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  5. Reviews of Holiday Inn Express & Suites Dallas Fair Park, an IHG Hotel

Reviews of Holiday Inn Express & Suites Dallas Fair Park, an IHG Hotel 3 stars

8703 East RL Thornton Freeway, Dallas, TX 75228, United States

#171 of 171 hotels in Dallas

Guests' Choice

Review score

Based on 113 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.5

  • Location

    7.9

  • Facilities

    7.2

  • Staff

    8.0

  • Value for money

    7.3

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 24 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I went through booking.com I selected a room with 2 queen beds and sleeper sofa but ended with 2 queen beds. I was told by holiday inn that it was a glitch with booking.com. at 1st I was told they don't have rooms like the one I requested but later I spoke to a different staff and that's when she said it was booking.com glitch

    Nice place

    Stayed in July 2023

  • Reviewed: 28 April 2023

    7.0
    Good
    • With a pet
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The plumbing was a little problematic, the water stood for some time in sink and shower

    Stayed in April 2023

  • Reviewed: 20 April 2023

    6.0
    Enjoyed my stay, but they need to pay more attention to the property.
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 5 nights

    Stains on the carpet. The property needs attention both inside and out. Suffering from neglect.

    Breakfast options change daily. I was there 6 days. Good to have variety. Walmart and Dennys are both a short walk away.

    Stayed in April 2023

  • Reviewed: 16 April 2023

    6.0
    The outside of the building looked better than the inside.
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Leaking tap In the bathroom. Stains on the carpet in the main room (carpet is way too old and should be replaced). A mix up with my booking made it a poor experience also.

    The bed was comfy. The breakfast was fine. The staff were nice,

    Stayed in April 2023

  • Reviewed: 16 December 2022

    8.0
    Comfortable stopover on our trip.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No available restaurants nearby.

    Nice hotel. Friendly staff. Good breakfast.

    Stayed in December 2022

  • Reviewed: 10 November 2022

    7.0
    The hotel was rated higher than it deserved in my opinion. I would probably not stay again.
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The elevator seemed to struggle, there are many scuff marks that need repainting, the outdoors had trash that should have been picked up.

    It was easy to get to and the room was spacious.

    Stayed in October 2022

  • Reviewed: 6 October 2022

    7.0
    we stayed one night, so it was ok for the time we spent in the room.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    1/2 the plugs in our room didn’t work, there was a buger on the wall next to the bed so when you were laying in bed, looking at the wall, it was right there.

    was close to the State Fait

    Stayed in October 2022

  • Reviewed: 4 October 2022

    6.0
    it was okay.
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted via mobile

    they had no towels no covers sheets were stained nd there was a hole in the floor

    the bed was comfortable room was spacious

    Stayed in October 2022

  • Reviewed: 20 September 2022

    6.0
    Good breakfast and location, outdated rooms
    • Leisure trip
    • Solo traveller
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted via mobile

    The pool was closed, and it was the main reason I chose this hotel. The room had an old smell and there were many small things that made it feel dingy overall. The window covering had holes in it; the carpet was stained; there were marks on the walls; the shower curtain was moldy and hooks were broken; the water from the faucet smelled bad; the toilet handle was finicky/broken.

    The location was convenient and the breakfast was excellent. Room was decently clean, and the staff were helpful and friendly.

    Stayed in September 2022

  • Reviewed: 15 September 2022

    7.0
    Overall it was decent.
    • With a pet
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    The pool and hot tub were closed. There were stains on the carpet in the room. When I pulled the towel off the rack it fell off the wall. And the garbage all around the hotel was awful.

    The bed was comfortable. It was quiet. And breakfast was good. The staff was nice.

    Stayed in September 2022

  • Reviewed: 22 August 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    Na

    Clean neat and organized

    Stayed in August 2022

  • Reviewed: 28 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Dirty and air conditioning didnt work so had to be moved rooms.

    Price

    Stayed in June 2022

  • Reviewed: 14 June 2022

    8.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Without carpeting room movement seemed loud and echoed. That made the room feel cold and stark.

    Staff was nice.

    Stayed in May 2022

  • Reviewed: 13 June 2022

    7.0
    staff was good and room nice. overall stay was good.
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    the window shade needed to be fixed. needed a shuttle to and from the airport

    room 229 was quiet.

    Stayed in June 2022

  • Reviewed: 18 March 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    the pool was closed and it was the main reason for the trip there

    everything was great

    Stayed in March 2022

  • Reviewed: 9 March 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Room had some stains on the floor and the toilet didn't flush properly. When we told the front desk they said they couldn't fix it cause the maintenance man quit. Hot tub was greenish looking and not hot to me. Pool was freezing but clean. Overall I would stay here again.

    Lobby was clean. Lady checking us in was very sweet. Overall I would stay here again.

    Stayed in March 2022

  • Reviewed: 13 December 2021

    7.0
    Needs attention
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    No frig in room-told some rooms didn't have them. Ac/heating unit auto didn't work-never shut off. Had to ask for blow dryer. Only 1 at desk

    The staff was very friendly

    Stayed in December 2021

  • Reviewed: 11 December 2021

    8.0
    Quick overnight trip, great location for what I needed
    • Leisure trip
    • Solo traveller
    • Standard King Room with Mobility Accessible Roll-In Shower
    • Stayed 1 night
    • Submitted via mobile

    I don't have any complaints.

    Breakfast was good. The hotel was quiet, room layout functional and clean. Business office area convenient, nice lobby. I did not use the pool but it looked nice.

    Stayed in November 2021

  • Reviewed: 2 January 2024

    9.0
    I feel like they should tell guess when the pool is close
    • Couple
    • Standard King Room with Mobility Accessible Roll-In Shower
    • Stayed 3 nights
    • Submitted via mobile

    That the pool was closed

    It was good

    Stayed in January 2024

  • Reviewed: 9 July 2023

    2.0
    Mediocre at best
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom didn’t have any hand soap, only had 2 bath towels and no way to plug of the tub for my kiddo to take a bath. The TV is was small and seemed to glitch on most stations. The AC barely kept the room cool and you couldn’t feel the cold air unless you were standing right in front of it.

    The room was spacious and there was a lot of restaurants close by

    Stayed in July 2023

  • Reviewed: 1 June 2023

    1.0
    Avoid due to
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The pool door felt impossible to open even though there were others outside. Looks like water corrosion near the bottom of the door as well. We found bed bugs in our room. All of a sudden hotel couldn’t get into their booking. Com account to refund us, their email, nor were there phone lines working randomly. After a week or so went by, I finally received a refund but for only 1 night! Never will go to another Holiday Inn.

    I honestly can’t say anything that I like about this property. There were problem after problem.

    Stayed in May 2023

  • Reviewed: 27 April 2023

    10
    Great place to stay
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    I liked everything. There were alot of kids but the hotel was good about cleaning after them. Lots of good options for breakfast

    Stayed in April 2023

  • Reviewed: 3 April 2023

    1.0
    car got stolen out the parking lot
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    all of it

    nothing

    Stayed in April 2023

  • Reviewed: 30 March 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    the pool was freezing, the room had stains in the rug, the toliet broke and they did not have a maintance person to assist. had to go a day without toliet before talking with house keeping supervisor and she made it work. breakfast ran out at 8am. there was no pancake mix to have pan cakes.

    The entry way was always open to go in and out

    Stayed in March 2023

  • Reviewed: 30 March 2023

    10
    our stay was excellent
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 6 nights
    • Submitted via mobile

    I liked everything about the property

    everything

    Stayed in March 2023

Showing 1 – 25

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