One of the beds sink in. It caused a back ache. It’s missing wooden pieces at the bottom. The staff was not very friendly and very rude. The only nice person was the cleaning lady.

Cool theme for the kids.

Stayed in March 2024

We wanted to go as a family, I had gotten very sick with Covid and was not able to go. I requested another date so that I wouldn’t miss out on this very special occasion they said no and although I didn’t want my money back I would have wanted to go to experience not only this room, but my sons little face when he saw this place. I pleaded and asked and the answer was No every single time. Such a shame they couldn’t even make it work for us. So Disappointing.

The inside of the apartment was very nice and it looked like the picture

Stayed in January 2024

I loved the Super Mario theme!! The location was close to Hollywood tour attractions. The shower pressure was strong and it felt like I was getting a massage.

Stayed in January 2024

the hot water didn't last for long with our family of 4. may not be their fault but it did take away from the experience. also, the bathtub may need some unclogging because it did take a bit for the water to completely drain. other than that i'm sure we'll book this place again.

Everything was surprisingly good and clean. Easy check in and out. Just a few mins from universal studios. No sign of any bug anywhere, it was very welcoming. pretty much everything was perfect and probably is one of the best places i've stayed at.

Stayed in January 2024

Hot Water issue, nothing cleaned from 3days, Curtains were very loose Restroom towel hanger is very loose and easily came off Security person was very rude And i paid for complete apartment why did you said , don’t use anything from kitchen ?

Hot Water issue, nothing cleaned from 3days, Curtains were very loose Restroom towel hanger is very loose and easily came off Security person was very rude And i paid for complete apartment why did you said , don’t use anything from kitchen ?

Stayed in May 2024

The oven didn’t work. The gas cook top didn’t work. (Agent was contacted about this but messages were ignored). The heater didn’t work. The bed was incredibly uncomfortable. The mattress basically sat on the floor. We arrived at checks in time with no information on how to get in to the building or what apartment number we were in. I contacted both numbers I was provided by the owners. Neither worked! After just on one hour of waiting out the front of the accommodation (I was actually incredibly surprised we had been given the right address!). I was convinced we had been scammed as no communication was forthcoming so I had started looking for now accommodation. (Booking.com was just a useless with no phone numbers to contact or talk to anyone. And the direct messages were robots!). We eventually received a video of the procedure to find the key lock box and how to get in to the premises. Finally. With two small children out the front of a building in a neighbourhood we knew nothing about with alll our luggage, waiting for information to actually get in to the accommodation was not fun at all! For this reason I wouldn’t really recommend staying here. The whole reason we chose to stay in an apartment was to be able to cook for our family. But with no oven or cook top that was a bit hard. Very disappointing.

Mario and Luigi decor! The cleanliness. Location to the Metro. (During the day only. As night time in that area was a little rough).

Stayed in April 2024

We received a message from the host 24 hours before the arrival time with important information that we cannot invite guests to the apartment (it was too late as we already invited the extended family to spend some time together). The details on how to access the keys and parking were sent only after contacting the Booking Customer Service after 3 pm on the arrival day, not in advance. The instructions were in very broken English, and it took us a while to figure out that "stay away from the apartment's kitchen drawers" means "the garage gate remote is on the kitchen countertop". The videos to help with key and parking instructions were recorded at night and had bad quality and visibility: I found it kind of suspicious.... The apartment had leaks, and both the bathroom and bedroom had mold and mildew on the baseboards. All the taps, towels and toilet paper holders were shaky and falling apart. There were only 3 forks and 3 spoons for the family of 4. No trace of salt, tea, and coffee - very unusual for an apartment with an equipped kitchen.

The beds were comfortable, the location was good and the parking was very convenient.

Stayed in February 2024

Bathtubs clogs a lot, found roaches in the bathroom, not easy to check in, host gave us wrong code for the locker, and we had to wait a lot. Beds do not fit two adultos, and mattress won’t hold two adults. Host instructed us, while checking in, not to use the kitchen (which was one of the reasons to book in first place). WiFi instructions weren’t there, and host stopped answering, we had to involve booking to get help. We left a Day early, to check in a hotel and have more comfort.

Theming and location are the pros for the accommodation

Stayed in January 2024

The beds are not very comfortable and the bathroom is very small. There is no kettle in the kitchen.

Nothing

Stayed in December 2023

a little dirty 'maintenance details.. few cooking items

Nice ‘ good ubication

Stayed in December 2023

As already commented, a simple adjustment on the bed's frame or a foundation would improve the mattress fixation and comfort, but it's just a minor issue. We handled it easily with some pillows.

We had a great stay and it felt like we owned an apartment in Hollywood! It's even better if you rent a car, which can be parked there and allows you to move around freely and enjoy the city. The check-in and -out were uncomplicated, the host was very accessible and helpful and the apartment is cozy, organized, fully furnished and roomy. We'll definitely return a next time. Thank you!

Stayed in November 2023

Bed is too sloppy and low. The contact is a Mexico Phone number instead of US one

Cleanliness, Value for Money

Stayed in November 2023

The apartment is so cute with all the decoration! Super detailed! They have a great assistance and support if you need. Everything is brand new. It feels like home!

Stayed in November 2023

We couldn’t sleep on beds because of the bed frame. We kept falling in.

Very clean, super cute, helpful staff.

Stayed in November 2023

It’s a very nice place to stay. The idea about Mario Bros environment is very cute. The place was very clean, comfortable and very close to Hollywood area.

Stayed in October 2023

No complaints.

Location was good.

Stayed in October 2023

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in October 2023