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  5. Reviews of Holiday Inn Express & Suites North Dallas at Preston, an IHG Hotel

Reviews of Holiday Inn Express & Suites North Dallas at Preston, an IHG Hotel 3 stars

6055 LBJ Freeway, Dallas, TX 75240, United States

#141 of 168 hotels in Dallas

Guests' Choice

Review score

Based on 330 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.2

  • Location

    8.0

  • Facilities

    6.9

  • Staff

    8.0

  • Value for money

    6.9

  • Free WiFi

    7.4

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Showing 76 – 100

  • Reviewed: 18 July 2022

    9.0
    My family enjoyed the experience!!
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    pool had a strong smell of chlorine

    very clean rooms and nice staff

    Stayed in July 2022

  • Reviewed: 30 June 2022

    9.0
    Great property for our overnight stay!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast selections were low by 8:30, although we were told breakfast didn’t end until 9:00. What was left was good.

    The room was clean and comfortable. Check in staff was very friendly!

    Stayed in June 2022

  • Reviewed: 9 May 2022

    2.0
    Very displeased
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The fact that they are currently under renovation and they failed to disclose that prior to booking my room. Only the the bottom to floor were available. The breakfast was horrible looking so we had to eat elsewhere. Will not be staying at this location again.

    The location

    Stayed in May 2022

  • Reviewed: 8 May 2022

    3.0
    not happy at all
    • Couple
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    not what they announce in the advertisement

    nothing its a false advertisement the pool was close and they did not have all the breakfast they advertisement its a whole lie

    Stayed in March 2022

  • Reviewed: 2 May 2022

    1.0
    very disappointed
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night

    room not clean, foul smell

    Nothing, did not meet my expectations

    Stayed in May 2022

  • Reviewed: 30 April 2022

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds
    • Stayed 4 nights

    The motel is in the middle of construction which we should've been told when we booked. That alone would not be a problem but two of our rooms had multiple light bulbs out, one had a urine stain on the bed, one had a faucet handle that was broken and those two also had cockroaches in the rooms. The staff was helpful and got many of the issues repaired for us but those two rooms were simply not clean.

    The staff was very helpful. They responded quickly to many of our concerns and problems. They were friendly. We had two rooms on the 4th floor which had been remodeled and they were great.

    Stayed in April 2022

  • Reviewed: 29 April 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    NA

    Check in was smooth. The receptionist told me somethings that I didn't know

    Stayed in April 2022

  • Reviewed: 18 April 2022

    4.0
    Disappointing
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    When I arrived my room was dirty they didn’t clean it from whoever stayed before me, talked to the lady at the desk she was really sweet n helpful she called a manager they were working with me with the situation however I still haven’t heard anything back.

    The location

    Stayed in April 2022

  • Reviewed: 18 April 2022

    2.0
    I was very disappointed.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was not up to par. Only one light worked in the bathroom. The bed was super hard. The table Was broken. The phone did not work. They left throw up in the elevator for hours.

    The staff

    Stayed in April 2022

  • Reviewed: 12 April 2022

    1.0
    No one said they were under construction no amenities could be used AND they refused have enough bre
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    No one said they were under construction no amenities could be used AND they refused have enough breakfast food if whatever that was they served breakfast

    No one said they were under construction no amenities could be used AND they refused have enough breakfast food if whatever that was they served breakfast

    Stayed in April 2022

  • Reviewed: 9 April 2022

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The first room we were in didn't lock. So we moved to a different room and the a/c we broken. They were doing construction on the building. And other people were complaining about their rooms too. They asked if we wanted to be moved but by that point we were too frustrated to want to stay there.

    The location was great

    Stayed in April 2022

  • Reviewed: 5 April 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Everything was amazing

    Stayed in April 2022

  • Reviewed: 4 April 2022

    1.0
    It was a terrible experience overall
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I reserved this room a week ahead and traveled 2 hrs for clinical rotation. We Did not get the 2 beds we reserved for and was notified a couple hrs before our check in that it was no longer available. The hotel was under construction and disturbing. Terrible experience!!

    The location

    Stayed in February 2022

  • Reviewed: 4 April 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We reserved a suite for 6 people, they gave us a room with 1 king, family of 5!!! They changed to a 2 queen room but still not enough beds. Front desk lady very unfriendly and unwilling to help.

    The manager gave us a 50% refund

    Stayed in April 2022

  • Reviewed: 3 April 2022

    5.0
    I will not be returning to this hotel
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    There room was smaller than I thought for a suite and there was not a separate sitting area couch was near beds and not in an area where you could view the tv from. There were not extra sheets or blanket for the sofa bed, had to ask for them and when asked they said they don’t think they have any extra but after waiting a few minutes they did found some.

    Breakfast was gross and not what I was expecting wish I would have known the hotel was under renovations. Pool was not ready to be used either and that was upsetting to my daughter that was looking forward to swimming one night during our stay.

    Stayed in April 2022

  • Reviewed: 30 March 2022

    1.0
    Not having clean our room for 3 nights. No toilet paper for 1 full night. we asked the cleaning lady in the hallway to c
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Not having clean our room for 3 nights. No toilet paper for 1 full night. we asked the cleaning lady in the hallway to clean the room and fill Amenities she said OK. but we came back to hotel at night time it wasn’t done. Because our trash cans were full due to eating breakfast in the room due to hotel remodeling. we weren’t allowed to eat in the breakfast room due to remodeling. Very poor service.

    location

    Stayed in March 2022

  • Reviewed: 28 March 2022

    5.0
    My stay was not what I'm use to with them
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    My reservation was not right the hotel was under construction and the pool was broken. Trash left in cubbies microwave was dirty and no microwave plate.

    Staff was friendly. Hotel was beautiful

    Stayed in March 2022

  • Reviewed: 28 March 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The air conditioner was out, it was so hot, we had to get our own towels and blankets and there was alot of construction going on the whole time we were there.

    Stayed in March 2022

  • Reviewed: 28 March 2022

    4.0
    Disappointing
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    false advertisement the pool was not open and the breakfast was really poor quality they did not have nothing on the breakfast false advertisement and they also overcharge me on my rooms

    Stayed in March 2022

  • Reviewed: 22 March 2022

    4.0
    Rooms weren’t cleaned probably
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool closed didn’t know until we arrived

    Breakfast was ok

    Stayed in March 2022

  • Reviewed: 19 March 2022

    5.0
    t was just a last minute booking for our spring break trip
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    the room didn’t have air conditioning so it was a tad warm and the pool was down…

    it was clean and easily accessible.

    Stayed in March 2022

  • Reviewed: 18 March 2022

    4.0
    Dirty and people staying at hotel were loud at all hours. Kids were left alone to run around!
    • Business trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    under construction and didnt know it. Breakfast Food both days was never replenished. There wasnt an Eating area and the 3 small make do tables were full of trash. Trash cans were overflowing.

    nothing

    Stayed in February 2022

  • Reviewed: 18 March 2022

    1.0
    It was horrible
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    The worst part was they walked into my room 2x without permission. The 1st time did not make it all the way in due to security lock while I was asleep but 2nd time they did as i was taking stuff to my car. It was dirty all around, the breakfast was tiny, had to change rooms as the ac was not working then had issues with the card letting us back in the room, the lights in hallways did not all work giving it the creepy horror film feel.

    Stayed in March 2022

  • Reviewed: 16 March 2022

    1.0
    Horrible, i always choose Hotel Inn, and this was way under what i expect.
    • Leisure trip
    • Group
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Broken shower head, response was "take some towels". Major leak!!!!!! Needed 6 towels to stop flooding in restroom. The hotel key was disabled and no one was at the desk. There were 2 other couples with the same problem.

    Nothing

    Stayed in March 2022

  • Reviewed: 13 March 2022

    3.0
    I most likely would not book again nor recommend to family and friends.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    My request at time of booking was not met, nor was I advised in advance that there will be renovations beening conducted durning my stay. The lighting in the room and bathroom was very poor, (which this was brought to staff attention). My room did NOT have a microwave or mini fridge, (microwave should have came standard).

    The a/c and the hot water worked in the room.

    Stayed in February 2022

Showing 76 – 100

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