The pool being rented out to non-guests for birthday parties. It just seemed overcrowded for the hotel guests. The big kids (over 8) liked to get a little rowdy in the younger kids splash area.

The hotel was clean. Check in was quick. The staff was friendly and helpful. The pool area was alot of fun for the kids. However, it did seem to get a little too full on the weekend, which isn't surprising. It just felt a little gross with so many kids around, again, not surprising as it is a kids Waterpark. My kids LOVED it, so that's all that matters! Alayna and Mary the lifeguards were very sweet and helpful!

Stayed in April 2024

Elevators kept stopping at every floor and squeaked with movement. Water pressure (was on 4th floor) was outrageous and could not use shower for kids because the water pressure would have hurt them. The faucet handle on the sink was broken off in the room. The pool area was cooler than appropriate and had pizza floating in the pool.

The staff were very friendly and helpful from booking, check-in until check-out. Enjoyed water park area.

Stayed in April 2024

Lifeguards said that someone puked in the pool so they shut the water park down early.

Nice location

Stayed in March 2024

It was a little confusing as to where it was located

Nice variety

Stayed in February 2024

Noise from adjacent rooms and from above.

Good breakfast for extra charge. Nice pool, but very noisy and busy.

Stayed in March 2024

Small towels for the pool and your not supposed to bring them to your room so we dripped all over the place

Comfortable beds, great water pressure in the shower, the water park was LOVED by our kids!

Stayed in February 2024

No real scramble eggs.

Needed more variety.

Stayed in January 2024

Very noise, it’s must have been a busy weekend, kids running around everywhere up and down the hallways, playing on the elevator. All hours of the night.

Good location, Big rooms and nice amenities.

Stayed in January 2024

Typically not one to write bad reviews. We were there for one night with a large group of friends staying in multiple rooms. We all checked in around 3 and immediately left. After taking 2 separate Ubers back to the hotel in the late evening, a single gentleman sitting behind a computer at the front desk berated us with questions while sitting in the lobby waiting for our food to be delivered. Without communicating with us he just yelled out “are you leaving now or are you staying here”. We said we were staying there and he began to say “while theres too many of you for one room”. He was correct there was 5 of us (2 married couples and one single) split between two rooms. We all gave him our room numbers and names the room should be under. However, he continued saying “nope” every-time my friend and her husband said their room number to the point that he told them they were lying about there room number. It got very uncomfortable as they knew they were saying the correct room but he just kept repeating “nope”. The man never asked for her first name and when we finally said her full name he goes “oh ok, it’s under the first name but not the same last name”. It was under her maiden name and not recently changed married last name. Despite us all saying the correct room numbers this was a 20 minute back and forth of him just repeating “nope” until we all finally got so frustrated and left. We had key cards to get in and yet he still berated us with questions. We got back late but we were not loud or being disrespectful at all prior to his engagement with us. The day staff was great but I have never felt so disrespected in a hotel as a paying customer as I did at that moment. He didn’t even ask us to come up to the desk he just kept yelling across the lobby. Very poor and judgmental customer service from this individual.

The hotel was clean, comfortable, and in a great location. The staff for check in was super helpful and respectful. The water park, although we didn’t get a chance to go looked clean and had easy access. Traveled with other friends staying in the hotel and they all said the rooms were clean and comfortable for the value spent.

Stayed in December 2023

It had a vibe! So cool and relaxing. Loooved it.

Stayed in November 2023

Great service

Stayed in September 2023

The hotel was not really near any other restaurants or activities. We did Uber to an event which was reasonable.

The pool/water park area looked nice but we did not use it during our stay. The rooms were clean comfortable. The restaurant attached to the hotel was very good, too!

Stayed in August 2023

The room was nice and spacious, comfy bed and sofa sleeper was decent. The pool or waterpark was smaller than I had hoped but was nice. Breakfast was good.

Stayed in September 2023

No continental breakfast! Could use some toiletries in your front lobby store…inexpensive toothbrushes, toothpaste, body lotion. My husband forgot his and had to leave to get one at 10 at night . Body wash in rooms instead of bars of soap.

Location & friendliness of staff! Kiara at your front desk went well beyond the call of duty! She is should be recognized for her kindness and willingness to help

Stayed in September 2023

I stepped on a nail sticking up between the carpet and flooring, jabbing into my heel.

Clean room, comfortable bed, nice bathroom.

Stayed in August 2023

The mini fridge did not work. It would not close so it didn’t keep everything cool.

The waterpark being right there.

Stayed in August 2023

Shower area small, door to bathroom blocked toilet area, needed to enter then close door to gain access to the toilet....small inconvenience but still a good experience nonetheless. Would recommend/would stay again.

Very busy schedule, front desk allowed for a late check out of an additional 2hrs. Food was great and the young kids enjoyed the Waterpark/pool. Great location as well.

Stayed in August 2023

Less noisy. Actually having a pull out couch like it stated in the room information. However we did not get a pull out couch and our son had to sleep in bed with us.

I enjoyed access to the Waterpark. I enjoyed free parking.

Stayed in July 2023

Pool was really small for older kids thought the area was bigger

Stayed in July 2023

Very good

Stayed in July 2023

Nothing. All good

For a standard boxy hotel this one is surprisingly pleasant with a proper bar and restaurant and great value breakfast. Friendly staff. Comfy room. Lots of USB charge points

Stayed in June 2023

They need to better monitor the pool area and quiet hours. The pool had quite a few unregistered guests which made it really crowded. Kids and teens were running around in the halls and super loud at midnight. No parents in sight.

The room was very nice.

Stayed in April 2023

it said the room had a kitchenette but it only had a microwave and small fridge. when I think kitchenette I think dishes, silverware etc

it was very nice

Stayed in January 2023

nothing

location and cleanliness. water park for kids was great as always. Newly renovated.

Stayed in October 2022