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  5. Reviews of Holiday Inn Express & Suites - Madison West - Middleton, an IHG Hotel

Reviews of Holiday Inn Express & Suites - Madison West - Middleton, an IHG Hotel 3 stars

8353 Murphy Drive, Middleton, 53562, United States

#1 of 9 hotels in Middleton

Guests' Choice

Review score

Based on 132 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    9.2

  • Facilities

    9.7

  • Staff

    9.5

  • Value for money

    9.4

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 19 April 2024

    9.0
    Great! EV-Friendly!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast needs more vegan/plant-based options.

    We had everything that we needed. The room was clean! The guy who checked us in was SO NICE. Hotel was centrally located. Like of food and shopping options around it. Grateful they had an EV charger. The beds were very comfy.

    Stayed in March 2024

  • Reviewed: 8 April 2024

    10
    We were very pleased with everything
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great staff, great location, great accommodations.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    8.0
    relaxing and quiet in my room.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds Hearing Accessible - Non-Smoking
    • Stayed 1 night

    Too many in the pool, due to boys tournament in the area, capacity was over the limit, no one to tell them.

    breakfast was good.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    nothing

    it was so clean. the bedding was awesome. the mattresses were comfortable. wonderful pool and spa area. the breakfast in the morning was fantastic. extremely friendly staff

    Stayed in March 2024

  • Reviewed: 3 February 2024

    10
    Likely to become my go-to lodging when I visit Madison.
    • Leisure trip
    • Solo traveller
    • King Room - Mobility Access Tub - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Great location, close to freeways and nearby restaurants. They not only have EV chargers, but they work! Pleasant staff, comfortable, quiet room.

    Stayed in February 2024

  • Reviewed: 23 January 2024

    9.0
    Generally very pleasant
    • Leisure trip
    • Group
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    No room cleaning on weekend

    The staff was most congenial

    Stayed in January 2024

  • Reviewed: 4 December 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The property was very clean and modern. The beds were very comfortable, and the room was roomy and well laid out. The breakfast the next morning was superb. And the morning crew kept the lobby very clean.

    Stayed in December 2023

  • Reviewed: 21 November 2023

    10
    I highly recommend this place.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Hearing Accessible Bathtub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    nothing ; some people may have an issue with barn doors to the bathroom as you can see through the gaps

    Excellent, new, clean.

    Stayed in November 2023

  • Reviewed: 27 October 2023

    10
    Great hotel in Middleton with a great gym.
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I never wake up in time for breakfast- but that might be on me.

    We’ve stayed here a few times and the staff has always been so nice! Always so helpful, even when we come in at 3am. The rooms are clean, lovely and the bed are super comfortable.

    Stayed in October 2023

  • Reviewed: 21 October 2023

    10
    Excellent stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Hearing Accessible Bathtub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff!

    Stayed in October 2023

  • Reviewed: 28 August 2023

    10
    Happy camper
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Wish we had been a little closer to downtown Madison.

    Nice room and amenities. Staff was pleasant and helpful.

    Stayed in August 2023

  • Reviewed: 15 August 2023

    10
    PERFECT get away at the PERFECT HOTEL !!
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Only complaint was the pool was under maintenance the 2 days we stayed during the week. Whirlpool water was not as hot as my husband likes but he likes it super hot.

    Hotel was easy to get to from the highway. Well lit parking lot. Very friendly and knowledgeable staff - knew about the area with good places to dine out. Room was very spacious with plenty of room to move around and store our luggage and cooler. Bathroom was very spacious too with shower gels, etc and a hair dryer. Beds were super comfortable and plenty of pillows too. We made sure our room had a couch and it was great to have that sitting area too. Breakfast was awesome. You could get biscuits and gravy, bacon or sausage patties, eggs, dry cereals, mini muffins, bagels, bread, fresh fruit, yogurt, apple and orange juice, milk, coffee and much more. If you left hungry it was not the hotels fault. The pool was great size and the whirlpool too. It was a very quiet hotel too. Could not hear other tvs or people thru the walls. Must be well insulated. : ) We liked our stay so much we extended it by a day.

    Stayed in July 2023

  • Reviewed: 31 July 2023

    10
    Excellent hotel to stay for night in Middleton and close to Madison.
    • Leisure trip
    • Couple
    • King Suite - Hearing Accessible - Non-Smoking
    • Stayed 1 night

    Excellent hotel! Very pleased with our entire stay. Very clean and up to date facilities. The price was good too. I booked online about a half hour before we arrived, and the front desk already had our keys ready to go. Very fast check in and friendly staff. Best hotel check in I have ever experienced! We stayed in another hotel the night before which cost more and was not even close to as nice as this one was.

    Stayed in July 2023

  • Reviewed: 18 July 2023

    10
    We enjoyed our stay very much.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds Hearing Accessible Bathtub - Non-Smoking
    • Stayed 2 nights

    The door to the bathroom didn't close all the way and didn't lock, so it was a bit lacking in privacy. Poor design, I think.

    Breakfast was very good. Beds were excellent. Shower was very good. Staff were friendly and helpful.

    Stayed in July 2023

  • Reviewed: 15 July 2023

    10
    The bed was awesome and I felt safe
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean

    The beds were exceptional The breakfast was great

    Stayed in July 2023

  • Reviewed: 5 July 2023

    10
    Good stay in pleasant hotel
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights

    Friendly staff

    Stayed in June 2023

  • Reviewed: 22 April 2023

    10
    wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds Hearing Accessible Bathtub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    super quiet, clean, lots if nice touch details in the room, great gym

    Stayed in April 2023

  • Reviewed: 18 April 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room facing parking lot and people walking by could easily see inside if the blinds are not down. Very crowded because of a dance competition nearby. Outside smelled of cows/farm

    Breakfast was good. Options for both vegetarians and non vegetarians. Lots of good restaurants nearby. Lots of parking. Good size pool and gym.

    Stayed in April 2023

  • Reviewed: 18 April 2023

    8.0
    Nice place to stay but comes up short on a few things.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds Hearing Accessible - Non-Smoking
    • Stayed 4 nights

    Disappointed that first two days of four day stay I did not receive any room cleaning services. Disappointing that the ‘free’ breakfast ended so early at 9:30 am, so never experienced it.

    Nice, new property. Overall was very clean. Front desk staff were great, despite being taxed with sold out nights.

    Stayed in April 2023

  • Reviewed: 18 April 2023

    10
    Best value pools clean always cleaning
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Excellent lots of food

    Stayed in April 2023

  • Reviewed: 5 April 2023

    9.0
    Great property
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Friendly host. Clean Quiet

    Stayed in April 2023

  • Reviewed: 19 March 2023

    9.0
    Very good stay
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Ran out of several Some breakfast items

    Very clean

    Stayed in March 2023

  • Reviewed: 15 March 2023

    9.0
    Our stay was memorable and fun that we will treasure forever.
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The only thing that was a negative was that the whirlpool was not working correctly. the water was not hot enough.

    Breakfast was delicious and had many choices. Room was comfortable and clean. The shower head had three options which was therapeutic and relaxing. Gym had many options and equipment clean and worked like new.

    Stayed in March 2023

  • Reviewed: 28 February 2023

    10
    Great Accommodations
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds and Mobility Accessible Roll-In Shower
    • Stayed 3 nights
    • Submitted via mobile

    The room could have been a little larger, if I had to pick something. Other wise, everything was great!

    I liked how welcoming the staff was how clean everything was and the breakfast was delicious. The room was very plush, we were extremely happy with everything. Loved our stay and will be back.

    Stayed in February 2023

Showing 1 – 25

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