Bed was worn out,

Stayed in March 2024

Breakfast was okay. I wish there was a recliner in the room. There was no chair except the office chair.

Stayed in February 2024

The breakfast

The breakfast was not as good as others I've stayed at.

Stayed in July 2023

Unable to get TVs (there were 2) in work out room to works usually. 1 only showed standards weather challenge and other TV was always offline. Yes contacted front desk twice and only once were they able to get it connected for workout session then I just stopped asking. Washers and dryers were in need of a clean

Breakfast limited. Yes there are options however breakfast sandwhichs only vs eggs able to be made spearately which was touch when there for 2 weeks period of time.

Stayed in January 2023

When I arrived there were 6 people standing by the front door smoking. I am assuming it is a designated smoking area because there was a receptacle for cigarette trash nearby. It was a terrible first impression for me to have to walk through a cloud of smoke to enter the building.

Stayed in May 2022

Paid more for the room than what it was printed on the booking confirmation. The water in the swimming pool was cold. No hot tub.

Hoping for rolls or donuts on the breakfast table. The size of the room was larger than expected.

Stayed in March 2022

When I check in the desk employee was a little rude. All the forks in our room were dirty in the dishwasher, the recycling was full of someone else recycling, I rented a room for 6 but there was only 2 towels, there were open and used sugar packets for the coffee, the bathroom door in 309 needs work because it doesn't stay closed unless you lock it but I didn't even know it had a lock until we were leaving and my son showed me. Pool maintenance should be done during the hours when the pool is closed so the opportunity for swimming is available to guests during open pool hours

The Breakfast was good except the O.J tasted horrible and the bananas were pretty over ripe but I'm certain that has nothing to do with the hotel but rather the supplying company

Stayed in December 2021

Toilet was dirty and Kleenex was out.

Stayed in September 2021

The floors need some cleaning lots of stains and the duvet covers need to be checked better!

We like the full kitchen and space for 5 people.

Stayed in August 2021

The stopper in the bathroom sink was not staying shut. The shampoo dispenser was empty. Management did address this.

This is our 3rd visit here. Always friendly staff ,and excellent and plentiful breakfast.

Stayed in December 2023

Nothing! No complaints. We have stayed at other Home2Suites,and this by far was our best stay ever. We have already rebooked next month.

Service was excellent. Was allowed earlier check in,which really helped with our evening plans. The breakfast was amazing! Very many choices.

Stayed in November 2023

The staff was very rude and disrespectful when we mentioned how the elevators were not working properly and tried to argue with us about it. My boyfriend recently had back surgery and the reason we chose this hotel was location and because of the fact we didn’t need him to use the stairs. And he had to use them multiple times which was extremely horrible on his back. This was also a work trip for me so I was incredibly tired after an 11 hour work day and having to climb a bunch of stairs with heavy boxes was miserable. When we called to talk about the elevators, they kept saying manager was on lunch break for hours and hours and never called back the next day which is quite sad. I would recommend finding different hotel if you plan on staying in the Plymouth area.

The room was nice. Everything else was a miserable experience.

Stayed in September 2023

Awesome!

Stayed in August 2023

Nothing

Very clean Many choices for breakfast very helpful staff comfortable beds large bathroom and room with kitchen even a dishwasher

Stayed in August 2023

The facility was without staff between 10:45-1:51 and up until I finally got frustrated and stop trying. As a Hilton Honors member I also called customer service and they couldn't get a hold of anyone at the front desk. This is totally unacceptable.

Absolutely nothing.

Stayed in August 2023

Wish it had an outdoor pool

Comfort and cleanliness Location AWESOME employee (Danilo SILVA)

Stayed in July 2023

I did not know that you had to request to have your room cleaned, when i asked they said it was on the key card packet I travel a lot and have never read my cardholder. I think it is something that should be mentioned when you check in.

Stayed in July 2023

location is great

cleanliness, staff friendliness and vanilla waffles!!!

Stayed in March 2023

Had stayed there before, and was a bit disappointed this time. Didn't have sheets for pullout. Room was not as clean as before.

Like the location, breakfast and room layout.

Stayed in January 2023

paid extra for a suite and instead got a studio. when asked possible reimbursement options as we had to stay 1 night in the studio, the staff member said not to worry about the price change when I had already paid for the suite which was a $43 difference that was wasted and would only respond to the person who he was talking to in his ear buds and chose to ignore me and my boyfriend. the suite we were put in had a bathroom light that would not turn on and was stuck. the suite also was dirty and the soap dispenser in the shower had fallen off and was not able to be used.

safe

Stayed in January 2023

Rude staff checking in, charged me way more then what was priced on this site. Once we got to the rooms the bathroom sink was stopped up, microwave was dirty, called down on my cell because the room phone wasn't working they said several times they would send some one up to clean never did. My daughter had a couple friends over for her bday,they called down asked for more towels the lady told them it's only her down there and they have to come get them she was super rude in how she said it to them. Once down there there was 3 staff there and they lady was snobbish to them. The roomy daughter was in was dirty carpet and had hair in the beds.

The room was big. The one nice staff was the lady doing breakfast.

Stayed in November 2022

nothing

clean, quiet, large room, highly level hotel I ever stay before…. the one I love to stay where ever I travel if they close to my destination.

Stayed in November 2022

Several little annoyances that just usually aren't issues: - very loud fridge. maintenance looked at it and said there's nothing they can do (had to just deal with it all 9 days) - slow draining bathroom sink - thermostat doesn't show current temp? - window doesn't open so the only way to change temp seems to be by turning on heat or ac (like to avoid that when possible) - the way they prep main hot breakfast items makes what's available dried out except at peak rush (otherwise p good) - the room had an otherwise full kitchen but required getting a burner and skillet from the front desk if we wanted. I kind of appreciate the efficiency of such an arrangement but in practice we avoided foods that required it to not go through the hassle - infuriating wifi - expensive

Love the curtain between living room and beds. Great shower. Newer building is clean and attractive.

Stayed in October 2022

I thought the "free breakfast" was skimpy and not of great value. I was expecting there to be scrambled eggs, maybe bacon and/or biscuits and gravy - like breakfasts at Drury Inns.

My pillows were the best! Shower and bathroom facilities were very good also.

Stayed in June 2022