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  5. Reviews of Holiday Inn Express Hotel & Suites El Dorado, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites El Dorado, an IHG Hotel 2 stars

3100 West El Dorado Avenue, El Dorado, KS 67042, United States

#2 of 5 hotels in El Dorado

Guests' Choice

Review score

Based on 108 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    8.1

  • Location

    8.7

  • Facilities

    7.4

  • Staff

    8.4

  • Value for money

    7.4

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Showing 1 – 25

  • Reviewed: 22 March 2024

    8.0
    a restful night's sleep
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    n/a

    A restful night sleep...thank you!

    Stayed in February 2024

  • Reviewed: 3 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    There was no hot water to shower when I arrived that evening.

    The bed was comfortable.

    Stayed in February 2024

  • Reviewed: 15 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was not up to par. Stains in the tub, cracked tiles, worn out in general and the water was hard to regulate in the shower.

    The breakfast was great!

    Stayed in February 2024

  • Reviewed: 29 September 2023

    7.0
    The room and staff were awesome except for a few amenities but overall amazing
    • Solo traveller
    • King Room with Spa Bath
    • Stayed 3 nights
    • Submitted via mobile

    The tv remote wasn’t working so I was stuck watching the weather channel the whole time and the pool wasn’t available

    The staff and the room were great

    Stayed in September 2023

  • Reviewed: 24 September 2023

    8.0
    nice and will stay again but will request extra washcloth when checking in
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Had a heck of a time getting fresh washcloths. I had to ask two days in a row. The first day nothing showed up. When I convinced the front desk around 10Pm on the 2nd night that I'd like to wash my face prior to going to bed, I received 2 hand towels. The poor guy working had no what I was needing., He finally asked if I meant those small things. I replied Id make it work. I should mention I am handicapped & that is why I requested the washcloths be brought to my room versus me going back downstairs

    very good and plenty of choices. Friendly lady working the breakfast area

    Stayed in August 2023

  • Reviewed: 27 July 2023

    8.0
    comfortable and convenient
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    elevator not working

    room comfortable.

    Stayed in July 2023

  • Reviewed: 5 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two Queen Beds with Bath Tub - Disability Access
    • Stayed 1 night

    We chose the same hotel on our way back looking forward to letting the kids swim to burn off some energy after an 8.5 hour car ride and the pool was closed and drained. It was disappointing. We were told it was an AC issue but appeared to be more. The room didn't get quite cool enough either at night.

    We were just passing through. The overall comfort and location were ideal. Staff was extremely friendly. Breakfast was great! They were able to accommodate a first floor room as requested.

    Stayed in July 2023

  • Reviewed: 4 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was really good.

    Stayed in July 2023

  • Reviewed: 22 June 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted via mobile

    Mediocre toilet paper. Faucet handles left little room for big hands

    Liked it. Clean area. Good food. Hot sweet rolls exceptional

    Stayed in June 2023

  • Reviewed: 21 June 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Too pricey for the area !!

    Stayed in June 2023

  • Reviewed: 15 June 2023

    7.0
    Dirty carpet otherwise happy with hotel.
    • Leisure trip
    • Group
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted via mobile

    Room Carpet was extremely dirty. My new white socks turned brown. Consider at least weekly carpet cleaning or changing to tile.

    Great location Good breakfast Friendly staff

    Stayed in June 2023

  • Reviewed: 5 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Roll in Shower - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    The elevator was closed the morning of departure. Had to drag our bags down two flights of stairs. Also noticed the carpet in the elevator was filthy and worn and needs to be replaced.

    Location to the highway and places to eat very good

    Stayed in June 2023

  • Reviewed: 29 August 2022

    7.0
    comfortable. call about pool before u book.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    pool closed. no message when booking

    great location for what we needed. comfort

    Stayed in August 2022

  • Reviewed: 29 June 2022

    6.0
    Uncomfortable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    Pool was closed, younger guy at night at desk was rude and older man at morning. Women in breakfast area was wonderful, smiling and friendly. The room was on the smaller size and beds so uncomfortable. The blanket smelt and front desk said they had no more blankets

    Breakfast was OK, and women running it was great.

    Stayed in June 2022

  • Reviewed: 30 May 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    There was some trash in the trash can and toilet paper in the toilet. Attendant didnt tell us pool was empty, no hot breakfast on Sunday. Very disappointing

    Beds were comfortable. Fridge kept things cold. Lots of plug ins and USB ports available

    Stayed in May 2022

  • Reviewed: 29 April 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Ran the half Marathon and the hotel was full of runners and hotel would not hold breakfast for any of us

    Stayed in April 2022

  • Reviewed: 27 January 2022

    8.0
    Nice stay.
    • Leisure trip
    • Couple
    • Two Queen Beds with Bath Tub - Disability Access
    • Stayed 1 night

    Needs to be more sound proof. You can hear kids running up and down the hallway.

    Easy with check-in, and room was clean.

    Stayed in January 2022

  • Reviewed: 26 December 2021

    8.0
    Location was great!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    One of the rooms did not have working heat.

    The breakfast was awesome!

    Stayed in November 2021

  • Reviewed: 4 September 2021

    6.0
    I felt that it was overpriced for the lack of quality and cleanliness.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The toilet kept trying to clog. The bathtub tried to fill, and was very slow to drain, when taking a shower. Cleanliness could be greatly improved. Someone needs to vacuum the carpet in the elevator. It was in very disgusting shape.

    Breakfast was good. Location was good.

    Stayed in September 2021

  • Reviewed: 22 August 2021

    8.0
    We had a great time in El Doredo.
    • Leisure trip
    • Family with young children
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    I didn’t like that the WiFi wasn’t working for a day.

    The breakfast was good. Everything was clean. The staff was very friendly.

    Stayed in August 2021

  • Reviewed: 26 July 2021

    8.0
    Over Night Lake Trip
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Gym closed due to main floor a/c not working, also pool area was too warm to be in as well. Exhaust fan duct in bathroom made a weird alien whining noise and had to shut bathroom door to block out noise for sleep.

    Modern and clean rooms. Many USB charging ports throughout the room. Very comfy bed and quality pillows.

    Stayed in July 2021

  • Reviewed: 21 July 2021

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Shower was not the best and despite our efforts the bathroom floor would get wet.

    Location was just what we needed. We were comfortable and slept well.

    Stayed in July 2021

  • Reviewed: 21 June 2021

    7.0
    It was pretty good. I would stay there again.
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 1 night

    Elevators were dirty! No air-conditioned in the pool area.Bathroom by pool needed attetion.

    Breakfast was good. Staff was friendly. Had plenty to satisfy everyone in the family!

    Stayed in June 2021

  • Reviewed: 31 May 2021

    6.0
    Nice stay. We had to switch rooms because we didn't want to be next to the elevator, and there was a
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Bathtub didn't drain well, black mold-looking areas in bathtub.

    Stayed in May 2021

Showing 1 – 25

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