3821 10th Street, Great Bend, 67530, United States
#3 of 7 hotels in Great Bend
Guests' ChoiceBased on 100 hotel reviews
8.2Cleanliness
9.1
Comfort
9.0
Location
8.7
Facilities
8.8
Staff
8.3
Value for money
7.7
Free WiFi
7.0
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End of dialog contentReviewed: 15 April 2024
K
United StatesRan out of options at breakfast. The pancake maker ran out, not many places to eat breakfast at downstairs. The elevator was weird it stopped at floor 2 every time I used it, and it would stop at level 2 even it it wasn't selected. The room was cleaned what could be reached. The coat cabinet was dusty on top. Only knew that because I had to store my bag on top, and when we pilulled it down, I got dusted.
Heater / air conditioner worked well. The room was mostly clean. The bathroom had nice space. Pool was clean, ran out of towels, good reason to bring your own towel. Great area close to food choices.
Stayed in April 2024
Reviewed: 22 October 2023
Michele
United StatesThe hot tub was broken. The fire alarm was on the ceiling above the bed and blinked a bright light ALL night
It was clean
Stayed in October 2023
Reviewed: 29 June 2023
Kristi
United StatesProblems with computers when trying to check in and given wrong room. Quickly fixed!
Awesome breakfast! Very clean and staff very helpful when needing extra bedding and later check out time.
Stayed in June 2023
Reviewed: 24 May 2023
Trenton
United Statesloud pool
large room
Stayed in May 2023
Reviewed: 24 April 2023
Nicole
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 22 April 2023
Cwd
United StatesRoom could have been a little cleaner
Beds were very comfortable.
Stayed in April 2023
Reviewed: 27 December 2022
Wanderlustcarrie
United StatesAs expected staff was slim given the holidays so room wasn't made up but we expected that much. Really no complaints. It served it's purpose.
Worked in a pinch for a last minute Xmas Eve stay. No issues getting a room and super close to family. Probably the newest and nicest hotel in Great Bend. Large rooms and comfortable beds.
Stayed in December 2022
Reviewed: 22 August 2022
Erin
United Statesuncomfortable bed and hot tub didn’t work
It was clean
Stayed in August 2022
Reviewed: 8 July 2022
Karen
United StatesI wish the beds had a lightweight blanket. The beds have a sheet and then a compforter, so I have a hard time sleeping because I'm either too hot or too cold.
Great bed!!
Stayed in July 2022
Reviewed: 14 June 2022
Susan
United StatesThe internet never would connect with our phones . When we checked in they added another $30 that we were not aware this would happen they said it would be reimbursed when we check out and we are still waiting. When we asked why they needed more money they said that is what they do. They gave us 2 room cards and we had to go down to the front desk 5 times to have the cards reactivated, one never did work. Tried to call the front desk 4 times to ask about the room A/C and we would be put on hold and then hung up on.
The breakfast was fantastic. The room was clean and a good size.
Stayed in June 2022
Reviewed: 28 May 2022
Sherry
United Statespillows
clean, spacious
Stayed in May 2022
Reviewed: 11 May 2022
Cory
United StatesThey double charged me, and I have spent a couple of hours trying to get it resolved. The Holiday Inn blamed it on Booking.com and Booking.com blamed it on the Holiday Inn. Also, this location is understaffed. Twice I had to wait ~10-15 minutes for someone to come to the front desk.
Breakfast was good. Room was clean.
Stayed in May 2022
Reviewed: 21 February 2022
Martrell
United StatesThey didn't have enough blankets for my group so we had to sleep with sheets
Stayed in February 2022
Reviewed: 7 February 2022
Jamie
United Statesbreakfast could improve a little
it was clean beds were wonderfully comfortable
Stayed in January 2022
Reviewed: 27 December 2021
Cory
United StatesBreakfast was supposed to be available starting at 6:30 am, but at 6:50 am it was still not available. I didnt wait around.
Clean facility/room. Bed was comfortable.
Stayed in December 2021
Reviewed: 28 October 2021
Santana
United StatesBreakfast was not good. The pancake machine was broke, the eggs were burned and you couldn't eat them, gravy was out. One of the staff was in there eating sausage while trying to fix the pancake machine, just reached in with her hands! I asked another worker for more coffee, because both things were out and she got mad at me.
I liked how clean and nice it felt inside. I felt like I didn't have to worry about if it was clean.
Stayed in October 2021
Reviewed: 5 August 2021
Christina
United StatesYour staff could have been more friendly
Stayed in August 2021
Reviewed: 25 July 2021
Cathy
United StatesStaff seemed disorganized. Checking was delayed because front desk wasn’t “sure if the room was clean”, and the young lady handling breakfast was really struggling. Coffee was out and when she brought out a new pot it was just water. When she was able to make some it was more like weak tea. She also had a hard time keeping the hot food refilled.
Clean modern facilities.
Stayed in July 2021
Reviewed: 6 June 2024
Rathbun
United StatesI liked everything
Clean and the bed was comfortable!
Stayed in June 2024
Reviewed: 28 May 2024
Ava
United StatesDidn’t dislike anything!
They had a good selection for breakfast and it was always hot and ready!
Stayed in May 2024
Reviewed: 13 December 2023
Wendi
United StatesCant think of anything.
The staff is great- everyone is very friendly and helpful. The rooms are clean & beds are comfy. I have stayed a couple of times now while traveling to Great Bend on business and I definitely recommend it for business and leisure. This past trip I left a couple things in the room. Jackie was very helpful in making arrangements to get them back to me!
Stayed in December 2023
Reviewed: 9 October 2023
Rebecca
United StatesHot tub was out of order.
Clean, comfortable room. Friendly staff, Good location close to restaurants. Good breakfast options
Stayed in October 2023
Reviewed: 15 September 2023
Jamie
United StatesThe customer service was horrendous and I do mean horrendous other than stated one breakfast staff and one morning staff person. Requested to have manager contact me on 3 different times and no response. Requested folio on check out - never received it had to call and request - this staff person was so rude...was hung up on - attempted to call back numerous times to get name > picked up and hung up on repeatedly...even called from different number - same result. If this is how a Diamond Elite member is treated, how do you think the average regular customer is treated?? HORRENDOUS!!!
Breakfast > that staff member and one morning staff person. THAT IS IT
Stayed in August 2023
Reviewed: 9 September 2023
Millisent
United StatesEverything was great
Nice, clean, and very comfortable
Stayed in September 2023
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