Reviews of Holiday Inn Express Hotel & Suites Memphis Southwind, an IHG Hotel 3 stars
4068 Stansell Court, Memphis, TN 38125, United States
#43 of 186 hotels in Memphis
Guests' ChoiceReview score
Based on 249 hotel reviews
8.2Score breakdown
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Cleanliness
8.5
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Comfort
8.6
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Location
8.5
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Facilities
8.4
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Staff
8.7
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Value for money
8.3
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Reviewed: 21 October 2023
Desiree
United States14 reviews10“My stay was very pleasant”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The front desk personal was very helpful and the room was clean.
Stayed in October 2023
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Reviewed: 22 September 2023
Rocco
United States1 review2.0“Hotel was fine but no TV!”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
The TV didn't work. They said the manager would contact me but I haven't heard a word.
Stayed in September 2023
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Reviewed: 14 September 2023
Delilah
United States5 reviews10“Very nice”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Very clean comfortable quiet. Friendly staff breakfast was good staff ready to help for breakfast
Stayed in September 2023
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Reviewed: 2 September 2023
Ayanna
United States4 reviews10“Great Comfortable Stay”- • Leisure trip
- • Family with young children
- • King Room - Disability Access/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The room was very nice and the beds were so comfortable 😌 ☺️ 😊. Enjoyed my stay and the price was very reasonable 😀.
Stayed in September 2023
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Reviewed: 27 November 2022
Terrance
USA18 reviews10“Excellent stay”- • Leisure trip
- • Solo traveller
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The facility was very clean and the staff was very courteous and professional.
Stayed in November 2022
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Reviewed: 25 November 2022
Angelic
United States13 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The vent in the bathroom did not work.
Loved it
Stayed in November 2022
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Reviewed: 31 October 2022
Jeanne
United States4 reviews6.0“No reservation.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
They did not have reservation although it was confirmed. They ended up putting a new reservation and charging me $50 extra than quote.
The location from Downtown Memphis was about 20 minutes. Fine for my purposes.
Stayed in October 2022
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Reviewed: 5 October 2022
Rasta
United States6 reviews10“great I loved it”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
nothing
good
Stayed in October 2022
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Reviewed: 5 September 2022
Anton
United States5 reviews5.0“We slept ok but wasn’t worth the money.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
I expected a better quality hotel since it was a Holiday Inn Express. One of the least attractive Holiday Inns I’ve stayed in, from an interior standpoint. The room had an unpleasant odor when we arrived. Quiet hour was supposed to start at 10pm; however, the people in the room next to ours was playing loud music, talking extremely loud in the room and hallway, and there was a smell of marijuana coming from one of the rooms into ours. Honestly felt like I was staying in a one or two star hotel.
Nice location.
Stayed in September 2022
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Reviewed: 13 August 2022
Gregory
United States11 reviews10“Great service and the property was amazing.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
There was nothing I didn't like!
The staff was amazing. The Property was very clean.
Stayed in August 2022
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Reviewed: 13 August 2022
Nick
United States1 review3.0“Never again”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Stop charging peoples cards for full amount before they check in and then wondering why peoples cards are declined and customers are irritated!
Stayed in August 2022
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Reviewed: 30 July 2022
Patricia
United States3 reviews10“We will never stay anywhere else in Memphis”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
The breakfast was amazing, the best eggs and cinnamon rolls of any place I have stayed. They also bake the best choc chip cookies I have ever had! Elmira and Dorenda were exceptional! We were so well cared for and treated just like family and will never stay anywhere else in Memphis. We love this place
Stayed in July 2022
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Reviewed: 28 July 2022
Sheinka
United States1 review1.0“I not going back”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Hey me and my sister paid for a room for my nephew birthday so long story short the manage Roshan ask me and my sister only 4 people can stay and the room which I book for 2 Adults and 4 kids cause he seen I brought more kids like 4 more so I politely told him all them wasn't staying he said ok cause we came to swim to so around 7:58 he came to my room I laying down with my new born baby so he told me it's too many people in my room he going call the police so I got out the bed to go to the Front desk see what's going on he told me same thing when he came to the do I ask why call the police when you knew how many kids I had when you check us end and I ask before he got my money is it's going to be a problem cause we go somewhere else cause he already rude we he seen how many kids it was if it was going be a problem why book and take my money the pool don't close into 9 o'clock this is very unprofessional and you one of the Manager he really Roman my baby birthday cause if you didn't want us there you should've said that then the room was nasty we had stand and the wall way so they clean our room our tv wasn't working call about that told us they going give us discount off our room asked about it he told us he will think about it I will not recommend nobody to this hotel very rude and unprofessional. The Manager Name is ROSHAN
Stayed in July 2022
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Reviewed: 19 July 2022
Jasmine
United States7 reviews6.0“Pleasant”- • Leisure trip
- • Solo traveller
- • King Room - Disability Access/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The amount of noise on the floor and the housekeeping staff were extremely loud and it was only 8:30am
The location, staff, and bed were good.
Stayed in July 2022
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Reviewed: 18 July 2022
Kayla
United States4 reviews6.0“Ok for the Value.”- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 1 night
The bathroom wasn't as clean as I expected it to be and there were random people just hanging out In the hall which made me nervous.
Location was pretty easy to get to. The staff was super sweet. Air was amazingly cool in the hot summer heat.
Stayed in July 2022
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Reviewed: 6 July 2022
Lee
United States3 reviews10“Very pleased with everything and will stay there again”- • Leisure trip
- • Solo traveller
- • Standard Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
clean and quiet
Stayed in July 2022
-
Reviewed: 5 July 2022
Autonomedia
United States12 reviews6.0Pleasant- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
Location was not the best for a city visit
Breakfast was very good, better than expected
Stayed in June 2022
-
Reviewed: 3 July 2022
Jose
United States6 reviews10“loved it”- • Leisure trip
- • Couple
- • Double Room with Bath Tub - Disability Access/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
nice and quiet loved it
Stayed in June 2022
-
Reviewed: 20 June 2022
Chipper
United States2 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
it was nice and clean, the beds were really comfy. the pool was also nice and clean. the breakfast was so good!
Stayed in June 2022
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Reviewed: 15 June 2022
Rowe
United States5 reviews10Exceptional- • Family with young children
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
I liked it.
Friendly staff, clean rooms, comfy beds!
Stayed in May 2022
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Reviewed: 13 June 2022
Casey
United States8 reviews5.0“Average”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
The hallway smelled like mildew and someone had definitely smoked in our room. The room smelled like an ashtray.
The front desk staff were friendly. The bed was comfortable and the room was clean.
Stayed in June 2022
-
Reviewed: 5 June 2022
Rasta
United States6 reviews10“I enjoyed it it was a great night and day”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
nothing it was all good
everything I love this place
Stayed in May 2022
-
Reviewed: 23 May 2022
Demontez
United States4 reviews10“Great stay nice clean hotel”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Breakfast was really good
Stayed in May 2022
-
Reviewed: 17 May 2022
Marteariny
United States3 reviews1 helpful vote10Exceptional- • Leisure trip
- • Solo traveller
- • King Room - Disability Access/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
i don’t like the fact there isn’t doors on the side of the building to walk into. have to walk all the way to the front door
great customer service check in/out was very fast clean quiet
Stayed in May 2022
-
Reviewed: 16 May 2022
Mstutu2021
United States14 reviews3 helpful votes10“i loved the hotel overall”- • Leisure trip
- • Couple
- • King Room - Disability Access/Non-Smoking
- • Stayed 2 nights
nothing at this time.
the breakfast was the reason we booked from the pictures. we got there and the breakfast was exactly like the picture. it was wonderful by husband really enjoyed it.
Stayed in April 2022
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