77 Hegenberger Road, Oakland, CA 94621, United States
#12 of 50 hotels in Oakland
Guests' ChoiceBased on 374 hotel reviews
8.1Cleanliness
8.9
Comfort
8.9
Location
8.7
Facilities
8.7
Staff
8.7
Value for money
8.2
Free WiFi
8.8
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End of dialog contentReviewed: 20 May 2024
Natalia
United StatesThe service. The lady at the desk was not friendly. We asked for room service to clean and no one came. The guy in the front desk didn't know much. The lady during the morning shift never looked up our reservation and said would note our add ons. Drinks and snacks. When we left she took the card keys and said my card will be charged. Didn't look up any info. Didn't give me a receipt or anything. She said good bye. There was always only one person at the front desk.
The beds were amazing. The room was big. Bathroom was clean.
Stayed in May 2024
Reviewed: 7 April 2024
Lynn
United StatesI had to pay to park at the hotel. There was no breakfast buffet. The breakfast selections were limited.
The room was cleaned well. Comfortable bed. The breakfast staff was friendly and food was delicious.
Stayed in April 2024
Reviewed: 3 April 2024
Tomasz
PolandBreakfast vouchers for 2 on a 4 person booking single room
Baggage stored few hours more than check-out. USB ports in room
Stayed in April 2024
Reviewed: 23 February 2024
Melanie
United StatesThe shuttle service to and from the hotel was really great!
Stayed in February 2024
Reviewed: 5 February 2024
Patty
United StatesThere is a $10 charge to use the shuttle. The hotel is in a sketchy part of town so once you get to the hotel you don't want to go outside. The lighting in the lobby is harsh and bright.
The room was spacious and clean. Beds were comfortable. Staff was helpful. Great place to stay for a night when you have an early flight and want to be close to the airport.
Stayed in February 2024
Reviewed: 30 December 2023
Ying
CanadaThe concern of smashing car windows due to the location.
The room size, facilities, and cleanliness.
Stayed in December 2023
Reviewed: 20 December 2023
Maria
United StatesNo breakfast included
Staff friendly and property was clean Bed and pillows comfortable
Stayed in December 2023
Reviewed: 27 October 2023
Buffington
United StatesIT was a layover stay shuttle service on time staff was very helpful. Breakfast good .staff arranged for a late checkout. Got a great night sleep ready for rest of trip. Definitely recommend.
Stayed in September 2023
Reviewed: 6 September 2023
Lindsey
United StatesNo creamer
Stayed in September 2023
Reviewed: 24 August 2023
Lewis
United StatesSome noise in the night.8
Bed and conveniently next to airport.
Stayed in August 2023
Reviewed: 21 August 2023
Rolf
SwitzerlandWoke up constantly for 2 nights straight, because a motorbike gang was obviously lodged in this hotel, and they reved up their super-loud motorbikes basically the whole night. Hotel personnel did obviously not intervene
Room / beds / facilities
Stayed in July 2023
Reviewed: 2 August 2023
Darcie
United StatesThe valance on the window is metal and it rattles when the air comes on so that was annoying.
Check in staff very courteous. We had problem with guest above us, I complained and they took care of it right away.
Stayed in August 2023
Reviewed: 21 July 2023
Britta
Portugallocation
Comfortable bed, spacious room, good onsite restaurant, shuttle to airport, helpful staff, clean
Stayed in July 2023
Reviewed: 3 July 2023
Adam
United StatesOakland area has gone from bad to worse. If you must fly to or from Oakland, stay at a hotel like this one that is gated! Eat at the bar/grill to avoid vehicle break-ins or worse.
Great location for the airport and is gated off from the outside world.
Stayed in June 2023
Reviewed: 17 June 2023
Sanchez
United StatesThe breakfast food was really bland. We didn't bother to use our vouchers the next morning. When we first walked into our room, there was this stale smell. We got used to it, but it's not exactly pleasant.
Staff are nice and accommodating. Rooms were pretty clean and comfortable.
Stayed in June 2023
Reviewed: 9 June 2023
Angie
United StatesNa
Very clean and property well kept up, quiet, friendly professional staff, comfortable room!
Stayed in June 2023
Reviewed: 31 May 2023
Stephanie
United StatesI didn’t like that I had to pay for the shuttle to the airport. I didn’t know I had to do this until I arrived.
Clean and great location for an early flight out! Felt safe and staff was friendly.
Stayed in May 2023
Reviewed: 24 May 2023
Jenny
CanadaEveryone was so friendly! They let us use the dining area for our late dinner when we got back from the concert. Staff was very accommodating and helpful! Everything was clean. It’s just a shame that we didn’t have time to check out their pool! But I bet that was clean too.
Stayed in May 2023
Reviewed: 21 May 2023
Raymond
United StatesDaily fee to park in hotel parking lot.
Nice, clean, comfortable hotel. We had breakfast included with our room in their downstairs cafe. Entree prices were a little high though.
Stayed in May 2023
Reviewed: 20 May 2023
Robynne
United Statesnothing
We had a double king room. It was more spacious, clean, and nicely designed than other higher level brand name hotels that I’ve stayed in, which was a nice surprise. The beds and pillows were super comfy too. The shower, bathroom, and sink were impeccably clean. The room was nice and quiet; I couldn’t hear people passing by or in other rooms. We didn’t sightsee in SF and only went to an event at the Oakland Arena (need a car), so for that purpose this hotel was a great location. The hotel is near the airport as well. Check in and check out was quick and easy with courteous staff.
Stayed in May 2023
Reviewed: 3 May 2023
Joshua
United Statesairport noise. price is very high
clean and updated
Stayed in April 2023
Reviewed: 24 April 2023
Eddie
United Statesall good
clean, friendly staff, shuttle service to airport
Stayed in April 2023
Reviewed: 9 April 2023
Dananjaya
United StatesIncluded breakfast was very good which was given by the restaurant inside. Excellent room cleanliness. The gym included all the main exercise equipments and was clean.
Stayed in March 2023
Reviewed: 9 April 2023
Clint
United Statesno breajfast
Stayed in April 2023
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