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  5. Reviews of Holiday Inn Express & Suites - Olathe West, an IHG Hotel

Reviews of Holiday Inn Express & Suites - Olathe West, an IHG Hotel 3 stars

10360 S. Ridgeview Road, Olathe, 66061, United States

#1 of 15 hotels in Olathe

Guests' Choice

Review score

Based on 123 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.3

  • Location

    9.3

  • Facilities

    9.3

  • Staff

    9.3

  • Value for money

    8.7

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 17 March 2024

    10
    Absolutely loved our stay. From the front desk, breakfast,pool maintenance and housekeeping so nice
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It was full and we couldn’t stay another night but that’s not your fault

    Clean friendly and most professional staff I’ve seen in many years

    Stayed in March 2024

  • Reviewed: 8 March 2024

    10
    The hotel made it very easy to take care of my daughter from post-op ACL surgery.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There are no known dislikes that I have or heard from the family.

    The convenience of the location from the Advent Health Center and all the restaurants that deliver.

    Stayed in March 2024

  • Reviewed: 25 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Shower pressure is bad

    Clean and convenient 👌

    Stayed in November 2023

  • Reviewed: 17 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Room with Two Double Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The shower spout in our room was loose so didn't have the greatest water pressure for showering otherwise everything else was fine.

    The pool was warm and comfortable for swimming. Staff were pleasant, clean room.

    Stayed in October 2023

  • Reviewed: 3 August 2023

    10
    The best Holiday Inn I’ve ever stayed at by far.
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No complaints

    It was clean, stylish, nice staff, and great location for what we needed.

    Stayed in July 2023

  • Reviewed: 20 July 2023

    10
    All in all, it was great!
    • Leisure trip
    • Family with young children
    • Room with Two Double Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night

    The chlorine level in the pool was high. We couldn't swim very long because it was too much. Pool was small, there were a lot of kids that were without supervision. They were extremely loud and it echoed in that small area.

    There was a good variety of food at breakfast. The dining area was nice and clean. We were traveling for ball and it was nice to have paper products for our evening meal available. We will stay here again if in the area.

    Stayed in June 2023

  • Reviewed: 1 July 2023

    8.0
    Clean, comfortable and great location.
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The location is perfect to be close to Legends Outlet Mall, Oak Park Mall and many other shopping places. All within 10-15 mins or here.

    Stayed in June 2023

  • Reviewed: 12 June 2023

    10
    awesome
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Roll in Shower - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    nothing

    very nice very clean

    Stayed in June 2023

  • Reviewed: 31 May 2023

    9.0
    Lovely property, very comfortable and clean!
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights

    The shower head in our room leaked. It was also one that could be hand held and so it was a little awkward to leave on the wall and shower with---it sprayed straight out. I forgot to let them know about the leaking before I left---room 210. Also, just a personal preference, but didn't like the feather pillows....allergies!

    The property was very clean and new, so that was great! The breakfast was very good and the staff was very friendly!

    Stayed in May 2023

  • Reviewed: 27 February 2023

    9.0
    Great value and an exceptionally clean hotel.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    There was a shortage of towels during the evening. Not a deal breaker, but just a mild inconvenience.

    Breakfast was great! Room was very clean. Staff was superb. We will definitely be back.

    Stayed in February 2023

  • Reviewed: 9 September 2022

    10
    We stayed the night before our son's wedding at the Thompson barn and and had a wonderful stay.
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Front desk staff was very friendly and willing to help. Breakfast was wonderful

    Stayed in August 2022

  • Reviewed: 5 September 2022

    9.0
    Very clean, nice hotel
    • Leisure trip
    • Solo traveller
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Parking was an issue. I got back rather late after a concert and there were NO parking spots left as several large pickups with trailers had taken up multiple parking spots. I ended up parking under the canopy by the front door as I didn't want to park on the street. I did notify the front desk to make them aware of the situation. The lady I spoke with was quite nice and understood my situation and thanked me for letting her know how I resolved my issue and assured me it wasn't a problem where I parked. The other draw back was THERE IS NO LATE NIGHT RESTAURANTS! After going to the concert I wanted something to eat, figured there'd be at least a McDonald's or something open at 11:30pm. Nope, not even a gas station or Kwik Shop open! Had to drive 20 min one way to find a QT that was open. So either eat BEFORE you go to an event or take food with you to have in your room!

    The Hotel was very nice, comfortable and clean!! Staff was friendly. Breakfast was good and they had a nice variety. But be sure your there before it ends as they shut it up ON the DOT!! If I'm ever in Olathe again, I will most likely stay here.

    Stayed in September 2022

  • Reviewed: 31 July 2022

    10
    it was nice but it could have been cleaner in the bathroom and pool walls had scummm
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    the restroom floors and bathroom tube was dirty stains on the floor!! was as clean

    the people were really nice

    Stayed in July 2022

  • Reviewed: 11 July 2022

    10
    We enjoyed our stay and will be back unless prices increase too much.
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Parking was tough. Several large trucks took up multiple spots and left no parking.

    Nice clean hotel.

    Stayed in July 2022

  • Reviewed: 4 June 2022

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nothing. Everything was great.

    Just a very nice clean facility

    Stayed in June 2022

  • Reviewed: 2 June 2022

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Nothing. Everything was great

    Just a nice clean hotel

    Stayed in May 2022

  • Reviewed: 24 May 2022

    10
    excelente
    • Leisure trip
    • Family with young children
    • Room with Two Double Beds and Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    everything from . the staff , cleanliness, food , is extremely good . definitely this hotel ill be my # 1 to stay every time i come to Olathe. ❤️

    Stayed in May 2022

  • Reviewed: 23 May 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Room with Two Double Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was too expensive

    Stayed in May 2022

  • Reviewed: 17 May 2022

    10
    I love it it was a great experience
    • Leisure trip
    • Family with young children
    • Room with Two Double Beds and Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Is too early finishing the time for breakfast

    I do not eat at hotel

    Stayed in May 2022

  • Reviewed: 3 May 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The shower safety bar is not in a practical location. It should be inside the tub. I am 79 years old and did not feel safe taking a shower.

    Stayed in May 2022

  • Reviewed: 9 April 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Room with Two Double Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Checked in after midnight and slept till 9:15 so missed out on breakfast. Should end breakfast at 10am

    Cleanliness and the extremely comfortable bed.

    Stayed in April 2022

  • Reviewed: 22 March 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the breakfast was very good and the breakfast attendant very charming and diligent with her work. she made sure we could find everything we wanted and kept the breakfast area very clean and orderly.

    Stayed in March 2022

  • Reviewed: 16 March 2022

    10
    perfect family get together!
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    nothing

    cleanliness, breakfast. pool and lobby area

    Stayed in March 2022

  • Reviewed: 21 February 2022

    8.0
    I pre-booked for the next weekend
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    T.v quite working and the toilet handle had to be held down until toilet completely flushed

    They dividing door between the bedroom and the entry/bath area.

    Stayed in February 2022

Showing 1 – 25

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