakfast, quiet, great location!

    Stayed in June 2022

  • Reviewed: 21 May 2022

    10
    i will be returning when I stay in the cities!
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    can’t think of anything I didn’t like

    It was cozy

    Stayed in May 2022

  • Reviewed: 20 May 2022

    6.0
    Comfortable but could have been a little cleaner.
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights

    The beds and pillows

    Stayed in May 2022

  • Reviewed: 13 May 2022

    4.0
    need a back up for next time when you’re locked out of your room.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    being locked out of our room for over and hour on the day we had a funeral. a pry bar was used to open door eventually. the stress was overwhelming.

    location was good with h access to various places.

    Stayed in May 2022

Showing 76 – 100

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