1200 West Prien Lake Road , Lake Charles, LA 70601, United States
#1 of 33 hotels in Lake Charles
Guests' ChoiceBased on 172 hotel reviews
9.0Cleanliness
9.2
Comfort
9.2
Location
9.1
Facilities
9.2
Staff
9.2
Value for money
8.8
Free WiFi
10.0
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End of dialog contentReviewed: 16 April 2024
Raysymonee
United StatesI didn't like that the TV's didn't have bluetooth for air play/screen share or that there were more available apps. I had to unplug the HDMI for the cable and plug in my son xbox and connect it to wifi for us to watch the apps we're subscribed to. It wasn't a biggie, just thought it might be worth mentioning for possible future upgrades. Also, while the beds were very comfortable, it felt like I was sleeping under thin sheets. I love that the rooms get cold and fast at that but I'd also like to be warm while I sleep :) . Maybe, there could be an option for a thicker comforter or a quilt at the front desk upon request so guest don't have to purchase one or travel with it. I know there's possibly rules and regulations for having thicker comforters or more expensive to put in every room but just a suggestion.
I liked how comfy the rooms were! It was like a studio apartment. I loved that there was a fold out bed within the couch because my kiddo does karate in his sleep :) There was enough space for him to play with his toys and on his xbox and we weren't on top of each other. The staff members are A1, very welcoming, polite and showed a willingness to help with questions and concerns. One of the House keepers noticed my son left his phone in the room and she came to give it back to him right before we checked out. She went above and beyond, I know some would've just gave it to the front desk and called it a day but she was my life saver for putting it in our hands instead of going back to the room and asking around or possibly having to replace the phone. I'm grateful! Pool area was clean and nice! my son got in for a spell and had fun, there were complimentary towels before we went out as well. The breakfast we enjoyed it, liked the options outside of the hard biscuit bread lol but I know it's because they sit out.
Stayed in April 2024
Reviewed: 7 April 2024
Ilitsa
GermanyThe breakfasts had not many choices
Spacious room and nice design
Stayed in April 2024
Reviewed: 5 April 2024
Brittney
United StatesBreakfast was not so good
Everything
Stayed in April 2024
Reviewed: 26 February 2024
David
United StatesBreakfast was a bit lacking.
Great location, very clean, plenty of room, quiet.
Stayed in February 2024
Reviewed: 22 January 2024
Denise
United StatesClose to our venue for an event
Stayed in January 2024
Reviewed: 11 January 2024
Victoria
United StatesExcellent location. Great room. Nothing to complain about.
Stayed in January 2024
Reviewed: 4 December 2023
Kiran
United StatesLocation, amenities and staff were great. The rooms are spacious and clean. Would definitely stay again when in Lake Charles.
Stayed in December 2023
Reviewed: 25 November 2023
Peter
United StatesWould have been noisy if it had been full. Didn't seem to be much sound insulation.
The hotel was new, facilities and room very clean, needed the refrigerator as I was traveling with food for a family reunion. Employees couldn't have been nicer. Location felt safe and secure. Bed was comfortable.
Stayed in October 2023
Reviewed: 20 November 2023
Brad
United StatesI did not like the pillows and has weak water pressure in the shower
Large, clean room with a good breakfast
Stayed in November 2023
Reviewed: 14 November 2023
Btrammell
United StatesThe sink and shower need minor touchups
n/a
Stayed in November 2023
Reviewed: 2 November 2023
Chris
United StatesBreakfast was lacking
Location and rooms
Stayed in October 2023
Reviewed: 29 October 2023
Franchell
United StatesEverything, but one thing I listed above!!!!
The only issue I had was the shower door was not as clean as it should have been or it needs replacing. Other than that it was fabulous!!!!!
Stayed in October 2023
Reviewed: 9 October 2023
Nicole
United StatesBreakfast is complimentary but it was just okay. I think if they switched to real eggs it has the potential to be 10/10. They have fresh fruit, waffles, oatmeal and a variety of tea,juice and coffee
Very close to casino. Very lit parking lot. Elevator didnt take long at all.
Stayed in October 2023
Reviewed: 2 October 2023
Jonathan
United StatesFriendly staff, clean facility,clean rooms
Stayed in October 2023
Reviewed: 7 September 2023
James
United StatesEveryone
Stayed in September 2023
Reviewed: 7 September 2023
Shelia
United StatesThe location is great. The room was really clean and the staff was especially friendly and accommodating. Will definitely stay here again.
Stayed in September 2023
Reviewed: 6 September 2023
Zachery
United StatesNothing could have been better.
Breakfast was great!
Stayed in September 2023
Reviewed: 5 September 2023
Sarah
United StatesNo VENT in bathroom
Everything was great, really no complaints. Location, cleanliness & comfortable.
Stayed in September 2023
Reviewed: 5 September 2023
Twinkles
United StatesThe water pressure in the shower
The breakfast was good, maybe put grits on the menu.
Stayed in September 2023
Reviewed: 20 August 2023
Lisa
United KingdomNo hairdryer in the room. No bathmat. (I do appreciate these are things we could have called the front desk about but we were running out of time). We feel the pool could be better by adding sun loungers.
Spacious room, good location.
Stayed in August 2023
Reviewed: 1 August 2023
King
United StatesI didn't have any problems. Thank you.😊
I liked the staff professional and friendly and were helpful! Thank you.
Stayed in July 2023
Reviewed: 1 July 2023
Miller
United StatesGreat staff! Very clean.
Stayed in June 2023
Reviewed: 29 June 2023
Wilma
United StatesVariety in breakfast.
Location and cleanliness .
Stayed in June 2023
Reviewed: 29 June 2023
Devoe
United StatesEverything was perfect
Everything was perfect
Stayed in June 2023
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