40650 Village Drive, Big Bear Lake, 92315, United States
#59 of 138 hotels in Big Bear Lake
Guests' ChoiceBased on 549 hotel reviews
7.7Cleanliness
8.1
Comfort
8.2
Location
9.2
Facilities
7.7
Staff
8.0
Value for money
7.2
Free WiFi
7.8
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End of dialog contentReviewed: 6 April 2024
Ana
SurinamePoor breakfast available, restaurant closes too early
Very good location
Stayed in March 2024
Reviewed: 4 March 2024
Diaz
United StatesLocation and access to everything
Stayed in March 2024
Reviewed: 30 January 2024
Cheri
United StatesOn site restaurant not open
close to the village
Stayed in December 2023
Reviewed: 28 December 2023
Martha
United StatesThe fro y desk was under staff. We waited an hour to see the reception to request clean towels. They said they will bring in 30 minutes. Those 30 minutes turned into next day and still no clean towels. They never answered the phone line, even though they said they always do.
Stayed in December 2023
Reviewed: 25 December 2023
Fahad
United StatesLocation was geat
Stayed in December 2023
Reviewed: 18 December 2023
David
CanadaHard mattress. Dated bathroom. Adequate number of outlets but hard to find one that phone charger plug stayed in. Room was too warm even with thermostat turned off. Hallway was close to 80F.
Excellent location next to village. Large room with gas fireplace and comfortable chair and ottoman. Outdoor hot tub looked inviting (did not use).
Stayed in December 2023
Reviewed: 15 November 2023
Deborah
United StatesHad to go to another level to find ice machine other than that it is great.
Location. Large room. Clean.
Stayed in October 2023
Reviewed: 30 October 2023
Дмитрий
Russiathere was a cobweb in the room and it was cold in the room, it was impossible to increase the temperature
Stayed in October 2023
Reviewed: 20 October 2023
Steven
United StatesToilet seat moved we were on top floor tiny windows Had iron but no ironing board
Location to the village
Stayed in October 2023
Reviewed: 18 September 2023
Didier
United StatesThe people at reception don’t appear to be very committed to your stay
The location near the Village
Stayed in September 2023
Reviewed: 24 August 2023
Melvin
CanadaPrice
Location, quite
Stayed in August 2023
Reviewed: 10 August 2023
Christina
United StatesDidn’t have many snack items in snack bar area. It was almost empty
Love love love the staff that checked us in. They upgraded our room and it was gorgeous. The pool was fun and open late. Great location
Stayed in August 2023
Reviewed: 10 July 2023
Mendoza
United StatesThe AC did not work properly.
Location.
Stayed in July 2023
Reviewed: 5 July 2023
Tyler
United StatesDefinitely could have used some updating. Seemed like it Holiday Inn bought an independent hotel in the 90s/early 00s and just slapped their logo on it without making updates. Shower struggled to get hot and a bit finicky, arcade was beaten up and old, and lots of things were closed or out of order. Nonetheless, would stay here again for a slightly better price.
Staff was nice and the hotel had woodsy charm. Everything was clean. Location was awesome - short walk to restaurants, bars, and shops.
Stayed in July 2023
Reviewed: 26 June 2023
Pamela
United StatesAir Conditioning was being worked on. 87 degrees in our room Spent 14 hours before staff offered us a different room Contacted front desk three times and was dismissed by staff Very unhappy how we were treated
Stayed in June 2023
Reviewed: 26 June 2023
Ferdi
United StatesThe front desk woman at check-in was not very helpful and had no personality. I asked what the on-site breakfast is like as I was considering purchasing the $10 optional breakfast option as listed on the booking.com website. The front desk person did not offer any details and just responded, "It depends what you like." No details, no idea, no suggestions, nothing. She just said that we could purchase the $10 breakfast vouchers the following day. Then, the next day, a different front desk person says that the $10 breakfast vouchers did not exist and that we were given incorrect details from the front desk woman the day before. The front desk was less than desirable for customer service.
The location was great and close to the main blvd and various camps.
Stayed in June 2023
Reviewed: 24 April 2023
Loui
United Statesbreakfast
location
Stayed in April 2023
Reviewed: 11 April 2023
Aso
United StatesWe decided to not eat breakfast and used our payed breakfast coupons because they have only one waitress serving there and there is a long waiting time for lot of gusts . people usually go there for skiing and it starts early morning at 9 and they cannot wait for a long time for breakfast. I recommend do not buy and plan to have breakfast there.
Stayed in April 2023
Reviewed: 30 March 2023
Rocio
United Statesprices
cleanliness and location
Stayed in March 2023
Reviewed: 29 March 2023
Michele
United Statesthe bar and restaurant was closed when we went there.
The restaurant was closed so that was a bummer for us, when we paid for it. we did get the money back but we would of liked to hang out and have drinks at night bythe bar area
Stayed in March 2023
Reviewed: 11 March 2023
Marco
Mexicobreackfast very good, the personal make You feel good, and servicebla, the cook making the ommelets exclent.
Stayed in February 2023
Reviewed: 5 March 2023
Lucien
United Statesthe staff wasn’t as helpful with information.
clean and location
Stayed in February 2023
Reviewed: 2 February 2023
Andrew
Australianil
perfectly positioned, great ski facility.
Stayed in February 2023
Reviewed: 6 January 2023
Hamlet
United StatesNothing wrong went through my stay in hotel
Food, location, clean room
Stayed in January 2023
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