826 South Cumberland Street, Lebanon, TN 37087, United States
#2 of 17 hotels in Lebanon
Guests' ChoiceBased on 279 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.1
Facilities
9.1
Staff
9.3
Value for money
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 December 2021
Gail
United StatesOur room smells like smoke
Right off highway
Stayed in December 2021
Reviewed: 25 November 2021
Michele
United StatesI have been traveling for work for the last three months. I found this hotel to have the BEST Covid preparation of any!! I felt so much safer with all the hand sanitizing stations, clearly posted rules to follow, the breakfast serving and dining was properly set up for comfort and social distancing. constant cleaning going on by the staff. I can’t say enough good things!
Stayed in November 2021
Reviewed: 31 October 2021
Melanie
United Statesnothing
clean, comfortable and perfect for our needs
Stayed in September 2021
Reviewed: 30 October 2021
Rita
United StatesPancakes or french toast added to the menu for breakfast would be great
Breakfast was great! Coffee was excellant loved the bisciuts and gravey
Stayed in October 2021
Reviewed: 24 October 2021
Janet
United StatesFront desk staff alone...unsafe for them
Hotel close to I-40 got travel convenience
Stayed in September 2021
Reviewed: 21 October 2021
Kim
United Statesvery clean, friendly staff, yummy breakfast, easy access to the highway.
Stayed in October 2021
Reviewed: 11 October 2021
Mysti
United StatesNothing
Everything
Stayed in September 2021
Reviewed: 30 September 2021
Pierce
United StatesEverything was phenomenal!
Great place and property!
Stayed in September 2021
Reviewed: 14 September 2021
Jaclyn
United StatesI don’t have anything to say
The bed was great I slept well
Stayed in September 2021
Reviewed: 21 August 2021
Rblake0414
United StatesThe pool was awesome and the room was great. My family really enjoyed our stay. Breakfast was great too.
Stayed in August 2021
Reviewed: 15 August 2021
State
United StatesBreakfast. I do not care for sausage and that was what was offered with eggs. Eggs had an imitation cheese on it that I did not care for. We had the room for 2 nights for around 350.00. Would have appreciated better breakfast for the price I paid!
Beds and facilities were very comfortable and clean. Staff kind and helpful.
Stayed in August 2021
Reviewed: 31 July 2021
Alicia
United StatesThere was a spot on the ceiling above the shower that needed to be replaced Breakfast ended at 9:30 on a Saturday morning. Should end at 10 on weekends.
Spacious room. Comfy beds. Plenty of linens in the bathroom.
Stayed in July 2021
Reviewed: 27 July 2021
Elizabeth
United StatesThe breakfast was a little on the sparse side considering the cost of the room.
Great location. Beautiful clean rooms.
Stayed in July 2021
Reviewed: 6 July 2021
Cole
United StatesBed was extremely uncomfortable
No bugs
Stayed in July 2021
Reviewed: 5 July 2021
Amanda
United StatesHave the waffle machine fixed or have a backup for when one goes down. Our room also did not have an exhaust fan in the bathroom or it was not working but that was not a make it or break it for my stay.
I was a little disappointed that they did not have bacon and the waffle machine was broken but other than that the breakfast was good and hot.
Stayed in July 2021
Reviewed: 21 June 2021
Dowler
United StatesHallway carpets and elevator floor/walls appeared dirty despite being a new facility.
Great Breakfast. A hot buffet served to us because of the Covid19 restrictions. Excellent coffee.
Stayed in June 2021
Reviewed: 11 June 2021
Nereida
United StatesClean, good location close to my daughter’s family, great breakfast
Stayed in June 2021
Reviewed: 2 June 2021
Susan
United StatesThey were serving a hot breakfast instead of a bagged meal and it was so refreshing to have a variety of options available to us even though they couldn't serve everything. The hotel was clean, bright and fresh. Every employee was kind and welcoming. Could not have asked for a better experience.
Stayed in May 2021
Reviewed: 8 May 2024
Timothy
United StatesCockroach
Dead bugs
Stayed in May 2024
Reviewed: 2 December 2023
Kelly
United StatesBeds were hard as a rock
Stayed in November 2023
Reviewed: 13 August 2023
Lisa
United StatesYou can here water flowing in the walls. The door had trouble shutting all the way and the TV was confusing
The property was clean, well maintained, and was in a good location.
Stayed in August 2023
Reviewed: 23 April 2023
Mitzi
United Statesour phone in room did not work could not call down to front desk our TV in our room did not pick up all channels had to go to Lobby to watch what we wanted to watch made sure before we booked what channels were available stated indoor heated pool and the pool was cold requested late check out and our cards stopped working at 11am staff when we arrived at front desk was not nice the lady that worked until 11 or 12 was very sweet and tried to help
it was clean loved the Dove products
Stayed in April 2023
Reviewed: 28 March 2023
Bryan
United StatesBreakfast was great!! Ms. Joanne is wonderful.
Stayed in March 2023
Reviewed: 12 November 2022
Andreia
United StatesNoisy room near highway. Low water pressure on shower.
Super clean. Super nice staff at breakfast area (Joann and Fausta).
Stayed in November 2022
Reviewed: 24 July 2022
Linda
United StatesNo internet
Stayed in July 2022
Roeselare, Belgium
Alexandria, USA
Malcesine, Italy
Seoul, South Korea
Rouchovany, Czech Republic
Shanklin, UK
Antiparos Town, Greece
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content