2751 New Brunswick Road, Memphis, TN 38133, United States
#30 of 188 hotels in Memphis
Guests' ChoiceBased on 1087 hotel reviews
8.5Cleanliness
8.8
Comfort
8.9
Location
9.0
Facilities
8.7
Staff
8.8
Value for money
8.4
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End of dialog contentReviewed: 2 June 2024
Betty
United StatesBreakfast bar was very lacking.
Great location, clean, and quiet
Stayed in May 2024
Reviewed: 28 May 2024
Xiomi
United StatesThe indoor pool was not as clean or maintained. Kids by themselves and no towels. Garbage left behind and water looked dirty with clumps of hair.
Rooms were comfy and clean. Staff at the front desk was nice and the food (breakfast) was pretty good.
Stayed in May 2024
Reviewed: 27 May 2024
Barbara
United StatesVery clean and updated. Great breakfast. Comfortable bed.
Stayed in May 2024
Reviewed: 24 May 2024
Silvia
United StatesRoom card kept not working
Location
Stayed in March 2024
Reviewed: 22 May 2024
Marylou
United StatesA bit dated
Friendly staff
Stayed in May 2024
Reviewed: 20 May 2024
Tiffany
United StatesLacking in some amenities. Breakfast was $12 per person. Bed was decent, but less than comfortable.
Great customer service! Clean rooms. Great location. Overall, good place to stay.
Stayed in May 2024
Reviewed: 20 May 2024
Larry
United StatesNothing.
Staff was great. Room was clean and well appointed.
Stayed in May 2024
Reviewed: 14 May 2024
Loren
AustraliaChef didn’t turn up for dinner service!
Rooms and hotel very clean, beds very comfy, breakfast excellent!
Stayed in May 2024
Reviewed: 11 May 2024
Lisa
United StatesA bit pricey for one night
Friendly staff, very clean , wonderful breakfast
Stayed in May 2024
Reviewed: 9 May 2024
Williams
United StatesPool was dirty
Pool
Stayed in May 2024
Reviewed: 30 April 2024
Judi
United StatesBaseball team of young guys filled the hotel and partied pretty loudly. Couldn’t sleep one night!
Very accommodating! Delicious breakfast!!!
Stayed in April 2024
Reviewed: 27 April 2024
Rayner
United StatesN/a
Love everything about the hotel staff friendly, breakfast was good location good area close to shopping and restaurants
Stayed in April 2024
Reviewed: 22 April 2024
Latarsha
United StatesMy tv didn’t work and there was no space for another room on my 1st night
I love the rooms and the space. However, my 1st night…was rough. My tv didn’t work and I had to wait for another room the next day.
Stayed in March 2024
Reviewed: 15 April 2024
Shayla
United StatesThe staff could have been more helpful when they observe a guest in need of assistance.
The breakfast was great!
Stayed in April 2024
Reviewed: 15 April 2024
Samuel
United StatesIdk how is the breakfast because I not eat
Stayed in April 2024
Reviewed: 11 April 2024
Love
United StatesThe outdoor seating was a bit unkempt and drab.
Pool, most comfortable beds ever, convenient parking. Toiletries were name brand.
Stayed in April 2024
Reviewed: 9 April 2024
Kim
United StatesThe pool area was covered in kids and trash that I cleaned up from what looks like a party then they broke the hot tub again
I loved how friendly the staff was the breakfast was amazing but only go lt to use the hot tub 2 times before some kids broke it again
Stayed in April 2024
Reviewed: 8 April 2024
Jimmie
United StatesIt smelled in some areas like smoke.
It was centrally located and near everything
Stayed in April 2024
Reviewed: 4 April 2024
Carmisha
United StatesN/a
Breakfast was the best breakfast I’ve ever had at any hotel
Stayed in March 2024
Reviewed: 3 April 2024
Cody
United StatesThe chlorine in the pool bleached my daughters swimsuit. We wish the hot tub would have been working.
The suite was huge and had a lot of privacy. The beds were very comfortable and the pool area was very spacious.
Stayed in March 2024
Reviewed: 1 April 2024
Lakeisha
United StatesThe hallways and elevators could have had more attention to cleanliness. I understand those being high traffic areas however most of the debris had been there throughout our stay.
Location was good for nearby places to eat.
Stayed in March 2024
Reviewed: 31 March 2024
Alisha
United StatesNothing everything was great
Very clean and friendly
Stayed in March 2024
Reviewed: 30 March 2024
Angela
United StatesThe pool chlorine level needs to be checked and regulated better. My child and husband had a pretty bad reaction. Especially their eyes. Pool is my child’s fav part typically but we couldn’t let him get back in.
Very friendly staff, nice location, clean comfy room
Stayed in March 2024
Reviewed: 27 March 2024
Monteith
United StatesThere was only one thing out of our 3 night stay that we really didn't like. If your not paying attention when you get to your room, the doors SLAM. Which during the day isn't a problem but at night if your neighbors in other rooms are coming and going it can be a bit annoying.
When we arrived the front desk was staff was super friendly and the check in process was so easy. The hotel itself looked clean and nice. When we got to our room was pleasantly surprised how clean and well lit the room was. Beds and pillows were comfortable. My 2 kids really enjoyed the pool. My kids are average swimmers and at the deepest point it was only 5ft in the middle 3ft on both ends so shallow enough they could play without huge concern. The location was fantastic most everything we wanted was within 5 minutes of the hotel which was super convenient. Parking was easy and was able to see my car from our window which made me feel better. I did not include breakfast when booking the room as my family and I aren't huge breakfast people. I should have known of all times they would want it would be then. Our first morning there we went to the gift shop to see if there was something they would want and they just had average options so I spoke with the front desk lady about the buffet and she was so helpful. Breakfast consisted of eggs, bacon, sausage, potatoes and French toast. As well as cereals muffins and yogurt. We were pleasantly surprised by the options. Overall it was a fantastic stay and we would recommend anyone visiting with or without children to stay here.
Stayed in March 2024
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