1290 Arsenal Street, Watertown, NY 13601, United States
#9 of 9 hotels in Watertown
Guests' ChoiceBased on 362 hotel reviews
8.7Cleanliness
9.1
Comfort
9.0
Location
9.2
Facilities
8.9
Staff
9.1
Value for money
8.5
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End of dialog contentReviewed: 18 September 2022
Rafael
United StatesNo beacon in their breakfast bar.☹️
Very clean, great location, and the free breakfast was awesome!! My Wife and I will definitely use Holiday Inn Express again, we love their King suite with jacuzzi hot tub.👍👍😊
Stayed in September 2022
Reviewed: 11 September 2022
Kimbery
United StatesNothing
Breakfast excellent and location near attractions
Stayed in September 2022
Reviewed: 29 August 2022
Jesse
United StatesThe hotel was clean staff was friendly. I have no complaints and wouldn't hesitate to stay Again.
Stayed in August 2022
Reviewed: 28 August 2022
Jennifer
United StatesHousekeeping, no fan in bathroom- got too steamy
Location,breakfast,beds, toiletries and Nora at front desk
Stayed in August 2022
Reviewed: 26 August 2022
Barbara
United StatesLove the room, breakfast and the staff. Location was good for us as we were visiting family in Chaumont.
Stayed in August 2022
Reviewed: 18 August 2022
Christine
United StatesLiked everything
Hotel room was big and clean !!
Stayed in August 2022
Reviewed: 8 August 2022
Kim
CanadaBreakfast was good.
Stayed in August 2022
Reviewed: 5 August 2022
Louann
United StatesAlways clean, staff always friendly and helpful. We stay twice a year on our way home (both times just overnight) and we've never had a problem.
Stayed in August 2022
Reviewed: 30 July 2022
Bob
CanadaNot very comfortable for sitting - only 1 chair, 2 had to sit on beds.
Excellent breakfast.
Stayed in July 2022
Reviewed: 29 July 2022
Earl
United StatesNo self serve laundry service and they would offer the hotel next door to do your laundry but they too didn’t have the service available.
Room was clean. Breakfast was good and offered for a decent amount of time. Location was perfect. Quiet stay.
Stayed in July 2022
Reviewed: 17 July 2022
Center
United StatesGood handicapped acessable bathroom
Stayed in July 2022
Reviewed: 15 July 2022
Margaret
United StatesRoom could use an update.
Breakfast was amazing. Staff worked constantly to create a great experience.
Stayed in July 2022
Reviewed: 13 July 2022
Imtiaz
United Stateseverything was good, no complaints
location. was good, room was clean, breakfast was wonderful and staff was superb!
Stayed in July 2022
Reviewed: 12 July 2022
Margaret
United StatesHotel could use an update. One bedside lamp had a short and didn't work.
Breakfast was great. The staff were constantly working to create a comfortable, welcoming experience.
Stayed in July 2022
Reviewed: 23 June 2022
Judy
United StatesThe window drapes had something smeared on the bottom on one side.
The breakfast had several choices. The beds were comfy and the bathroom was clean.
Stayed in June 2022
Reviewed: 20 June 2022
Barnard
CanadaBreakfast was good with nice selection. Location was excellent. Lots of room.
Stayed in June 2022
Reviewed: 15 June 2022
Thebunter
CanadaRooms could use an update, do not like bathtub with overhead shower…..prefer walk in shower.
Staff very friendly and helpful. Location good as just an overnight on a road trip to Vermont. Breakfast adequate.
Stayed in June 2022
Reviewed: 13 June 2022
Tony
CanadaThe breakfasts are amazing and lots to choose. Perfect location for shopping.
Stayed in May 2022
Reviewed: 23 May 2022
Patricia
United StatesThe mattress needs to be flipped over
Convenience to Interstate & Ft. Drum Room very comfortable Clean Breakfast included gluten-free items
Stayed in May 2022
Reviewed: 23 May 2022
Randijo
United StatesThe room was huge, bigger than I expected. The pool was perfect and kept the kids busy. The hot breakfast was delicious and even my picky child was able to find something. Staff were so friendly, prompt and kind. Everything everywhere was so clean. My son enjoyed his birthday staycation so much! We'll definitely be back in the future
Stayed in May 2022
Reviewed: 19 April 2022
Rebecca
CanadaLove the place. It was very clean. Thanks again!
Stayed in April 2022
Reviewed: 15 April 2022
Ginette
CanadaReservation for one night only before travelling. I need room property, near interstate and restaurants.
Stayed in April 2022
Reviewed: 14 April 2022
Janice
CanadaWas all great
Breakfast was great, and staff were great, room was clean, great please to stay for a shopping weekend with friends
Stayed in April 2022
Reviewed: 7 April 2022
C
BermudaJust wished you had washing facilities and my only issue was is AC made a loud noise but after a while we didn’t hear it.
Stayed in April 2022
Reviewed: 3 April 2022
Alice
CanadaNothing in particular- it was a little expensive, but i didn't mind.
Good location, it was quiet- sometimes hotels don’t have great sound proofing, quick check in, easy checkout.
Stayed in April 2022
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