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Reviews of Home2 Suites By Hilton Conway 3 stars

820 Bill Dean Drive , Conway, AR 72032, United States

#4 of 19 hotels in Conway

Guests' Choice

Review score

Based on 123 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.6

  • Location

    9.1

  • Facilities

    8.8

  • Staff

    8.7

  • Value for money

    8.1

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 11 April 2024

    7.0
    The staff was very friendly and excellent! I love Hilton hotels. They are always clean and up to standards!
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The ice machines were broke on the second and third floors and the couch in our room needed cleaned, and there was a used toothpick on the floor when we went inside in our room

    Conveniently located, very nicely decorated, love the color scheme and style.

    Stayed in April 2024

  • Reviewed: 19 February 2024

    8.0
    Good
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Black pubic hairs on back of bathroom doors. Melted candy under night stand on carpet. Sequin in floor near bed. Lots dust on lights in room.

    Location

    Stayed in February 2024

  • Reviewed: 4 October 2023

    8.0
    Very good
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed was not firm. Mold in shower.

    Modern quiet room. Hotel close to shopping and restaurants.

    Stayed in September 2023

  • Reviewed: 1 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Uncomfortable bed,small marshmallow pillows, and only 3.

    Nice facilities, great breakfast. Friendly and helpful staff.

    Stayed in September 2023

  • Reviewed: 11 August 2023

    7.0
    Probably won’t stay again but did love the breakfast!!!
    • Business trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I did not like the fact that we had to pay $75 for our pet that’s a ridiculous amount especially when we weee told it was for a cleaning fee… the rooms were not that clean to begin with

    The property was nice

    Stayed in July 2023

  • Reviewed: 12 July 2023

    8.0
    One night stay for traveling from one location to another
    • Leisure trip
    • Solo traveller
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location with ease to highway connections

    Stayed in July 2023

  • Reviewed: 12 May 2023

    8.0
    It was close to the University of the reasons we stayed there
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The hotel needs updating a lot! The light on the microwave do not work.Hard to see to cook. The bedding was weird. It had a bed skit as a sheet! The lady that checked us in asked if we ever stayed there before and I said yes, she said, never mind I don’t have to tell you about the breakfast or any other things at the hotel. It been a while since we stayed. Don’t think we will be staying there again. It wasn’t like it used to be.

    Stayed in May 2023

  • Reviewed: 18 February 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    no parking at front of hotel where the elevators were

    it was very clean

    Stayed in February 2023

  • Reviewed: 12 February 2023

    7.0
    The location was easy to find, close to food, and shopping.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    halls were freezing light coming in window at sides

    updated… bed was comfortable, roomy, quiet pleasant staff

    Stayed in February 2023

  • Reviewed: 15 May 2022

    7.0
    comfortable but would choose Hilton Gardens 50ft from property
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I did not appreciate how the Friday night overnight front desk treated customers. She was rude and back talked customers. The price was 100 dollars more than other Hilton hotels and front desk said Saturday that our checkout was at 1030 and would charge every 30 minutes thereafter. We negotiated a new checkout but we already packed up the room. Breakfast was cereal and microwave able food but did have a waffle maker.

    clean as shown from the photos. very spacious room.

    Stayed in May 2022

  • Reviewed: 18 April 2022

    9.0
    Superb
    • Solo traveller
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast boring

    Staff was wonderful, room was spacious, bed comfortable

    Stayed in April 2022

  • Reviewed: 19 December 2021

    7.0
    Please tell folks in advance of ALL fees and charges before stay!
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    When I called to confirm and make sure our rooms were close together, as I was meeting my Daughter and her family for Christmas. I was told that she would give us a corner room for more privacy and tolerance for the noise with the little ones. I got charged a meeting room fee and we were asked to quienten down twice. It was 11 am.

    Food was good, no meat of any kind. Could add scrambled eggs and bacon or sausage.

    Stayed in December 2021

  • Reviewed: 21 November 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was as I expected- there was nothing I didn’t like

    Breakfast was very nice; the waffles were amazing!

    Stayed in November 2021

  • Reviewed: 26 August 2021

    9.0
    Great
    • Leisure trip
    • Couple
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 8 nights
    • Submitted via mobile

    Did not eat any

    Stayed in August 2021

  • Reviewed: 30 July 2021

    9.0
    Superb
    • Family with young children
    • Queen Studio with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Black-out curtain was broken and taken down. Hard to sleep due to too much light.

    Large room and great location.

    Stayed in July 2021

  • Reviewed: 11 July 2021

    8.0
    Excellent place to stay for going on vacation!
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 9 nights
    • Submitted via mobile

    The dishwasher didn’t work and smelled.

    The room was excellent because it had silverware and plate mugs etc., fridge and freezer. The hallway had a clean smell.

    Stayed in July 2021

  • Reviewed: 4 June 2021

    9.0
    Superb
    • People with friends
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    All good!

    Very clean and great location. Restaurants and coffee shop close by.

    Stayed in May 2021

  • Reviewed: 18 March 2024

    10
    We had a blast!
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool wasn’t warm even though it was indoors.

    Everything was great! Our kids loved it. We were cozy! We felt safe. We enjoyed our stay.

    Stayed in March 2024

  • Reviewed: 22 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was all microwaveed

    Everything

    Stayed in February 2024

  • Reviewed: 22 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The host were so friendly and helpful. They made our stay so enjoyable and comfortable. The room was spacious, clean and well-maintained. The beds were very comfortable and the amenities were great. The location was perfect - close to town centre and attractions. We had a great stay and would definitely stay here again.

    Stayed in January 2024

  • Reviewed: 25 December 2023

    2.0
    Keep driving or stay at one of the many other properties around there.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The king room had standard size pillows so we had to get extra pillows. The bed had what looked like queen sized sheets on it and they kept pulling off. The “blanket” I think was a mattress topper under the bedspread. On top of that although they said they were pet friendly, they slapped us with a $65 pet fee when we arrived. Nowhere on the booking site was this mentioned. Night staff was rude about it when I pushed back and continued to be rude in exchanges the next day

    Lobby is clean although upholstery on furniture in the breakfast area is torn and worn to shreds. Needs an upgrade. Breakfast was nice

    Stayed in December 2023

  • Reviewed: 20 December 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in December 2023

  • Reviewed: 21 November 2023

    6.0
    Disappointed
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Doors from parking lot were not working so we had to walk around the building in the rain to enter. Night clerk was too busy talking on her phone to talk when we registered. Luggage cart had a flat tire making it very difficult to use.

    Location was good.

    Stayed in November 2023

  • Reviewed: 30 October 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom sliding door was very hard to close. We saw a roach running around in the room. Booking.com/Priceline was not able resolved my payment and I spent a lot of time on the phone with customer service.

    I like the size of the room.

    Stayed in October 2023

Showing 1 – 25

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