The breakfast options are very high-carb, low-nutrition. If you’re vegan, the choice is apples, oranges or bananas, or cereal/oatmeal and toast. Would be nice to see some vegetables, beans, tofu, or even vegan egg or meat substitutes. And oat or soy milk would be appreciated for the cereal. Generally everything was clean and neat, but the upholstery on the breakfast seating benches is stained and needs replacing. As well, there were some awful stains on the mattress of the sofa bed in the room. Also felt the air quality was poor. The room, which said it was non-smoking, had an acrid quality that seemed as if it may have formerly housed smokers. My stay was 9 days and I was sneezing and congested the whole time. Wished I could have opened a window.

The staff was fantastic! So friendly and accommodating, from the front desk to the breakfast crew to maintenance & housekeeping. This was the definite highlight of my stay. They all deserve raises! It was great to have breakfast included, because the location isn’t in a walkable neighbourhood, and the nearby restaurants are dinner-oriented. Loved the availability of coffee, tea, hot chocolate and infused water at all times. The evening cookie was also a favourite! And I was visiting just before the April 2024 eclipse and thought it was so lovely the lobby was decorated and there were activities and treats supplied for kids. That was a wonderful, warm touch. The neighbourhood is pretty suburban, across from the mall and big-box stores, but is great if the mall is your destination, or you need to be near the airport. The airport shuttle service is a definite plus, too! I didn’t use the pool or gym or laundry, but they looked well-maintained and are nice features to have available. As well, having a decent fridge, microwave and dishwasher, plus dishes and a toaster in the room are excellent features for longer family stays. Generally appreciated the many little extra touches and friendly faces that helped one feel at home.

Stayed in April 2024

Close proximity to shopping and restaurants.

Stayed in March 2024

The breakfast needs overhauling it is very ordinary. I asked for a room not on the ground floor and I ended up with one. Some of the staff was not knowledgeable with me making my payment and it locked my card off

The location and some of the staff

Stayed in January 2024

The location lobby. It was very hard to find the main entrance since it didn't have a main entrance rather than 2 side entrance.

The staff was beyond nice. They made sure that we had everything we needed

Stayed in December 2023

Thought it was a bit over priced for the level of hotel it was. No restaurant on site and quite basic.

Good location, clean, very helpful staff, room had a kitchen….had all the amenities we needed.

Stayed in November 2023

The pillows are terrible! No king bed should have three pillows and pillows that go flat when you lay on them.

The property was close to shopping, restaurants, and downtown activities were not far.

Stayed in November 2023

All of the bottles in the bathroom were empty. No shampoo ,conditioner soap etc. Luckily we brought our own. Toilet was noisy when refilling. The room had a strange smell, either silicone or paint?

The location is great. Across the street from Walden galleria. Lots of restaurants in the area. The breakfast is also great, hot food instead of just cereal and toast. Tea and coffee and cookies available in the lobby. Beds are comfortable. Late check out time.

Stayed in November 2023

I thought that the breakfast lacked variety. Boiled eggs were cold.

Stayed in October 2023

The room wasn't ready at 3pm. Also, the room smelled and a dirty wash cloth was left in the shower. The color paint used for the walls was hideous.

I liked that it was near a shopping center.

Stayed in October 2023

The breakfast didn't have a ton of options. My room hadn't been vacuumed, there was empty cans under the bed and garbage under the TV.

The rooms were a great size and the beds were so comfortable.

Stayed in October 2023

Do not like hotel breakfasts, food always cold. Room HVAC never shut off, and Refrigerator buzzed loudly, kept us awake.

New mattress

Stayed in September 2023

Clean room and they allowed pets

Stayed in July 2023

Nothing

Clean Friendly staff Great location

Stayed in July 2023

When I checked in, the person that checked me in just slid my key cards across the desk to me. She didn't say anything. Later I heard another person checking in a family. She was explaining the amenities of the hotel and offering them snacks and water. The person that checked me in needs some more training.

The hotel was very clean.

Stayed in July 2023

I can’t think of anything I didn’t like.

location! Room very clean. Staff always smiling and polite. Helpful.

Stayed in July 2023

Missing Hot Tub

Stayed in July 2023

Breakfast station very not organised by people

Pool, breakfast, stuff very nice and helpful, room is huge and gorgeous

Stayed in June 2023

I was charged multiple times on my credit card and the payment is not released regardless I told the staff to fix the issue

Location was nice and the room was spacious

Stayed in July 2023

One of the sheets was torn at the edge. There were stains inside of the lamp shades, on the padded office chair, and on the wall. The comforter has a stain on it also. There were hairs on the bathroom floor upon arrival.

I liked the room size and the amount of counter space. The breakfast was also nice with the variety of food.

Stayed in June 2023

My 76 year old dad fell on the floor waiting for the elevator. It had just been washed however the cleaning substance seemed to have a slippery coating, and first step on the ceramic, he fell. Luckily a member of the cleaning crew was there along with another tenant and they immediately tended to him. Staff filled out a report following the fall.

Close proximity to shops, restaurants, highway. Quiet facility and friendly staff.

Stayed in June 2023

slight cigarette smell from next door room. we were in an adjoining room, but didn't use it.

location

Stayed in May 2023

No stovetop and hallways smelled like weed.

Clean and location was great

Stayed in May 2023

Better breakfast choices and wish it had hot tub.

Clean and friendly

Stayed in May 2023

Our bedding was dirty, pool was dirt

The breakfast, the staff, the location

Stayed in April 2023