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  5. Reviews of Home2 Suites By Hilton Omaha West

Reviews of Home2 Suites By Hilton Omaha West 3 stars

17889 Chicago Street, Omaha, NE 68118, United States

#38 of 81 hotels in Omaha

Guests' Choice

Review score

Based on 115 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    8.6

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    7.9

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 9 October 2023

    9.0
    Nice hotel, nice accommodations
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Breakfast was fine. Just wish they had premade oatmeal like they use to do in the past with toppings, sausage links and bacon would have been nice too, scrambled eggs, a pancake machine rather than waffles.

    Very nice hotel. The location and area was fine. I liked that the pool was open until midnight.

    Stayed in October 2023

  • Reviewed: 3 October 2023

    9.0
    Clean Rooms, Friendly Staff
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    The TV didn't work. We could not get it connected to the cable. This wasn't a huge deal but a bit annoying. We were already in our pajamas so we didn't want to call and have someone have to come into our room so we didn't complain directly to the staff, it may have been a real simple fix. We just watched stuff on our phones.

    I always forget how huge these hotel rooms are. I love that there is a couch and 'livingroom' section as well as a larger fridge than you'd find in most hotels. The hotel was very clean and the staff is always so friendly here. Upon arrival we were asked if we are Hilton Honors members and since we were we got free water and a snack.

    Stayed in September 2023

  • Reviewed: 26 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The beds were a little stiff. Husband woke up with a stiff neck and back

    Breakfast was great Location was close for what we were there for

    Stayed in July 2023

  • Reviewed: 24 April 2023

    8.0
    wonderful location for our stay! definitely will stay again.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Sadly we had a family of screaming kids next door.

    Very Clean, friendly staff and a really good breakfast.

    Stayed in April 2023

  • Reviewed: 18 April 2023

    9.0
    Pretty hotel and friendly staff!
    • Business trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The beds weren't the most comfortable and the comforter was thin, but overall a great stay!

    Great rooms and amenities!

    Stayed in April 2023

  • Reviewed: 12 April 2023

    8.0
    I plan to stay again. Overall great experience!
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There wasn’t sufficient parking and construction.

    location to what we were needing to do… location to restaurants, clean, provided an area for dogs.

    Stayed in April 2023

  • Reviewed: 28 November 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room of children next door making my dog freak out.

    Good breakfast

    Stayed in November 2022

  • Reviewed: 24 October 2022

    8.0
    Friendly Staff, Bed was not a King Size Bed
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    I think because we checked in right after our room was cleaned it smell STRONGLY of bleach. Which is good that they clean with bleach, but it was pretty difficult to tolerate for a while. We ended up turning up the AC and leaving for a little while. The other issue I had was that our room was advertised as a King Suite with Hide-a-Bed but the bed was not a king-sized bed, I would guess it was a queen or a full. This was not a huge deal because my husband and I are used to sleeping in a smaller bed, but if you are not, then I would call the property and verify that the bed you're getting is in-fact a king.

    Hotel appeared clean, was easy to get to. The staff was extremely friendly and made check-in and check out very simple. We were allowed to check in a few minutes early which was nice.

    Stayed in October 2022

  • Reviewed: 13 August 2022

    7.1
    Too spendy for the quality
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The hallways need updating as carpets are worn and paint on walls is in rough shape. We had two broken lamps in our room, the AC unit was very loud and didn’t cool the best. Very loud barking dogs down the hall as they allow pets. We were disappointed in the quality for the high price of $175/night.

    Beds were comfortable, size of rooms were generous. Nice breakfast and seating area in lobby.

    Stayed in August 2022

  • Reviewed: 9 August 2022

    8.0
    A decently priced place for an extended stay
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 5 nights

    The pool was a little warm -- more like a bath -- and some of the breakfast items appear to have been leftovers from the previous day (tasted dry and stale).

    The hotel was a good value for the money. We didn't use the kitchenette, gym, or laundry, but the facility would be great for someone needing an extended stay hotel.

    Stayed in August 2022

  • Reviewed: 30 July 2022

    7.0
    Good
    • Leisure trip
    • People with friends
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Had blood on my pillow case.

    Stayed in July 2022

  • Reviewed: 18 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was a problem with our room that the staff couldn't correct that night. The hotel was booked for the evening, and the receptionist went above and beyond to ensure our stay was discounted due to the issue. The room had some water damage, that is the only portion that was dirty enough for me to comment on. We would absolutely stay there again even with the inconvenience we had. All due to the respect and helpfulness of the night receptionist.

    Stayed in July 2022

  • Reviewed: 12 July 2022

    9.0
    Wonderful Trip
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast slacked a bit but we were there while 2 baseball teams were there too

    Easy check in, friendly staff, pet friendly

    Stayed in July 2022

  • Reviewed: 23 May 2022

    8.0
    Very good
    • Couple
    • King Studio Suite - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Ice machines on our floor didnt work. Room heater worked, but the wall AC control showed an error. Glad the weather was cool for our stay.

    Early check in was perfect and staff was great to work with. Room was very nice overall and very comfortable! Great free breakfast choices too!

    Stayed in May 2022

  • Reviewed: 7 May 2022

    8.0
    Good one
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    price

    location

    Stayed in May 2022

  • Reviewed: 3 May 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio Suite - Hearing Access/Non-Smoking
    • Stayed 1 night

    There were a few things broken in the room like a lamp and whatnot. Nothing terrible but just noticable. Parking lot had a lot of cracks/pot holes in it.

    Great breakfast, great location. Was happy there was a hot tub and open late. Rooms are nice and big.

    Stayed in April 2022

  • Reviewed: 1 March 2022

    8.0
    Very good place to stay while working in the area. Good value.
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 5 nights

    Not much to complain about here.

    Was pleased to see that this Home 2 is well maintained like most of them I have stayed in in other states while traveling for work purposes.

    Stayed in February 2022

  • Reviewed: 28 November 2021

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the staff was very unfriendly. not even sure if I was greeted

    great room with a lot of amenities.

    Stayed in September 2021

  • Reviewed: 21 July 2021

    7.0
    Good hotel for a one night family stay.
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    There wasn't a corkscrew available to use in the entire building. The room came with a kitchenette, many of my dishes were dirty in the dishwasher when I arrived at the room.

    Breakfast was decent considering Covid. Parking is convenient. There are restaurants within walking distance.

    Stayed in June 2021

  • Reviewed: 14 July 2021

    9.0
    good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The door to the bathroom

    breakfast are good aswell as the location

    Stayed in June 2021

  • Reviewed: 25 June 2021

    8.0
    Very good
    • With a pet
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A little small

    Great staff

    Stayed in May 2021

  • Reviewed: 8 June 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Hearing Access/Non-Smoking
    • Stayed 1 night

    room cleaner

    good breakfast

    Stayed in June 2021

  • Reviewed: 29 May 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Lighting was poor. The air conditioner was loud/noisy.

    Breakfast buffet was nice.

    Stayed in May 2021

  • Reviewed: 6 May 2024

    3.0
    It was disappointing that I paid well over $300/night due to the Berkshire annual meeting. I definitely did not rec
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Strong ammonia odor in 4th floor hallway. For a fairly new Hilton brand, this property was well worn and in need of attention.

    Stayed in May 2024

Showing 1 – 25

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