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  5. Reviews of Holiday Inn Express Hotel & Suites Canton, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Canton, an IHG Hotel 2 stars

157 Soldiers Colony Road, Canton, MS 39046, United States

#2 of 6 hotels in Canton

Guests' Choice

Review score

Based on 44 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.6

  • Location

    8.6

  • Facilities

    8.4

  • Staff

    8.8

  • Value for money

    8.0

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Showing 1 – 25

  • Reviewed: 11 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Suite
    • Stayed 1 night

    did not care for eggs at breakfast

    that breakfast was available

    Stayed in May 2024

  • Reviewed: 6 May 2024

    7.0
    This would be a great hotel if small odd end things were fixed and the upkeep of the carpet throughout was throughly cle
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    It was almost $155 for a one night’s stay which is pretty steep in my opinion, the hotel itself could use a deep cleaning especially shampooing of the hallways and carpets, our hallway on the 3rd floor smelled like old dirty wet linen, very unpleasant. The toilet seemed clean but the seat on it was wobbly and the bathtub had some sort of staining or peeling of the paint within in it.

    The hotel itself seemed ok, the breakfast was good, the staff was polite and nice from start to finish, hot water and good air conditioning

    Stayed in May 2024

  • Reviewed: 23 March 2024

    8.0
    Excellent
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was nice

    Stayed in March 2024

  • Reviewed: 6 March 2024

    8.0
    Will definitely stay there again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Liked everything

    Breakfast was very good , good variety . Area was very clean .

    Stayed in March 2024

  • Reviewed: 21 November 2023

    8.0
    Great location and big breakfast
    • Leisure trip
    • People with friends
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The smoke detector went off like it was a warning to check out time. They staff continuously bothered us like they was rushing us out of the hotel.

    Location was great, right off the highway. Also the breakfast was great.

    Stayed in November 2023

  • Reviewed: 13 October 2023

    9.0
    Superb
    • Couple
    • King Room with Spa Bath - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Kitchen oven wasn't working so some breakfast choices weren't available.

    Claudia at the front desk was so friendly and helpful. She even remembered my first name with a greeting we returned to the building after picking up some food.

    Stayed in October 2023

  • Reviewed: 14 September 2023

    7.0
    Even though several things were diappointing, it was still an okay stay.
    • Leisure trip
    • Group
    • Queen Suite with Spa Bath - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was only one person at the front so had to wait in line over 20 minutes. The downstairs bathroom was filthy and our room had multiple, unfinished repairs to the wall. The AC kicked completely off during the night and we had to turn it back on twice, manually. The automatic feature did not work. It was not up to normal IHG quality standards.

    Breakfast smelled delicious and was convenient. We had to leave at 6 am for hospital.

    Stayed in September 2023

  • Reviewed: 10 October 2022

    9.0
    it was great.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The bed was so comfortable and the staff was very nice

    Stayed in October 2022

  • Reviewed: 30 September 2022

    8.0
    Great staff & location. HORRIBLE beds!!! The towels could of been whiter.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The bathtub in our room was old and looked dirty because the paint was flaking off.

    Best breakfast we've found! The desk clerk, Kimberly is wonderful!

    Stayed in September 2022

  • Reviewed: 29 September 2022

    9.0
    it was so wonderful, I plan on staying again very soon.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I loved everything.

    it was pleasant and the staff was great.

    Stayed in September 2022

  • Reviewed: 11 July 2022

    7.0
    disappointed and disturbed
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    LEAKING AC created growing wet carpet that made for musty then intolerable condition and forced to move at night. No one but two hair dryers did not work and had to be replaced requiring trips to front desk—instead of delivery!

    nice property in convenient location

    Stayed in July 2022

  • Reviewed: 28 April 2024

    10
    Everything was great
    • Business trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in April 2024

  • Reviewed: 2 March 2024

    6.0
    This holiday Inn was not what I had come to expect from Holiday Inns.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    TV, Phone did not work, bathroom door not closing properly

    Breakfast was good, locations was great

    Stayed in February 2024

  • Reviewed: 14 February 2024

    5.0
    Passable
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    It was close to the family

    Stayed in February 2024

  • Reviewed: 1 December 2023

    4.0
    Highly disappointed they didn’t offer to switch us to a room with a working tv or compensate us for
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    We stayed there 4 days and the last two days the television worked for a total of 2 hours resulting in us missing several college and professional football games. Each time we told the staff we were given a bogus answer. When asked for a discount we were told that we had already paid via a 3rd party which is a lie. We specified we would pay at the hotel.

    Both the breakfast and location was good!!

    Stayed in November 2023

  • Reviewed: 13 November 2023

    10
    Great location and place to stay.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with Roll in Shower- Disability Access/Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Water pressure

    The breakfast was great. I was there for my father's funeral and my prior requests were fulfilled. I would stay again.

    Stayed in November 2023

  • Reviewed: 12 November 2023

    10
    Really enjoyed I enjoyed my stay with my friends I will be coming back real soon. I enjoyed
    • Leisure trip
    • People with friends
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    There was not much to not like.

    I really liked the beds they were so comfortable. Also breakfast was excellent.

    Stayed in November 2023

  • Reviewed: 8 September 2023

    5.0
    I expect more at a Holiday Inn Express. Not worth the money for the condition of the room.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Shower head was just a trickle of water. Inadequate for a good shower. Room was a well-used--time for a rehab. It was obvious that management had little interest in property upkeep.

    Breakfast was better than most hotels. Evening desk manager was very friendly and helpful. He helped replace a missing guide for the TV, which was hard to use. TV remote needed new batteries.

    Stayed in September 2023

  • Reviewed: 11 December 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    air conditioner could not be lowered to cool the room.

    Stayed in December 2022

  • Reviewed: 3 October 2022

    2.0
    Reviews must've been purchased or pictures must've been a "staged" room
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 3 nights

    The facility was not at all worth what I paid. I'm not sure how it got a 4.4 rating on Booking.com - maybe they paid for those ratings but I was very disappointed in this property. I plan to ask for a portion of my money back. There was hair on the bathroom floor and back of the toilet. The bathtub looked as if it was painted over and the paint was chipping and bubbling up (we used shower shoes) - looks as if children had been writing on the side of the tub with a pen. There was hair on my bed. Beds were not made on a daily. Housekeeping stopped by once to give us towels and that was at the end of our trip.

    The staff was very friendly and tried to resolve all of the issues we had with our room

    Stayed in October 2022

  • Reviewed: 26 September 2022

    2.0
    Not good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    When we arrived no one else was at the front desk. Waited over 35 minutes for someone to come to the front desk so we could check in. The room door was not secure. Everything about the room was not to Holiday Inn standards. I do not think the sheets have been changed they were spots on the floor. I would not recommend this hotel and I will never stay at it again.

    The was Average

    Stayed in September 2022

  • Reviewed: 6 September 2022

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I requested a receipt for the stay and have not been able to get one. Not sure why this is a difficult task. I was lied to and sent on a wild goose chase to obtain it and no one would give me the cooperate number.

    Location

    Stayed in August 2022

  • Reviewed: 10 August 2022

    10
    It was one of the best values of the 6 hotels we spent time in .
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    good food and good selection

    Stayed in July 2022

  • Reviewed: 21 August 2022

    9.0
    it was pleasant.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    convienant

    Stayed in August 2022

Showing 1 – 25

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