My stay at this hotel was a mixed experience. Upon arrival at 1 am, the overnight staff's professionalism and warm welcome were commendable, setting a positive tone for my stay. However, my experience took a sharp turn when I encountered Jay at the front desk. His rude demeanor, accompanied by dismissive hand gestures and even going as far as calling me "crazy" behind the manager's back, greatly detracted from the otherwise welcoming atmosphere. As someone who had traveled from Canada to attend a funeral, I was already in a vulnerable state and did not anticipate such treatment. Nevertheless, the situation was salvaged by the prompt intervention of the lady manager, who handled the matter with grace and respect. Her professionalism and willingness to address the issue were commendable, ultimately mitigating the impact of Jay's behavior. In summary, while the initial impression of the hotel was positive thanks to the overnight staff's hospitality, the encounter with Jay was regrettable. However, the effective resolution by the manager reaffirmed my faith in the establishment's commitment to guest satisfaction

Stayed in May 2024

My stay at this hotel was a mixed experience. Upon arrival at 1 am, the overnight staff's professionalism and warm welcome were commendable, setting a positive tone for my stay. However, my experience took a sharp turn when I encountered Jay at the front desk. His rude demeanor, accompanied by dismissive hand gestures and even going as far as calling me "crazy" behind the manager's back, greatly detracted from the otherwise welcoming atmosphere. As someone who had traveled from Canada to attend a funeral, I was already in a vulnerable state and did not anticipate such treatment. Nevertheless, the situation was salvaged by the prompt intervention of the lady manager, who handled the matter with grace and respect. Her professionalism and willingness to address the issue were commendable, ultimately mitigating the impact of Jay's behavior. In summary, while the initial impression of the hotel was positive thanks to the overnight staff's hospitality, the encounter with Jay was regrettable. However, the effective resolution by the manager reaffirmed my faith in the establishment's commitment to guest satisfaction

Stayed in May 2024

There was a ridiculous amount of noise and laughter up til 130am in the Lobby and couldn’t get sleep but when I called the front desk they asked them to leave the area I would highly recommend a time to not conjugate in the main lobby with rooms right there and people trying to get sleep

The staff was absolutely amazing The facility was clean

Stayed in May 2024

Sauna didn't work

Good location

Stayed in October 2023

While sitting in the lobby I heard the front desk person tell a manager “Yes Junior is here”. Wow he came right in probably an hour ahead to make sure the dinning area could open at 6:00 am. I left something (Power Charger) in my room when I called I was told it was not found but when I insisted on looking in my room it was found in a drawer. I drove an hour to retrieve it. I think his name was Tramale, he did have my name phone number and room number on the item in the front drawer. But he did not inform the next front desk staff member it was there. So when I arrived he said it was not in the drawer I told him to look again. He found it!

Mr. Junior (the black young men). Wow!! He is the PERFECT employee for Holiday Inn. He does it all for the dinning area and the kitchen alone. I was in the lobby watching him work 30 minutes before the dinning area opened. He fixed the coffee in the lobby made sure menus were on the tables. Made sure tables were clean and chairs were straight. He greeted all with a smile he looked stressed but was WELL capable of handling the job. He is doing the job of four and probably under PAID!! If I needed an employee I would offer it to him, he is the perfect example of a OUTSTANDING employee. Junior took orders, brought water and coffee, and answered incoming calls, cooked to order meals arranging them neatly on our plates, and our carry out orders he made sure everything was verified in our bags. We made sure he received a nice tip to compensate his low wage. Mr. Junior you are the best!!

Stayed in July 2023

A bit pricey for the room, it was a bit outdated. It would've been nice to have a bigger couch in there.

Location, cleanliness, bed was comfortable.

Stayed in April 2023

The rooms our outdated; old carpets, etc. The pool is large with warm water; nothing fancy, but kids had fun.

Stayed in March 2023

everything was good

Stayed in June 2022

Anything

Everything

Stayed in August 2022

Never

For two nights my room was never clean

Stayed in July 2022

nothing

spotless

Stayed in June 2022

For the amount paid for my stay, I wasn't happy about having to pay $15 for breakfast. Some convenient free items would have been nice. Complimentary coffee only available at breakfast is poor for travelers. Business center was less than ideal. Printing did not match the preview screen, printed front and back despite option not being selected.

Room was nice, clean. Satellite tv was nice. Location was good and easy access for my commute.

Stayed in June 2022

elevator was making noise

location

Stayed in May 2022

There were two elevators, our first trip up to our room on the 4th floor, the front desk clerk had to come "reset" the elevator which also made us wait for 3 minutes before having to take said elevator up. Next time trying to go down it wouldn't work, had to take the stairs. Breakfast doesn't start until 7, which is late if you want to get something to eat before an early morning event like we had.

Location was nice, We were in town for a 5k that was at the high school not even a mile away. It was simple to get to. My friend had mentioned how the building itself looked nice when we parked. Breakfast was good on our second morning.

Stayed in May 2022

There was a very loud and rude man shouting and using profanity about 11. The desk clerk was very nice and said any time that happens to feel free to call them.

My long time friend was getting married in the hotel so it was convenient

Stayed in May 2022

The restaurant could be better and open longer. Also more options as to room service.

The staff was very helpful and kind.

Stayed in December 2021

The knob on the shower faucet was hard to turn off.

We liked the pool and hot tub and the beds were comfortable.

Stayed in January 2022

this place is old and TLC is much needed

breakfast was great

Stayed in November 2021

Having to pay for breakfast

Stayed in November 2021

Room was very nice

Was not informed of timing breakfast

Stayed in October 2021

Room was not in the best condition, tap.was falling off in bathroom, hole in the wall behind the door. Carpets were quite stained. Staff at front desk reponded quickly to the tap being very loose. Patti at desk was very helpful .

Location was good.

Stayed in October 2021

Breakfast was good, staff was wonderful

Stayed in September 2021

Nobody cleaned the room after the first night. It is a very noisy hotel. You could hear people talking thru the walls and out in the halls. Walls would shake when people closed their doors, even several doors away.

Location was great. Rooms and beds were wonderful.

Stayed in August 2021

Everything

Stayed in June 2021