232 Broadway, Saratoga Springs, NY 12866, United States
#16 of 30 hotels in Saratoga Springs
Guests' ChoiceBased on 673 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
9.2
Facilities
8.1
Staff
8.8
Value for money
7.6
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End of dialog contentReviewed: 28 May 2024
Kallol
Bangladeshpool
overall good
Stayed in April 2024
Reviewed: 10 May 2024
Annette
United StatesNothing
Friendliness of the staff, above and beyond. Always a smile, helpful with directions and area functions as well as complementary shuttle
Stayed in May 2024
Reviewed: 29 April 2024
Darlene
United StatesIt was nice and staff was welcoming
Stayed in February 2024
Reviewed: 7 April 2024
Megan
United StatesBreakfast food was not our liking but dinner was delicious!
Incredibly friendly staff, clean rooms
Stayed in April 2024
Reviewed: 29 March 2024
Wende
United StatesAirconditioner is a bit noisy at night.
Room and bathroom are clean.
Stayed in March 2024
Reviewed: 29 February 2024
Cindy
United StatesCarpets need a good scrub or replaced, room had a fair share of dust on fixtures, coffee machine was extremely dirty. It took me at least 5 times through to get cleaned.
Location, value, staff
Stayed in February 2024
Reviewed: 27 October 2023
Charles
United KingdomNothing
Very well placed for a family wedding
Stayed in October 2023
Reviewed: 9 October 2023
Valerie
United StatesThe bathroom, what did you not go down in the drain in the tub and also the toilet I had to take several flushes forward to go down each time
Quietness of the hotel, and the people that were they were very very nice
Stayed in October 2023
Reviewed: 9 October 2023
Brian
United StatesGood location
Stayed in October 2023
Reviewed: 30 September 2023
Nicole
United StatesHousekeeping could have done a better job.
Great location within walking distance of town. Free shuttle to the track is perfect
Stayed in September 2023
Reviewed: 20 September 2023
Janet
United StatesThe breakfast was very expensive and not anything special. The price overall was higher than I would have liked.
Location was great, room was comfortable and staff was friendly and totally accommodating. The shuttle was a huge bonus.
Stayed in September 2023
Reviewed: 10 September 2023
Tina
United StatesBreakfast wasn’t included.
Location
Stayed in September 2023
Reviewed: 9 September 2023
Mary
United StatesVery expensive, room/bathroom was very small, cramped
Perfect location, convenience of shuttle, pool, restaurant
Stayed in September 2023
Reviewed: 8 September 2023
Harkins
United StatesA little dated. The park in the back had a fair amount of homeless people in it so that was unsettling with a young child and a dog.
Decent value for location and they allow pets.
Stayed in September 2023
Reviewed: 3 September 2023
Judith
United StatesOur room was not cleaned
Easy checkin, shuttle service
Stayed in August 2023
Reviewed: 1 September 2023
Bruno
United StatesThe service was very good Better than most
Stayed in August 2023
Reviewed: 29 August 2023
Gregory
United StatesThe staff are friendly but when I arrived to check in, the woman at the front desk couldn't find my reservation in the computer. I had pre-paid and I showed her all of my emails and confirmation codes but she was very dismissive and made no attempt to resolve the situation. She just looked at me like, oh well 🤷🏻♀️ It was VERY stressful as my husband is in a wheel chair and we specifically booked a handicapped accessible room. I had to call Booking.com so they could work it out. Turns out the hotel mixed up my first and last name 🙄. I feel like she could have done a LOT more to figure this out if she had simply checked my driver's license or looked through the list of guests for the day.
When we finally got into our room after almost being turned away by incompetent front desk staff, it was nice. Hallways and rooms smell very clean. There's an indoor and outdoor pool, gym and many onsite amenities including a restaurant , lounge bar and room service. The location is amazing which is why we booked. Broadway is lined with shops and restaurants. The race track is just around the corner. All within walking distance.
Stayed in August 2023
Reviewed: 24 August 2023
Janet
United StatesIt was kind of outdated and must have been added onto a few times. The layout was odd.
Great location for walking around the town of Saratoga Springs
Stayed in July 2023
Reviewed: 15 August 2023
Miriam
United StatesGood
Stayed in August 2023
Reviewed: 15 August 2023
Angelo
United StatesThe room had a musty odor.
The proximity to the places that I was interested in .
Stayed in August 2023
Reviewed: 10 August 2023
Ann
United StatesOlder facilities
Great breakfast. Lobby is nice
Stayed in August 2023
Reviewed: 8 August 2023
Brenda
United Statesnothing
everything
Stayed in August 2023
Reviewed: 5 August 2023
Stephen
United StatesNothing
Amenities inside and outdoor pool
Stayed in August 2023
Reviewed: 4 August 2023
Stacy
United StatesIt’s an older hotel, but well kept. Saturday night rates in town are expensive during racing season. Probably a lot for the room, but there were a lot of positives.
The hotel is within walking distance to Downtown Saratoga, the racetrack and it borders Congress Park. There is also a free shuttle that will take you to the track and around town. The pools were nice also indoor and outdoor.
Stayed in July 2023
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