Reviews of Home2 Suites By Hilton Jacksonville Airport 3 stars
13475 Ranch Road, Jacksonville, FL 32218, United States
#168 of 168 hotels in Jacksonville
Guests' ChoiceReview score
Based on 445 hotel reviews
8.3Score breakdown
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Cleanliness
8.7
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Comfort
8.7
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Location
9.0
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Facilities
8.6
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Staff
8.6
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Value for money
8.3
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Free WiFi
8.9
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Reviewed: 5 May 2024
Moss
United States2 reviews10“I was pleased”- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
NA
The whole family was surprised how nice it was and the breakfast
Stayed in April 2024
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Reviewed: 30 April 2024
Ann
United States5 reviews10“Great Place To Stay”- • Leisure trip
- • Family with young children
- • King Studio Suite - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nothing
Great location. Clean, comfortable and great fire pit to seat by outside
Stayed in March 2024
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Reviewed: 25 April 2024
Tiara
United States3 reviews1 helpful vote10“The room was spacious and clean. Staff was really nice. I’d stay again!”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Mobility Access/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The water residue and rust on the shower heads and assemble equipment in the bathroom.
The staff were really nice and welcoming. I needed a modification and they had no problem helping me out. The room was really spacious and clean.
Stayed in April 2024
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Reviewed: 23 April 2024
Arielle
United States4 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
It's a clean hotel, good customer service. I like the gym and breakfast offered.
Stayed in March 2024
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Reviewed: 22 April 2024
Robert
United States2 reviews10Exceptional- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
N/a
It was clean the shower was amazing the staff was friendly
Stayed in April 2024
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Reviewed: 14 April 2024
Holly
United States1 review10“The beginning was a rocky start but it turned out to be a pleasant stay.”- • Leisure trip
- • Group
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
We waited almost an hour for our shuttle. I called the hotel a few times because nobody came as we watched all other hotel shuttles come and go.
It was a great location for us to get a Lyft to the cruise port.
Stayed in March 2024
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Reviewed: 30 March 2024
Kristie
United States2 reviews1 helpful vote1.0Very poor- • Leisure trip
- • Couple
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
I was charged twice for the room and while I contacted both the hotel and booking to be refunded, I received no response!
Stayed in March 2024
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Reviewed: 29 March 2024
Sheila
United States1 review3.0“Truly investigate this property, prior to booking!”- • Leisure trip
- • Couple
- • King Studio Suite - Hearing Access/Non-Smoking
- • Stayed 1 night
When I booked this room. It was after a long review of other properties. We had about 5 hours before having to be at a destination and the outside pictures of the fireplace, lounge chairs and sofas looked to inviting. I just jumped and booked the room. unfortunately, it rained that day, and the outside area was completely soaked. No problem can't control the weather. decided to venture to our room for a nice hot shower and a cup of tea. Not good, NO warm or hot water for showers. The new kitchenette wasn't working. Microwave not operating. UGH, very disappointing. It was late when we came back from dinner and after flying from Philadelphia to Florida, I decided to wait till morning to mention this to the front desk. I truly NEVER complain, but this was a bit upsetting and not such a great way to start our vacation. I did eventually mention all our issues (Very nicely) to the front desk, first thing in the morning. Hot Water: The only response was, oh, your room was on the other side of the building, and it takes the hot water many minutes to reach your room. I thought; very odd, considering I left the shower running while I was getting undressed. To return to a freezing cold running water. Microwave: We were told the circuit breaker must have been turned off. I asked where the board was located. She had NO IDEA. No apologizing just, have a nice cruise was mentioned.
comfy seating/waiting area with tables and chairs with a fireplace.
Stayed in March 2024
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Reviewed: 25 March 2024
Regenaldo
United States6 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Excellent
Stayed in March 2024
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Reviewed: 18 March 2024
Lawinza
United States4 reviews10“Awesome stay, nothing to complain about.”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
.
The breakfast, location and the fact that I our room was on the first floor made our trip even more awesome.
Stayed in December 2023
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Reviewed: 11 March 2024
Amelia
United States1 review10“Amazing 10/10”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
We did have a mix up with payment but it was resolved and staff was very helpful and very cheerful
Everyone and everything was so nice and family oriented! Checked us in early and the rooms were very clean! Breakfast was amazing and had lots of different options for different diets!
Stayed in March 2024
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Reviewed: 9 March 2024
Kevin
United States137 reviews8 helpful votes10Exceptional- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Breakfast was fine. The breakfast staff was friendly and welcoming.
Stayed in March 2024
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Reviewed: 22 February 2024
Kayla
United States3 reviews10“Will definitely use them again for future visits! This will be my go to!”- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Honestly I really have nothing bad to say about the hotel! They were really accommodating and friendly and everything was as it should be!
Everything! The atmosphere and the staff were great! It was so clean and so nice! Best hotel breakfast we have ever had!
Stayed in February 2024
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Reviewed: 19 February 2024
Nislemys
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The place was clean, the staff was nice and the breakfast was great.
Stayed in February 2024
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Reviewed: 19 February 2024
Shaquana
United States3 reviews10“For My First Time, I love it”- • Leisure trip
- • People with friends
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
N/A
For My First Time Visiting Everything Was Nice The parking lot was clean and the lobby was beautiful the staff was awesome i love it!!! And i’ll definitely be coming back
Stayed in February 2024
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Reviewed: 12 February 2024
David
United States16 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Not enough selections for breakfast.
Great hotel overall. Great location near everything you need.
Stayed in February 2024
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Reviewed: 7 February 2024
Patrick
United States1 review4.0“It’s decent but if a client tells you something is wrong. Listen to them”- • Business trip
- • Solo traveller
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Cold water we had 5 people with 5 different rooms and everyone complained about having no hot water and the lady at the front desk act like it was nothing wrong. I know we’re not the only ones to ever say something.… and one thing I dislike about the Home2Homes is the breakfast. Need to have a better breakfast.
It is like all the other Home2home but I mentioned something to the lady at the front desk and she didn’t seem to care
Stayed in January 2024
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Reviewed: 27 January 2024
Sandy
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The room was excellent even with kitchen facility. The free breakfast was the best I have been to.
Stayed in January 2024
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Reviewed: 25 January 2024
Youngs
United States1 review10Exceptional- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Clean, nice staff , good breakfast
Stayed in January 2024
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Reviewed: 19 January 2024
Francis
United States1 review1.0“I’ll never be back to this property and I’m going to follow up with Mercedes Benz through my managers up to the corporat”- • Business trip
- • Solo traveller
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
HVAC system sucked. Room was over 73 degrees and very uncomfortable. Rooms are WELL WORN. And the shower was just plain terrible. Zero water temperature and unable to get any hot water in the morning
Location
Stayed in January 2024
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Reviewed: 3 January 2024
Luciano
United States18 reviews1 helpful vote10“Will return, excellent hotel.”- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Excellent hotel. All clean and really well maintained.
Stayed in December 2023
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Reviewed: 26 December 2023
Melissa
United States10 reviews1 helpful vote1.0Very poor- • Leisure trip
- • Family with young children
- • King Studio Suite - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
No hot water my entire stay. I had to take cold showers. Microwave did not work. C as llwd front desk and they told me to check the circuit breaker. Poor customer service. Saturn maintenance finally came and told me entire hotel had hot water.
Location
Stayed in December 2023
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Reviewed: 17 December 2023
Liz
US Virgin Islands23 reviews1 helpful vote5.0“Check your room before paying.”- • Business trip
- • Solo traveller
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Beeping all night long at the elevator kept me awake. They couldn’t move me to another room. I shouldn’t have been charged not to sleep bc they couldn’t disable the beeping alarm.
Staff
Stayed in December 2023
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Reviewed: 6 December 2023
Leeann
United States1 review5.0Passable- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Walls were too thin. Our neighbor was coughing all night. Hot water did not work Coffee pot in lobby was broken
Stayed in December 2023
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Reviewed: 5 December 2023
Betty
United States3 reviews10Exceptional- • Business trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Did not find anything we did not like
Clean hotel Convenient to our specific needs
Stayed in December 2023
