21010 Katy Freeway, Katy, TX 77449, United States
#18 of 37 hotels in Katy
Guests' ChoiceBased on 411 hotel reviews
8.1Cleanliness
8.5
Comfort
8.7
Location
8.9
Facilities
8.2
Staff
8.7
Value for money
8.3
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 May 2024
Walker
United StatesPeople in the room next door were pretty noisy but that's not the hotels fault. It was a full hotel and they did quiet down before it got too late,
The breakfast was awesome and the staff very friendly.
Stayed in April 2024
Reviewed: 8 May 2024
Venus
United StatesI love the staff. Very attentive.
Stayed in March 2024
Reviewed: 29 April 2024
Carol
United StatesThey ran out of muffins.
Food was good.
Stayed in April 2024
Reviewed: 7 April 2024
Bennett
United StatesOther elevator working
Didn't have time to eat. Busy schedule.
Stayed in April 2024
Reviewed: 25 March 2024
Kimberly
United StatesThere was only one towel rack so the sink had towels stacked on it and there was no place to hang a robe to put on after the shower.
The location was convenient for shopping and dining. Breakfast was good.
Stayed in March 2024
Reviewed: 2 March 2024
Lavigne
CanadaClean, quiet, generally accessible to various parts of Katy. Easy location to fine. Good variety for breakfast.
Stayed in March 2024
Reviewed: 1 March 2024
Kim
United StatesNo carpet
The staff was extremely helpful and kind. Great location near restaurants, mall and theaters. Room was clean
Stayed in February 2024
Reviewed: 16 December 2023
Kristi
United StatesBathroom and shower specifically had issues. In order to have a warm shower, we had to let the water run about 15 minutes. This happened every time either one of us showered. Very slow to heat up. And never enough hot water. Also the lighting over the vanity seemed dim. Not very bright.
Great location near shopping and restaurants
Stayed in October 2023
Reviewed: 3 December 2023
Nahid
CanadaWe were there for 4 nights and room was not thoroughly cleaned during our stay.
Breakfast was ok. Location was good.
Stayed in November 2023
Reviewed: 16 October 2023
Robert
United StatesGreat Breakfast and good location.
Stayed in September 2023
Reviewed: 9 October 2023
Peter
United StatesThe air is our room felt stuffy as if there was no circulation. The bathroom has no air circulation and ventilation either. Every time we entered our room we felt muddy and humid as if ventilation is broken. One of the 2 elevators had an "out of order" sign for the whole period of our stay (2 nights).
Breakfast was awesome. The chef was very friendly and warm hearted. Food quality and quantity was good.
Stayed in October 2023
Reviewed: 2 October 2023
Peter
NetherlandsBreakfast was poor.
Large room with seating area and king size bed. Close to the highway and many restaurants (walking or short driving distance). Staff was very helpful and understanding.
Stayed in September 2023
Reviewed: 26 September 2023
Diane
United StatesThere was a sewer smell on the 4th floor. It didn’t come into the room but it was horrible in the hallway. It mainly happened in the evenings. My stay was for 4 nights.
Stayed in September 2023
Reviewed: 22 September 2023
Maria
United StatesThe location and staff service
Stayed in August 2023
Reviewed: 27 June 2023
Ingrid
United StatesThe TV in our room across from the couch was not working, there was no remote for that TV. Unable to enjoy the executive suite we paid for. Had to watch TV across from the bed. The bathtub was noisy when stepping in the tub. It was very squeaky. Maid service did not leave enough towels or replace toilet paper on last night. They also did not replace body wash provided by hotel.
The breakfast was good,
Stayed in June 2023
Reviewed: 26 June 2023
Kiauna
United StatesPool
Location
Stayed in June 2023
Reviewed: 19 June 2023
Sverre
NorwayI booked through you (Booking.com) this hotel to get two beds. When we came they gave us a room with one kingsize bed, blaming the external party we booked through. That doesnt help me. Don't sell rooms with two beds if you cannot deliver. This was not fixed the second night either. Only third night. Had to share bed with my 13 yo daughter. Ok for me. Not for her!
Staff was kind. Breakfast was nice.
Stayed in June 2023
Reviewed: 8 June 2023
Oswaldo
United StatesEverything was great, no complaints.
Great location. The breakfast was great.
Stayed in May 2023
Reviewed: 5 June 2023
Pat
United States$20.00 put on my credit card for " if I fail to pay"
Great
Stayed in May 2023
Reviewed: 3 June 2023
Wendell
United StatesExcellent
Stayed in May 2023
Reviewed: 8 May 2023
Venu
United StatesHappy
Stayed in May 2023
Reviewed: 18 April 2023
Cynthia
United StatesI had to request more bath towels because there were only 3 in a two bed room.
The breakfast attendant was awesome and made everyone feel welcome.
Stayed in April 2023
Reviewed: 17 April 2023
Jose
United Statesthere was only once Ice machine for the whole hotel? it ran out of ice Sunday morning, they need to have an ice machine on every floor.
Clean and conveniently located
Stayed in April 2023
Reviewed: 26 March 2023
Hope
United StatesThe staff was unprofessional in checking in and out guests
The cleanliness was great and the location was very convenient.
Stayed in March 2023
Marrakech, Morocco
Kalem Adasi, Turkey
Kolašin, Montenegro
Maceió, Brazil
Kyoto, Japan
Budapest, Hungary
Prague, Czech Republic
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content