The air conditioner system could not be turned off. It was very noisy and annoying. This was the main issue of our stay. The bed is queen size only - it is small for two. However, it is in the description ) I would expect not only a microwave for suits but a kitchen. However, I should read the description better )

The room size was fine but to take into account that we took the largest room as planned for a long stay. The hotel staff is very friendly and helpful. The location is fine with a car - any city point is accessible in 15-20 minutes (but no way to stay there without a car). The road system of Cleveland works very well.

Stayed in April 2024

Communication was difficult at times.

Breakfast was adequate. We were here several days before we found out there was pre-made oatmeal, it would be nice to have had a sign. Many seniors travel sugar free syrup would items would be nice.

Stayed in October 2023

Basic decor

Convenient for a road trip

Stayed in August 2023

The water in the shower was either scalding (really) or cold. We called about it and we think they did something to the controls because we could then get a tepid temp. The tv had a really poor selection of channels and had no way to get streaming channels.

The layout of the room was great. We also like the sink being in the bathroom and not out by itself. The rolling table was useful also.

Stayed in August 2023

can be cleaner, front desk staff can be courteous and inclusive to everyone

breakfast

Stayed in May 2023

Reservation was made thru booking. Com the hotel had NO record of this I Paid booking. Com $!50.00 for this room When I got to the hotel IPaid $180 Again Trying to get refund from booking. Com

Stayed in April 2023

pool was closed, one washer broken and washers were change operated

pet friendly and washer dryer plus breakfast amenities

Stayed in February 2023

150 holding costs

Location

Stayed in February 2023

The pool area was completely COLD! The temperature in the pool room was low (no heat) so we couldn’t enjoy the pool it was ICE cold… And why is it taking so long for my Hold on my card to refund me because the room was $210 online and when I arrived on site my card was charged $360+ dollars..

It was so comfortable.

Stayed in January 2023

There is no wifi in the room, and the front desk staff patiently tried to assist but tried many times to no avail. It would be easier for motorists if there were signs before the W Creek Rd turn left into the hotel.

The hotel's location is moderate, the staff is friendly, and the rooms are clean and comfortable. Breakfast was good.

Stayed in December 2022

Our bathroom smelled of urine horribly bad and the garbage can under the sink was filthy, coffee was still in the coffee pot and our kitchenette counter had visible coffee stains and our shower had hair in it. Not sure the place was cleaned properly or at all. I went downstairs and got lysol wipes to clean areas of our room. However, the bathroom smell was the worst.

Location, outside seating areas with firepit, very quiet, kitchenettes and even though we never used it, the pool and exercise center looked very nice.

Stayed in September 2022

Cleaning the room every 3 days The price expensive

Clean and quiet

Stayed in July 2022

The pillowcases were not clean, one had a burn hole on it and the other side of it had some weird streaks on it. Also, the breakfast was not good.

The staff was very friendly

Stayed in July 2022

The location of this hotel was easy to access. The lobby is nice and clean and I liked that they had some snacks for purchase. The pool is currently closed but the gym is open 24 hours. Our room was clean and much larger than expected. The breakfast in the morning was great!

Stayed in June 2022

room was nice

room was nice

Stayed in June 2022

There was no breakfast meat on the buffet.

The outdoor patio areas and grills. The height and sturdiness of the toilets. The foyer/dining area. The recycling bin in our room.

Stayed in May 2022

Didn't like the 150.00 deposit that i didn't know about until check in. I have never had to pay that large of a deposit before.

Room and staff were great.

Stayed in April 2022

The night staff seemed a bit overworked and frustrated. We asked for a second floor or higher but was told they didn't have the staff to clean them so we'd be on the first floor in a double bed (paid for queen).

Breakfast was good. Facility was clean.

Stayed in October 2021

No blanket for the pull out bed. Only had towels for 2 guests even though we registered 3. We arrived late so did not call down to make requests

Modern and clean

Stayed in August 2021

nothing

Breakfast options were good. Bed was okay. Staff was excellent.

Stayed in August 2021

Miriam made my stay comfortable again for my second time coming back and I really appreciate her for all that she does ❤️💃🏽

Stayed in June 2021

The bathroom was quite small. The indoor pool was closed due to COVID-19 at a time when other hotels have opened up. No restaurants within comfortable (safe side-way and pedestrian crossing) walking distance. But Grubhub orders were delivered in good time. At least the kids didn’t loose patience with the delivery!

Great design and decor. A beautiful hotel with a modern look and feel. Pleasant ambiance all around. Spacious suite with well-equipped kitchen. They even had a toaster that delighted the kids! Also loved the way the cookery was arranged; practical and appealing. The free Wi-Fi was excellent. Lots of breakfast options. Cable TV channel options. Clean rooms and common areas. Gym on site. Laundry on site. Indoor pool (but closed due to COVID-19). Good access to highways. Free parking; lots of it. Walking distance to Cleveland Clinic (for those who may be staying in the area because of the Clinic).

Stayed in June 2021

Everything was perfect.

The room was spacious, modern and very clean with everything you could need. The kitchen had all the basics to make a simple meal or prep some lunch. The Wifi worked well. The hotel is set back off the main road so was very quiet. The breakfast was more than adequate and good value. The staff members were professional and friendly. A great stay.

Stayed in April 2024

I can't really think of anything negative to say about this hotel. The only thing I can think of is that I prefer bar-type shower soap than the shower gel they supplied. That's about it.

This is simply a great hotel for business or pleasure trips. I have used this particular hotel twice. The property is very clean and modern. My suite had a full-size microwave and dishwasher. The refrigerator had ample space. The bed was comfortable, and the room was spacious. The breakfast area was nice and had a ample selection of both hot and cold breakfast foods. Even though I didn't use them, the fitness area and pool looked nice as well. I would highly recommend this place to anyone!

Stayed in April 2024