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Reviews of Best Western St. Louis Airport North Hotel & Suites 2 stars

323 Taylor Rd , Hazelwood, 63042-2026, United States

#2 of 7 hotels in Hazelwood

Guests' Choice

Review score

Based on 243 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    7.9

  • Facilities

    7.5

  • Staff

    8.2

  • Value for money

    7.4

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 18 October 2023

    7.0
    Just what we needed.
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 2 nights

    The breakfast was the only downside - eggs were salty and potatoes were hard and it was confusing on when the breakfast times were - weekdays they close it at 8:30am but there were no signs indicating that, it was verbally relayed to us. It only stays open until 9:30am on weekends, which neither is very long to get up and going. I understand not wanting to provide the eggs and hot foods for very long, but there's no reason they can't keep the pastries, pancake machine, drinks and cereals out longer for those who didn't need to get up as early? Also, the coffee in the room is not good at all - it isn't at most hotels though.

    The people were very nice except for one guy who worked nights - but he was working nights, so I'm sure that wouldn't make very many people happy? The room was nice as well.

    Stayed in October 2023

  • Reviewed: 10 September 2023

    6.0
    Okay
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Pool was out of order. Water was leaving through ceiling right above the breakfast area. Floors were dirty in the rooms.

    The staff was great, breakfast was good.

    Stayed in August 2023

  • Reviewed: 19 July 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I didn't know this any smell when I first checked man but by the time I left, the carpet was reaching with some type of smell. It may have been because the rain but I don't understand where that smell came from.

    Breakfast was great, but started to early and was over too soon.

    Stayed in July 2023

  • Reviewed: 15 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Bad ac unit in 1st room. Had to switch out. Then the 2nd room had no towels,but was clean.

    Location and easy check in

    Stayed in July 2023

  • Reviewed: 1 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The only issue was our room smelled musty. I didn’t complain but we did have to get an air freshener to help also the pool was j out maintained well. It was cloudy and green.

    The location was convenient and the staff was extremely friendly. Breakfast was yummy. The lady working the kitchen was so nice and welcoming. And worked very hard.

    Stayed in May 2023

  • Reviewed: 28 May 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Some of the staff seems to be confused on how to use a computer.

    Stayed in April 2023

  • Reviewed: 20 May 2023

    6.0
    Pleasant
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like that above us the first night we had to contact the employee for what sounded like a party or a religious gathering in which they were screaming I’m not sure which but the manager did take care of it as soon as we complained and we were finally able to get some sleep. the second night was great

    it was pretty clean and comfortable showers were hot

    Stayed in March 2023

  • Reviewed: 5 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Roll-In Shower - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    At times, it was noisy above us and next door to us at late and early times of the day!

    There was a lady who worked in the complimentary breakfast area named Mrs. Sharon, that was so kind and mindful of all who came to eat. She made our time there a wonderful experience! The food was good and the atmosphere was pleasant!

    Stayed in April 2023

  • Reviewed: 4 April 2023

    8.0
    Awesome
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Great

    Stayed in April 2023

  • Reviewed: 4 April 2023

    6.0
    Not sure I'd stay again or use booking.com. just very disappointed I didn't get the room I booked.
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 3 nights
    • Submitted via mobile

    That the room i booked wasn't available, they said they "upgraded" me but I don't feel it was an upgrade. I booked a room with 2 queen beds and a set of bunk beds. I got a room with 2 queen beds. They said that Booking.com overbooked this type of room and they had no control over it. Had to have the refrigerator and phone replaced because they were both broken. It was very noisy due to the thin walls.

    It was a reasonable distance from sites we wanted to visit They had a very good free breakfast.

    Stayed in April 2023

  • Reviewed: 28 March 2023

    7.0
    This BW met all our needs.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    loud guest and children, carpet was dirty and stained

    comfy bed and pillows

    Stayed in March 2023

  • Reviewed: 23 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 2 nights
    • Submitted via mobile

    the pool was closed, didn’t get the room we had booked because it was over booked

    clean, friendly staff,

    Stayed in March 2023

  • Reviewed: 18 March 2023

    8.0
    Very good
    • Solo traveller
    • King Room with Mobility Accessible Tub
    • Stayed 4 nights
    • Submitted via mobile

    this was not my first day at this location but unfortunately, at this time the bathroom had some issues the sink would not drain and the shower was not functioning the way it was meant to but after all of that I stay was OK

    Stayed in March 2023

  • Reviewed: 5 March 2023

    7.0
    Candace Rices Experience at the Best Western
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I should have contacted the front desk but I didn't. When I arrived and got to my room my toilet had urine and bowel stool in it. I could tell it had been there for days. The toilet wasn't clean at all. I should have contacted the front desk but I didn't. Everything else in the room was very clean. I will say if I went back and it was like that again I would definitely contact the front desk

    I loved the hotel and location. The staff was very pleasant. I enjoyed the breakfast.

    Stayed in March 2023

  • Reviewed: 6 February 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Someone unlocked our room at 1am Friday night and when we told the staff they didn't know who it was. Our fridge also wasn't working and when we told them they said they would send someone but no one came.

    The room itself was nice and clean. The hotel was as well.

    Stayed in February 2023

  • Reviewed: 29 December 2022

    6.0
    well I only stayed a couple nights but it was clean comfortable and I slept well
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    clean

    very convenient

    Stayed in December 2022

  • Reviewed: 24 October 2022

    6.0
    Could be better.
    • Solo traveller
    • King Room with Mobility Accessible Tub
    • Stayed 1 night
    • Submitted via mobile

    No hot water. The hose for the shower had breaks in it.

    Directv. It was like being at home. Chaise in the room.

    Stayed in October 2022

  • Reviewed: 3 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff on Sunday was never around, the dining room was not clean,swept or mopped. The staff on Saturday was very nice and attentive. The young girl that was checking people out acted like she didn't care. I have already tried to reach the general manager about this.

    The room was good, the bed was comfortable. Over all the room was good.

    Stayed in August 2022

  • Reviewed: 6 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Staff was nice

    Stayed in July 2022

  • Reviewed: 3 July 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Better breakfast choices but it was typical foods.

    Stayed in June 2022

  • Reviewed: 23 June 2022

    7.0
    I would return.
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 2 nights

    The security guard and random people standing in front of the hotel smoking and loud talking at 2am!!

    Breakfast was fine, lots of options, and the hotel is very well kept.

    Stayed in June 2022

  • Reviewed: 12 June 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    The food is good but not on the same kind of food everyday and swimming pool is cold needs heater

    Comfort and cleanliness

    Stayed in June 2022

  • Reviewed: 4 June 2022

    8.0
    Great value and friendly staff
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    we had an ottoman in our room that really needed cleaning

    All employees and staff were extremely friendly and helpful

    Stayed in June 2022

  • Reviewed: 2 May 2022

    7.0
    the staff was amazing and sincerely apologized but there were inconviences.
    • Leisure trip
    • Group
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The management or whomever is responsible for ordering hotel necessities, failed. my room had a king bed and a pull out sofa. I went to get bedding and pillows for the pull out sofa, as they weren’t in the room, and they didn’t have the correct size sheets and they were out of pillows. They ran out of plates at breakfast.

    property was nice and well taken care of for the most part.

    Stayed in May 2022

Showing 1 – 25

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