1350 North Fourth Street, San Jose, CA 95112, United States
#40 of 84 hotels in San Jose
Guests' ChoiceBased on 781 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
8.1
Facilities
8.1
Staff
8.6
Value for money
8.3
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 May 2024
Belarmino
PhilippinesNothing really.
They offer free breakfast and free shuttle to San Jose airport. If you park in their premises they close the gate at midnight.
Stayed in May 2024
Reviewed: 8 May 2024
Zoya
United StatesWe didn’t have refrigerator and microwave first day for some reason but they put them after we mention it. Bathtub or shower was leaking. We couldn’t figure out where it was leaked from.
Room was clean and quiet. Breakfast was good. Security cameras everywhere and gated parking.
Stayed in May 2024
Reviewed: 6 May 2024
Diane
United StatesI wanted to take a bath but the drain stopper wasn’t working properly to remain shut to hold bath water. I was surprised the front desk doesn’t have any complimentary incidental items to offer by request. I need some pain medication/ Tylenol or other. When I stayed at a hotel and needed dental floss , I was able to get some from the hotel.
The rooms were clean and comfortable. It had what you basically need.
Stayed in May 2024
Reviewed: 4 May 2024
Charles
United Statesbreakfast was pretty bare bones. a little disappointing.
Stayed in March 2024
Reviewed: 20 April 2024
Stock
United StatesThe bldg is old. Mis-matched furniture. Ancient drapes & old wallpaper. Corporate needs to update this location.
The staff was very nice. The room was clean.
Stayed in April 2024
Reviewed: 2 April 2024
Courtney
United Statesmy tv did not work until they had to replace the box the next day and my last night the toilet flooded at 3:00am!
I liked the modernization of the room the space and set-up! Also the securing of the property was tight! The location was decent. Great breakfast!!
Stayed in April 2024
Reviewed: 1 April 2024
Eddie
United StatesHousekeeping, every third day, hmm😬!
Average breakfast!
Stayed in March 2024
Reviewed: 25 March 2024
Mats
LuxembourgI would have liked the gym to open before 6 because I wake up at 5 for exercise. Now I had to run in the dark outside the hotel.
The room was clean and I liked that I was able to open the window for fresh air during the night. Quite comfortable bed also.
Stayed in March 2024
Reviewed: 11 March 2024
Pamela
United Statesno 24-hour shuttle service
Convenient to Norman Mineta Airport
Stayed in March 2024
Reviewed: 11 March 2024
Iurii
United Statesnoise
Stayed in March 2024
Reviewed: 5 March 2024
Chauser
United StatesSee previous question. I booked this hotel because it provided shuttle bus service to the airport. However the hours the shuttle operates does not support early morning flights (6:30am). I didn’t ask the right question when I called to verify service.
The breakfast does not accommodate none pork or beef eaters. The overall food selection was of low end quality. The hallway to my room on the third floor was dimly lit and not welcoming. The room was dusty but the bathroom was very clean.
Stayed in February 2024
Reviewed: 23 February 2024
Elizabeth
United StatesBreakfast coffee could be better
Breakfast was good
Stayed in February 2024
Reviewed: 16 February 2024
Russell
United StatesThere was a lot of noise from the room above us and it made it difficult to sleep through the night.
The staff was friendly and helpful. The breakfast was very good and the rooms were very nice and clean.
Stayed in February 2024
Reviewed: 13 February 2024
Sharad
United Arab EmiratesGreat value for money. Excellent room. Much larger than I expected. Breakfast was also much nicer than what u have come to expect from the hotels in the US. Very neat and clean. Carpet in the hotel was clean and not run down or dirty as i have noticed in some other properties in the past.
Stayed in February 2024
Reviewed: 11 February 2024
Muhammad
United Statesyou can hear when someone is walking in the room above you
good size and clean room
Stayed in February 2024
Reviewed: 29 January 2024
Brittany
United StatesThe room had an odd smell and was a bit run down. It was clean but just didn’t have that ‘deep cleaned’ feeling.
The breakfast was wonderful with a wide variety of options. The staff was friendly and attentive. The room also had a microwave and mini fridge.
Stayed in January 2024
Reviewed: 25 January 2024
Kevin
United StatesTV remote didn’t work, called front desk, they said to you the channel selector on the back of TV. This was very difficult and frustrating.
Comfortable room, good breakfast.
Stayed in January 2024
Reviewed: 11 January 2024
Adrian
United StatesArea is a little bit sketchy, especially at night. Not a lot going on in the area restaurant-wise, but there's a pretty good teppanyaki place a couple blocks away and some other serviceable options within a couple of blocks.
Spacious rooms, close to airport, decent breakfast. A couple blocks from the streetcar which can take you to places with more going on.
Stayed in December 2023
Reviewed: 10 January 2024
Luciano
FranceLocated near several transportation nodes (Airport, Tramway, BART station). Few but good ingredients/items for the breakfast.
Stayed in January 2024
Reviewed: 29 December 2023
Michael
United StatesThey did not let you check in not even 30 minutes early. We were in rush trying to make it to the 49ers game
Location
Stayed in December 2023
Reviewed: 22 December 2023
Huu
VietnamNothing
Security, room, breakfast, especially front desk staff, they’re helpful.
Stayed in December 2023
Reviewed: 12 December 2023
Susan
United StatesRoom was freezing cold when I checked in and parking is difficult.
Room was ready when I checked in.
Stayed in December 2023
Reviewed: 11 December 2023
Huu
VietnamNothing
Security was good, room was nice and front desk staffs were friendly. They did support us very well during two my stay periods. Thank you!
Stayed in December 2023
Reviewed: 30 November 2023
Shufen
Taiwanheater non function
Stayed in November 2023
Weilerswist, Germany
Brielle, Netherlands
Cancún, Mexico
Bozcaada, Turkey
Elko, USA
Perth, UK
Réau, France
Chiang Mai, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content