2809 New Brunswick, Memphis, TN 38133, United States
#59 of 189 hotels in Memphis
Guests' ChoiceBased on 338 hotel reviews
8.2Cleanliness
8.5
Comfort
8.3
Location
8.8
Facilities
8.4
Staff
8.6
Value for money
8.0
Free WiFi
8.8
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End of dialog contentReviewed: 5 April 2024
Towanda
United StatesN/A
The hotel was clean
Stayed in March 2024
Reviewed: 13 March 2024
Helms
United StatesThe shower didn’t have enough hot water for the whole family to take a shower.
Stayed in March 2024
Reviewed: 6 March 2024
Sarah
United StatesCheck in took a really long time as there was a very large group ahead of me that did not have their reservations in order. Two staff members checking in guests would have resolved this situation. I lost one of our key cards the next morning and was only given one replacement but both cards were canceled which caused difficulties for our family the rest of the stay. Only meat on the breakfast bar that wasn't on sandwiches was not kept stocked.
Very clean, staff was friendly and accommodating, breakfast provided many options.
Stayed in March 2024
Reviewed: 2 March 2024
Leighann
United StatesI didn’t like that they didn’t have towels available for the swimming pool.
I like that it had an indoor swimming pool.
Stayed in February 2024
Reviewed: 6 February 2024
Jeanette
United StatesThere wasn’t a sofa in our room- problem was rectified.
Extremely clean and wonderful staff.
Stayed in February 2024
Reviewed: 3 February 2024
Bethany
United StatesNothing
Location was good. Rooms very large and clean. I didn’t need it but full size frig, large microwave, real dishes and dishwasher were all in the room. 2 beds plus a pull out sofa and there was a privacy curtain between the beds and sofa. Pool was average. Breakfast was good. We had sausage, biscuits/gravy, egg frittata, and waffles. There was cereal, bagels, yogurt and fruit available as well.
Stayed in February 2024
Reviewed: 29 January 2024
Ayana
United StatesFriendly staff good location
Stayed in January 2024
Reviewed: 15 January 2024
Clark
United StatesThe water pressure, not big variety of hot breakfast,no hot tub
The size of the room
Stayed in January 2024
Reviewed: 31 December 2023
Lesley
United StatesN/A
Everything was good. From check in to check out
Stayed in December 2023
Reviewed: 20 December 2023
Pamela
United StatesThe pillow are done and worn out. They need new ones. No support at alll. I asked the housekeeper for towels and an extra blanket on the second nights stay, she never gave it to us.
I loved the personalized name on the tv screen. Love the location and it was clean and nice.
Stayed in December 2023
Reviewed: 16 December 2023
Darleen
United StatesPull out sofa uncomfortable Pool was VERY cold even though was told it was heated.
Clean
Stayed in December 2023
Reviewed: 6 November 2023
Vanessa
United StatesBreakfast was microwaved instead of cooked fresh
Location n room size
Stayed in November 2023
Reviewed: 27 October 2023
Henry
United StatesBed uncomfortable. Well used.
Location and the color scheme.
Stayed in October 2023
Reviewed: 17 September 2023
Gregory
United StatesHallway carpet needs to be steam cleaned.
It had everything we needed and was very convenient and comfortable.
Stayed in September 2023
Reviewed: 11 September 2023
Cummings
United StatesThe room I booked was wet I assume from cleaning so it wasn’t available.
The room was very modern and nice.
Stayed in September 2023
Reviewed: 2 September 2023
Dena
United StatesPrefer more blankets and pillows in the room.
Location, pool & the breakfast was awesome!!
Stayed in September 2023
Reviewed: 3 July 2023
Amy
United StatesIt’s a nice hotel. But the bathroom in the room wasn’t the cleanest. There was hair in the sink and on the wall. The inside of the bathroom door, yuck! It was gross. You could just see the dirt. Made you not want to touch the door but you had to. The other issue was the person who kept pulling the fire alarm at 1am. We had babies that were up all night crying cause of it.
It’s a nice place. The staff is so nice. Especially the evening front desk girl. Oh she was so helpful and very nice.
Stayed in July 2023
Reviewed: 2 May 2023
Luci
United StatesNo complaints
The amount of counter space in the room was the best feature. It was nice to have a place to put things out in the open, not in a drawer. The room was very spacious and clean,
Stayed in April 2023
Reviewed: 5 April 2023
Robert
United Statesnot enough parking
close to a lot of things
Stayed in April 2023
Reviewed: 27 February 2023
Sherry
United StatesRoom needed remodeling.
Stayed in February 2023
Reviewed: 17 February 2023
Iname
United StatesThe pool was closed.
The kitchen staff was nice and the breakfasts were good.
Stayed in February 2023
Reviewed: 1 February 2023
Terry
United Statesbreakfast was terrible
Stayed in January 2023
Reviewed: 7 December 2022
Arnout
United StatesBreakfast is basic and could be better, but it's still a nice place to stay.
The hotel is very clean and spacious. We had plenty of room for our family. Housekeeping came every day to check if we needed our room needed cleaning and offered new towels, toiletries, and coffee. The staff was very pleasant.
Stayed in December 2022
Reviewed: 11 November 2022
Robert
United Statesroom somewhat small & my iron spilled water on my clothes had to have leaking iron replaced.
clean, good location
Stayed in November 2022
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