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  5. Reviews of Holiday Inn Express Hotel & Suites Decatur, TX, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Decatur, TX, an IHG Hotel 3 stars

1051 North Highway 81/287, Decatur, TX 76234, United States

#8 of 13 hotels in Decatur

Guests' Choice

Review score

Based on 100 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    7.8

  • Facilities

    7.8

  • Staff

    8.4

  • Value for money

    7.9

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 21 February 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Room Selected at Check-In
    • Stayed 1 night

    The signage to get into the hotel was difficult, you can easily miss the road to the hotel. It is out of town but within a few minute drive.

    The place was nice, quiet and off the beating road. The room was clean and bathroom was clean and towels were good. Bed was comfortable and great after a long drive. The breakfast was better than I had anticipated, which was a welcome pleasure.

    Stayed in February 2024

  • Reviewed: 18 November 2023

    7.0
    It’s way OK
    • Business trip
    • Solo traveller
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    The laundry service or someone like it made a noisy delivery at 5:00 am which woke me up. I was in Room 104 which must be close to your delivery entrance. The noise lasted a half hour and I couldn’t sleep.

    Stayed in November 2023

  • Reviewed: 31 October 2023

    8.0
    Very good
    • Business trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    Some of the lights and outlets didn't work in the room.

    Friendly staff and great breakfast!

    Stayed in October 2023

  • Reviewed: 12 August 2023

    7.0
    Clean hotel with friendly host but smells of mold badly
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel looked cleaned but smelled of Mold. Room felt very damp md floor felt wet

    Easy to get to

    Stayed in August 2023

  • Reviewed: 5 June 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bed was extremely uncomfortable. It was very hard. My elbows, knees, and abdomen hurt when I got up each morning. We stayed two nights. For what we paid for the hotel it wasn't worth it, the bed ruined the whole thing.

    The room was clean and the air conditioner worked well. The breakfast staff lady was very pleasant. She kept the area stocked well and clean. Most of the front desk staff were nice. The hotel was in a good location for the people we were visiting.

    Stayed in June 2023

  • Reviewed: 1 June 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    bathtub very slippery, fell. asked for bath mat none available

    Stayed in May 2023

  • Reviewed: 28 May 2023

    8.0
    See above
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I booked a king and was given two queens. Told “ sorry”- not available when we got thete

    N/A

    Stayed in May 2023

  • Reviewed: 22 May 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted via mobile

    Freezer didnt work, restroom looked deteriorated, breakfast was incomplete.

    Location and service.

    Stayed in May 2023

  • Reviewed: 3 November 2022

    9.0
    great stay.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the entrance was abdominal. terrible. very difficult to find. needs a light or sign at the entrance.

    very clean

    Stayed in November 2022

  • Reviewed: 17 June 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 3 nights

    the pool was closed

    Stayed in June 2022

  • Reviewed: 20 May 2022

    9.0
    Great Hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Staff was helpful and Room was clean and comfortable! Only Complaint is the Lock on the door was broken!

    Stayed in May 2022

  • Reviewed: 4 April 2022

    7.0
    Everything was good.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    My room was not ready when I got there. Even though a change was made. It worked in the end.

    I was treated nicely. Breakfast here was good. My room was really clean.

    Stayed in April 2022

  • Reviewed: 6 October 2021

    9.0
    Great place to stay!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Getting to it is a little tricky but not a huge issue.

    Staff were so friendly and went above and beyond to make sure we had what we needed to be comfortable. The morning breakfast was a nice way to start the day! Hot food and a great variety. The young lady managing the food area was super friendly and attentive. Quiet rooms, very clean.

    Stayed in October 2021

  • Reviewed: 22 August 2021

    8.0
    Very good
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Issue with request made a week prior to arrival.

    Bed was very comfortable but a little high get into.

    Stayed in August 2021

  • Reviewed: 26 July 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Right off the interstate. Makes it a little tough to get in and out.

    Stayed in July 2021

  • Reviewed: 20 July 2021

    9.0
    Would stay again if in the area.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 2 nights

    Great location for were we needed to go. Very friendly staff.

    Stayed in July 2021

  • Reviewed: 19 July 2021

    8.0
    COMFORTABLE!!!!
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    Very difficult to find at night. Need signs

    Very clean and comfortable. Friendly staff. My second stay there. I would stay again.

    Stayed in June 2021

  • Reviewed: 13 June 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Couldn’t see it at night, lights were off. Trees made it even harder to see

    Comfortable, friendly helpful staff

    Stayed in June 2021

  • Reviewed: 11 May 2024

    10
    Worth the price
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Not enough breakfast choices

    Clean and quiet

    Stayed in May 2024

  • Reviewed: 11 April 2024

    10
    Perfect for what we needed . Clean comfortable and friendly. Great value
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Shower was absolutely top

    Stayed in April 2024

  • Reviewed: 27 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nice quit, reasonably priced hotel

    Stayed in March 2024

  • Reviewed: 18 July 2023

    10
    Excellent! Will be back!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Crickets in the hot tub.

    The stay was wonderful! The breakfast was nice! Very clean & comfortable room!

    Stayed in July 2023

  • Reviewed: 5 July 2023

    5.0
    The hallway & stairway was dirty...you could tell they had not vacuumed that place in a LONG time!
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    The microwave was old & it warmed my water for my hot tea, but I had to time it myself....the microwave had no timer...it was either on or off......no way to say how long you wanted to cook what was in there. ALSO! there needs to be a sign on the AC that says to "control the temp ON THE WALL."

    Stayed in July 2023

  • Reviewed: 12 June 2023

    3.0
    Our stay was pretty terrible.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff was very unfriendly. We had to wait at the front desk every time we needed something because someone was usually on a smoke break. There was no sense of urgency to help customers. And any time something was wrong the “broken washer” was always to blame. One time the front desk lady even blamed the cleaning staff for not having enough rooms ready when we needed to switch rooms because of our tv not working properly. When we were in the pool during the day we decided to pull in two chairs to sit in the shallow end. We read all the rules and signs and nowhere did it say to not put pool furniture in the water. Well a maid came out to throw trash away and went back inside and two seconds later the front desk lady came out and simply said “The chairs can’t be in the pool like that.” And went back inside. That was it. Very rude and short for being in the business of customer service. We had every intention of putting the chairs back when we were done. And I wonder if it’s about the furniture getting wet, what happens to the chairs when it rains??

    Location was good, close to shopping and dining. Breakfast tasted good but almost cold. There was plenty of parking close to the door.

    Stayed in June 2023

Showing 1 – 25

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