323 Taylor Rd , Hazelwood, 63042-2026, United States
#2 of 7 hotels in Hazelwood
Guests' ChoiceBased on 243 hotel reviews
7.0Cleanliness
7.6
Comfort
7.7
Location
7.9
Facilities
7.5
Staff
8.2
Value for money
7.4
Free WiFi
8.3
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End of dialog contentReviewed: 18 October 2023
Margaret
United StatesThe breakfast was the only downside - eggs were salty and potatoes were hard and it was confusing on when the breakfast times were - weekdays they close it at 8:30am but there were no signs indicating that, it was verbally relayed to us. It only stays open until 9:30am on weekends, which neither is very long to get up and going. I understand not wanting to provide the eggs and hot foods for very long, but there's no reason they can't keep the pastries, pancake machine, drinks and cereals out longer for those who didn't need to get up as early? Also, the coffee in the room is not good at all - it isn't at most hotels though.
The people were very nice except for one guy who worked nights - but he was working nights, so I'm sure that wouldn't make very many people happy? The room was nice as well.
Stayed in October 2023
Reviewed: 10 September 2023
Jen
United StatesPool was out of order. Water was leaving through ceiling right above the breakfast area. Floors were dirty in the rooms.
The staff was great, breakfast was good.
Stayed in August 2023
Reviewed: 19 July 2023
Keith
United StatesI didn't know this any smell when I first checked man but by the time I left, the carpet was reaching with some type of smell. It may have been because the rain but I don't understand where that smell came from.
Breakfast was great, but started to early and was over too soon.
Stayed in July 2023
Reviewed: 15 July 2023
Dwayne
United StatesBad ac unit in 1st room. Had to switch out. Then the 2nd room had no towels,but was clean.
Location and easy check in
Stayed in July 2023
Reviewed: 1 June 2023
Tammy
United StatesThe only issue was our room smelled musty. I didn’t complain but we did have to get an air freshener to help also the pool was j out maintained well. It was cloudy and green.
The location was convenient and the staff was extremely friendly. Breakfast was yummy. The lady working the kitchen was so nice and welcoming. And worked very hard.
Stayed in May 2023
Reviewed: 28 May 2023
Manofsteel82
United StatesSome of the staff seems to be confused on how to use a computer.
Stayed in April 2023
Reviewed: 20 May 2023
Courtney
United StatesI didn’t like that above us the first night we had to contact the employee for what sounded like a party or a religious gathering in which they were screaming I’m not sure which but the manager did take care of it as soon as we complained and we were finally able to get some sleep. the second night was great
it was pretty clean and comfortable showers were hot
Stayed in March 2023
Reviewed: 5 April 2023
Smith
United StatesAt times, it was noisy above us and next door to us at late and early times of the day!
There was a lady who worked in the complimentary breakfast area named Mrs. Sharon, that was so kind and mindful of all who came to eat. She made our time there a wonderful experience! The food was good and the atmosphere was pleasant!
Stayed in April 2023
Reviewed: 4 April 2023
Mckay
United StatesGreat
Stayed in April 2023
Reviewed: 4 April 2023
Judi
United StatesThat the room i booked wasn't available, they said they "upgraded" me but I don't feel it was an upgrade. I booked a room with 2 queen beds and a set of bunk beds. I got a room with 2 queen beds. They said that Booking.com overbooked this type of room and they had no control over it. Had to have the refrigerator and phone replaced because they were both broken. It was very noisy due to the thin walls.
It was a reasonable distance from sites we wanted to visit They had a very good free breakfast.
Stayed in April 2023
Reviewed: 28 March 2023
Michael
United Statesloud guest and children, carpet was dirty and stained
comfy bed and pillows
Stayed in March 2023
Reviewed: 23 March 2023
Sheila
United Statesthe pool was closed, didn’t get the room we had booked because it was over booked
clean, friendly staff,
Stayed in March 2023
Reviewed: 18 March 2023
Howard
United Statesthis was not my first day at this location but unfortunately, at this time the bathroom had some issues the sink would not drain and the shower was not functioning the way it was meant to but after all of that I stay was OK
Stayed in March 2023
Reviewed: 5 March 2023
Candace
United StatesI should have contacted the front desk but I didn't. When I arrived and got to my room my toilet had urine and bowel stool in it. I could tell it had been there for days. The toilet wasn't clean at all. I should have contacted the front desk but I didn't. Everything else in the room was very clean. I will say if I went back and it was like that again I would definitely contact the front desk
I loved the hotel and location. The staff was very pleasant. I enjoyed the breakfast.
Stayed in March 2023
Reviewed: 6 February 2023
Turl
United StatesSomeone unlocked our room at 1am Friday night and when we told the staff they didn't know who it was. Our fridge also wasn't working and when we told them they said they would send someone but no one came.
The room itself was nice and clean. The hotel was as well.
Stayed in February 2023
Reviewed: 29 December 2022
Pubgplayer74
United Statesclean
very convenient
Stayed in December 2022
Reviewed: 24 October 2022
Michael
United StatesNo hot water. The hose for the shower had breaks in it.
Directv. It was like being at home. Chaise in the room.
Stayed in October 2022
Reviewed: 3 August 2022
Ada
United StatesThe staff on Sunday was never around, the dining room was not clean,swept or mopped. The staff on Saturday was very nice and attentive. The young girl that was checking people out acted like she didn't care. I have already tried to reach the general manager about this.
The room was good, the bed was comfortable. Over all the room was good.
Stayed in August 2022
Reviewed: 6 July 2022
Keisha
United StatesStaff was nice
Stayed in July 2022
Reviewed: 3 July 2022
Tennelle
United StatesBetter breakfast choices but it was typical foods.
Stayed in June 2022
Reviewed: 23 June 2022
Deirdea
United StatesThe security guard and random people standing in front of the hotel smoking and loud talking at 2am!!
Breakfast was fine, lots of options, and the hotel is very well kept.
Stayed in June 2022
Reviewed: 12 June 2022
Marly
United StatesThe food is good but not on the same kind of food everyday and swimming pool is cold needs heater
Comfort and cleanliness
Stayed in June 2022
Reviewed: 4 June 2022
Michelle
United Stateswe had an ottoman in our room that really needed cleaning
All employees and staff were extremely friendly and helpful
Stayed in June 2022
Reviewed: 2 May 2022
Samantha
United StatesThe management or whomever is responsible for ordering hotel necessities, failed. my room had a king bed and a pull out sofa. I went to get bedding and pillows for the pull out sofa, as they weren’t in the room, and they didn’t have the correct size sheets and they were out of pillows. They ran out of plates at breakfast.
property was nice and well taken care of for the most part.
Stayed in May 2022
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