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  5. Reviews of Holiday Inn Express & Suites Boston - Cambridge, an IHG Hotel

Reviews of Holiday Inn Express & Suites Boston - Cambridge, an IHG Hotel 3 stars

250 Monsignor O'Brien Highway, East Cambridge, Cambridge, MA 02141, United States

#22 of 31 hotels in Cambridge

Guests' Choice

Review score

Based on 506 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    7.9

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    7.6

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 22 May 2024

    8.0
    Great stay to visit Cambridge/Somerville
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast is ok but could be a bit more diverse in variety (specifically there is not enough fruit options). But you also have great places to have breakfast in the city, so it’s a nice excuse to go out.

    Comfortable hotel. Clean and with all the basics that you need. Rooms are super spacious. It is well located for when I travel for business and near Cambridge Street with a lot of restaurants and services. It’s well located to access the city center from there too. I will definitively stay here again!

    Stayed in May 2024

  • Reviewed: 19 May 2024

    8.0
    Excellent, except for added parking fee.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights

    I realize it’s a city, but $50.00/night for parking is excessive. In fact, I never remember having to pay an additional parking fee. Room was very clean, a bit small. A person just a bit larger than myself would have had difficulty climbing out of the bed on the side with the air conditioner unit.

    Good location, excellent breakfast . Prefer real half and half without additives for my coffee.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    9.0
    Good Place to base yourself for a city break.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights

    The rooms are little dated.

    We location is good, handy for getting about the city. Supermarket close to hand. Breakfast was good, but the space was limited.

    Stayed in March 2024

  • Reviewed: 16 May 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Room with Two Queen Beds and Bath Tub
    • Stayed 2 nights

    Fridge make high pitch noise, We had to disconnect it at nuit

    Breakfast, Bed Confort, clean room, bang for your buck if you check deal !

    Stayed in May 2024

  • Reviewed: 12 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast is good, the room is clean every day,while the location is convenient

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    I would like to get information that parking spots are $50 / night before booking. Window viewing is not fun.

    Room was clean and big. Pretty enough for a family of 4 ( with little kids). Daily cleaning service. Excellent breakfast. Different menu every morning.

    Stayed in May 2024

  • Reviewed: 30 April 2024

    8.0
    A very comfortable stay. Thank you.
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 6 nights
    • Submitted via mobile

    Breakfast is good, however if you could add some plain yoghurt, home fries, and salsa along with the usual, it would be amazing.

    Very clean room and bathroom. The shower is perfect. Room is spacious and comfortable.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 4 nights

    Found quite expensive for what was offered

    Having breakfast included so didn’t have to go out and find somewhere was good. Relatively convenient for public transport. Room comfortable.

    Stayed in March 2024

  • Reviewed: 8 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds and Bath Tub
    • Stayed 3 nights
    • Submitted via mobile

    The room itself was a little dated, and though I slept well, my wife thought the beds were uncomfortable. The walls are paper thin, so we could hear conversation from the room directly behind the bed, but we were out more than we were in so it wasn’t a terrible bother. There was one front desk employee who clearly didn’t want to be bothered, but the young man who works the 11pm shift was very polite and helpful, and the young lady in the morning was always very welcoming and polite.

    Hotel was only about a 5 minute walk from the train station, which was great. And just across the street was a shopping center complete with a grocery store, Marshall’s Clothing Store, McDonalds and a liquor store (if that’s your thing lol). Breakfast was pretty standard: eggs, toast, oatmeal, coffee and cinnamon rolls. Nothing fancy but definitely does the job.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Worth the money and stay, would stay again
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 1 night

    The one thing that was parking...... We came in later of the night and parking was very limited.

    The staff was super friedly. The room was clean. The breakfast was great, many hot or cold items to chose from. The sitting area was clean as well.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    7.0
    This is a nice hotel if you don't need a sofa bed
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night

    Our family's room has a queen size bed and a sofa bed, but the sofa bed is too soft and has no support at all. The child did not sleep well at night and woke up several times.

    The children said the breakfast was delicious

    Stayed in March 2024

  • Reviewed: 2 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Room with Two Queen Beds and Bath Tub
    • Stayed 2 nights

    The glass window of the room we stayed in had a long crack, but the hotel fixed it with tape. . . Moreover, this room is close to the road and across the road is a construction site. From the room, you can clearly hear the roar of cars in the middle of the night and the roar of excavators and pile drivers before 7 o'clock in the morning. . .

    The person who took orders at the front desk was very enthusiastic and helped us recommend delicious steakhouses.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    9.0
    Good
    • Business trip
    • Couple
    • Queen Room
    • Stayed 4 nights

    Nothing

    Breakfast was good. Room was adequate and location is good. It is easily accessible to train services and taxi.

    Stayed in March 2024

  • Reviewed: 20 March 2024

    8.0
    Good property but bad front desk staff!
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    The “unhappy” front desk staff who does a horrible job in making their guests happy. Especially, I hated to not be greeted by them while I was in the lobby area. Plus, the African American gentleman did not offer me water bottles as an IHG member as if those bottles had been the most expensive things ever…

    The cleanliness of the hotel as well as the comfort of my room.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Leaky faucet. Huge pillows.

    Breakfast

    Stayed in March 2024

  • Reviewed: 13 March 2024

    9.0
    Comfortable and good location.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Internet/ tv blinked out a few times. Facility has limited on-site parking.

    Beds were comfortable, breakfast was good, staff was friendly.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    9.0
    Great place to stay
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Night clerk needs a little training on hospitality. Day crew wonderful.

    Bed very comfortable and clean. Enjoyed my stay.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Having a drunk man practically follow us into our room at 1AM. Scary.

    Ease of check in. The employees were sp helpful and kind!

    Stayed in March 2024

  • Reviewed: 7 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Room with Two Double Beds - Disability Access
    • Stayed 4 nights
    • Submitted via mobile

    Poor breakfast!

    Stayed in March 2024

  • Reviewed: 25 February 2024

    7.0
    Boston trip
    • Business trip
    • Family with young children
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    The hotel uses disposable plastic dishes, cups and cutlery for the brekfast buffet. For this price point and for IHG, I was hoping to see more eco-friendly options.

    Everyone of the staff was very friendly.and happy to help, the room was spacious and the bed super comfy! The location overall is practical, although the road outside is not very nice to walk.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Parking is awful. Lobby area is very small.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    A pleasant stay despite some minor issues
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 3 nights
    • Submitted via mobile

    Windows and doors has some gap with walls. Ice maker machine and refrigerator may make some noises at night.

    Cleanness of the facilities Staff member are all very friendly Room design are nice esp bathroom Breakfast are enjoyable and the coffee are great

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Very good
    • Family with young children
    • Room with Two Queen Beds and Bath Tub
    • Stayed 4 nights
    • Submitted via mobile

    Shower curtain broken

    Affordable and good breakfast

    Stayed in February 2024

  • Reviewed: 13 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Room with Two Queen Beds and Bath Tub
    • Stayed 7 nights

    Breakfast & staff was awesome.

    Stayed in January 2024

Showing 1 – 25

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