Not much for restaurants close by, but not the hotels' fault.

Staff was cheery, room was very clean, great facilities, and value was good. Would definitely stay here again. Breakfast was a highlight!

Stayed in July 2021

The wet floors outside of the pool room.

Everything was just great. The room, breakfast and even the lobby.Carl greeted me with a smile that I won't forget. The lobby was clean and seemed very inviting. The rest of the staff was warm and friendly. I really enjoyed the view from our room. I'd stay there again in a heartbeat.

Stayed in July 2021

On arrival the clerk at the desk assisted us promptly. Once we got to our room, we notice that the clean seal was broken and upon opening the door it was clear that the room had not been cleaned. I went back to the front desk and informed the same person that gave us the room. Her reply was "sorry we are all booked". Mind you, I made this reservation 4 days prior which I also remind her of. She then proceeds to tell me she is working alone but will try to find someone to clean it. Try? This was very unacceptable considering we are still in pandemic and I know this is not the policy. During this time a line began to form with guests checking in and I stepped aside so she could assist them also to see if they would be offered a room. One guest was offered a room I then asked the employee was she sure the hotel was booked. At that point I was offered another room on the very clean and quiet third floor. Our original room was on the second floor which was very loud.

We really liked the area. Since we were traveling from out of state being near the highway was great. Our second room was clean and the floor we were on was very quiet. The staff preparing breakfast were very kind and welcoming. The morning staff as well as a male manager were very friendly and helpful. For those reasons I would stay again if in the area.

Stayed in June 2021

Staff were friendly.

Stayed in July 2021

Honestly nothing.

Staff was helpful. They had two areas for breakfast. Super cool pool table and connect four games close to the lobby. Rooms were sound proof! Beds decent!

Stayed in July 2021

The swimming pool was small, but the kids enjoyed it.

It was very clean and everyone friendly.

Stayed in July 2021

The suite was unbelievable - from full kitchen, to pull-out sofa, to movable desk/table, to ottoman, to rolling desk chair, to the blackout rolling shade! Breakfast was absolutely beyond expectations. The pool area was clean, and the exercise room and laundry was a bonus. All staff were helpful and up-beat. Value far exceeded the price paid - we'll be back.

Stayed in June 2021

Larger swimpool...it was very crowded!

Great location....close to nice restaurants, zoo Ameritrade

Stayed in June 2021

The fire door outside room 118 (hopefully) could be adjusted to stop it from slamming.

Great selection and coffee all day.

Stayed in June 2021

Trying to get back on the 72nd St to turn south, a little confusing.

It was very clean and close to the interstate. And a big plus was that it's pet friendly!! Although we didn't use the lobby area, we noticed the pool table and large areas to play cards or whatever!

Stayed in June 2021

It would have been a 10, but we forgot a few items in the hotel (a few swimsuits in the shower- our fault) and called the hotel a few hours later to ask if they were there, and they said they couldn't find them anywhere. It is really disappointing that in 3 hours they could go completely missing.

The breakfast was great, the common areas were so fun, very kid friendly, price on booking.com was awesome!

Stayed in June 2021

Service. Cleanliness. Policy that allows employees to place your essential items on the floor. The staff and being called a 2nd class citizen. Also I believe employees need nametags.

Breakfast was great. The main lobby and pool area were quite enviting. Although it was comfortable didnt clean the areas i had to find somone to clean the tableto eat. The housekeeping staff did not speak English...I had to put my questions in Google interpreter in order to request towels. The 3-11 manager DASHA refused to tell me her name or wear after i called the front desk and requested blankets tissues and after being in a room overnight with a heater that only blew out cold air. Finally after explaining that a call would be made to HILTON sent another lady upstairs who placed my blankets and pillows ON THE FLOOR of the wrong door on the wrong room. After discovering which room she accidentally placed my sheets OUTSIDE of the wrong room she went downstairs..... and I followed her. RETRIEVED the blankets and pillows off the floor and went to my hotel and gave them to my children. The staff explained to me that they did not accommodate my request for adjoining rooms because I booked my room through booking.com and that i was not actually their guest but was booking.com's guest. They refused to hook me up with a manager. I took the time out to call HILTON and they placed me on hold 15 minutes after speaking to a supervisor who put the phone down without explanation and finally hanging up on me. I called back was placed on hold and after finally speaking to another supervisor they put me through to the exact hotel manager who verbally disrespected me hung up in my face put my sheets on the floor. In addition to this caused both me and my daughter to sit up ALL night scratching due to all of the supervised dogs walking around....per their approved dog policy. I paid $700 for the 2 rooms 1 of which couldn't cancel or use because I arrived with three small children. There was alot more to explain but the space is gone.

Stayed in March 2024

I didnt like how the staff would t help.

Nothing the front desk lady's was very very mean and racist. I can't believe y'all get away with treating people like that

Stayed in January 2024

The price I was given on booking.com was not the price I was charged.

Nice rooms. Good location.

Stayed in February 2023

breakfast and confusing payment system

new

Stayed in September 2022

Wanted to pay cash and they wouldn’t accept it but they still swiped my credit card for 77 Kuwaiti dinar for a single room. We then decided this wasn’t the right hotel for us as we felt uncomfortable from the staff members and manager. We called and located a hotel that did accept cash and stayed at that one (DoubleTree by Hilton Omaha Southwest). I went back to Home2 Suites the next day to ask for a refund they said it would take 3-5 business days and i still haven’t received my money from a month ago. Home2 Suites gave me a receipt that had nothing on it.

nothing

Stayed in May 2022

the breakfast sausage. was horrible. the grease from the sausage had soaked into bread and was mushy. it gagged me. smelled terrible.

the room was plenty big. it was great to have cousins in for pizza. and have room to move around.

Stayed in November 2021

The flatware and dishes on the shelves were dirty. We had to wash them before we could use them.

Our suite was spacious with lots of room to be comfortable. We were traveling with two cats. We were all comfortable. The hotel was within walking distance of restaurants. Always a plus.

Stayed in November 2021

The room was not very sound proof. I was in room 202 and the room right next to me had children who were very loud and it felt like they were right in my room with me. But also, housekeeping staff were very noisy in the morning.

The staff were amazing, especially Jace. They made sure I was completely satisfied after I voiced a concern.

Stayed in November 2021

Cleanliness: There were wrappers/trash under the pull out sofa, hair in the drawer with the blow dryer and the grout really needs to be cleaned in the kitchen and bathroom area. The big roll out table was full of dust and had to be cleaned before it could be used for a meal. Food: Breakfast wasn't anything spectacular. On 2 separate days I got milk from the fridge to put in my 3.5 year olds cereal and it was spoiled. Either the fridge needs to be checked or staff need to be checking expiration dates every couple days. Pool: It was FREEZING!!! One day I caught an employee in the pool area and he changed the temp from 85-88. The following day I went to check the temp before getting the family changed and the other guests in the pool were saying how cold it was. Bump up the pool temp, it's not fun for anyone to swim in a freezing pool. Bathtub: I'm not sure why no bathtub rooms are ok the property. It seems like a place were families would go and the little ones don't like showers. I know this isn't anything that can be changed...just an annoyance for us.

-Having a full size fridge and dishes was REALLY nice to have. -The decor was nice and vibrant. -Staff were all nice and friendly. -My 3.5 treat old really loved the XL connect 4 game in the lobby.

Stayed in September 2021

To boil it down: the room was excellent, but the breakfast was poor. Examples: hard plates, but plastic utensils; no toaster, mostly sweets for choices. Also some staff members came in and were very boisterous and noisy. Too bad because the rest of the stay was fine.

Stayed in September 2021

Lots of people smoking pot right outside front door every day. Lots of shady people here.

New hotel, clean, friendly staff.

Stayed in August 2021

Our frustration came when there was a storm that knocked out power to the hotel. We had no power for over 24 hrs and most importantly we had no AC. Our room became unbearable during the day, with our toddler unable to nap as she was sweating so much. Difficult to use the bathroom as there was no power, lights, once again especially with a young recently potty trained toddler. When we expressed our concern for our hot room and overheating child, we were told there was nothing that could be done. When we made the decision to leave the hotel due to the horrible circumstances, we were told our room could not be prorated. I understand that natural disasters occur and those things cannot be controlled. What I don't understand was why the hotel didn't seem to have any backup plans in place to deal with the circumstances. There were no fans to help cool a room, no offer of battery powered lights, just nothing to ease the situation. Just a "deal with it" attitude. And before anyone says we had cell phones, remember there was no power, the power went out in the middle of the night, so our phones were pretty much dead. What power we had didn't need to be wasted on using the flashlight app just to go to the bathroom. In a location like Omaha, where natural disasters and terrible storms are not unusual, I'd expect more from a hotel, especially one as well rated as this was.

It was very clean and the staff was nice. It was a good location, close to the activities we were seeking. Overall the potential to be a good hotel in general.

Stayed in July 2021

Large garbage bag in hallway of our floor for most of day, overflowing garbage can by vending area on our floor, carpets not vacuumed in hallways, wrapper left under table in our room, items from previous guest left in bathroom drawer. Drunk guests, unsupervised children, over friendly pets in breakfast area. Staff not very friendly and visiting with each other on check in.

Good breakfast variety and location

Stayed in July 2021

it's not that I didn't like it. I don't have a pet Andi have a son allergic to dogs. I wish pets weren't allowed.

location was near the interstate, easy to navigate to any part of the city.

Stayed in November 2022