390 Hawthorne Ave Se, Salem, OR 97301, United States
#1 of 22 hotels in Salem
Guests' ChoiceBased on 241 hotel reviews
9.2Cleanliness
9.5
Comfort
9.6
Location
9.1
Facilities
9.5
Staff
9.5
Value for money
9.2
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 April 2024
Laurie
United StatesThe neighborhood around didn’t offer many safe options for running or walking. Though not anything the hotel can change.
Very clean. Kind staff.
Stayed in April 2024
Reviewed: 5 April 2024
Watson
United StatesNothing
Front desk is amazing and the rooms look good and clean
Stayed in March 2024
Reviewed: 30 March 2024
Jennifer
United StatesNothing it was very nice and staff were beyond helpful and kind
Loved how it was like a little apartment
Stayed in March 2024
Reviewed: 8 March 2024
Chris
United StatesWe were pleasantly surprised with this hotel. It was the first time we had stayed there. Because our room wasn't ready at check-in time, we were given a free upgrade. The room was nice. We enjoyed the breakfast every day, and using the fitness center. It would have been nice to have more variety for the breakfast (maybe something a bit different each day), but overall breakfast was good. The workers were all friendly and helpful. We would definitely stay there again
Stayed in March 2024
Reviewed: 1 February 2024
Nancy
United StatesIt still has that “new” smell. Staff was very friendly and helpful. Room was excellent. Breakfast was included.
Stayed in January 2024
Reviewed: 30 January 2024
Michael
United StatesHVAC temperamental
Clean and well maintained
Stayed in January 2024
Reviewed: 4 January 2024
Mikhail
United StatesThe Queen Suite room was very clean and comfy. Hotel staff was super friendly. A large TV display, nice kitchen, gym, indoor swimming pool til 12am, complimentary breakfast and free parking. Thank You A+++
Stayed in December 2023
Reviewed: 12 December 2023
Scarber
United StatesEverything was great.
Amazing staff, very clean, comfortable, modern..
Stayed in December 2023
Reviewed: 22 November 2023
Nick
United StatesNothing negative to say.
The pool and spa were wonderful!!
Stayed in November 2023
Reviewed: 25 October 2023
Matthew
United Statesif you want to be located downtown, this may not be the best hotel for you
the property is beautiful and has a lot of excellent amenities; room was large and very comfortable; the staff was very friendly; they allowed me to bring my cat (not many hotels do!)
Stayed in October 2023
Reviewed: 20 October 2023
Michael
United StatesWell designed and equipped room. Very comfortable
Stayed in October 2023
Reviewed: 2 October 2023
Melissa
United StatesN/a
The easy access, outdoor seating, pool, awesome staff all around the clock and 12 noon check out! COOLEST !
Stayed in October 2023
Reviewed: 4 September 2023
Lindsey
United StatesNot much we didn't like. The only thing we requested were more blankets,
The facilities were clean and quiet. The pool stayed open till midnight so the kids had plenty of time to swim. The breakfast was quite good.
Stayed in September 2023
Reviewed: 18 August 2023
Hiking
United StatesThe suites are not in town so it may not be a good choice for someone without a car. There were no vegan options for breakfast, so we cannot review the included breakfast.
Spacious, brand-new, modern suites Includes a full kitchenette with a dishwasher Sockets to easily charge mobile phones, tablets, and laptops.
Stayed in August 2023
Reviewed: 11 August 2023
Cotter
United Statesthe floor of the swimming pool area was very slick - someone could trip or hurt themselves.
Stayed in August 2023
Reviewed: 2 August 2023
Sondra
United StatesIt was wonderful!
The staff was incredibly kind and the hotel was clean and comfortable.
Stayed in July 2023
Reviewed: 26 July 2023
Niles
United StatesEvery staff member I encountered was friendly and accommodating. The location was extremely convenient. I could just as easily get to downtown as I could hit the highway to do some nearby sightseeing. I'll definitely stay at this hotel next time I'm in Salem.
Stayed in July 2023
Reviewed: 19 July 2023
Ladeane
CanadaNothing
Nice hotel, clean, nice staff, comfy bed and pillows, big rooms, nice breakfast.
Stayed in July 2023
Reviewed: 17 July 2023
Tabitha
United StatesVery clean and great staff. The breakfast was great.
Stayed in July 2023
Reviewed: 12 July 2023
Shiyu
United StatesGreat breakfast
Stayed in July 2023
Reviewed: 7 July 2023
Jamie
United Statesthe size of the room and the comfortable beds
Stayed in June 2023
Reviewed: 18 June 2023
Jennifer
United Statesit’s expensive.
nice staff, so clean, convenient location, rooms great as is pool
Stayed in June 2023
Reviewed: 17 June 2023
Edward
Canadanothing
The whole building was exceptionally well planned. The layout, design, decorated and attention to detail was very good. Facilities like pool, sauna and breakfast area were really done and convenient. We were so comfortable we didn’t want to leave.
Stayed in June 2023
Reviewed: 11 June 2023
Staci
United Statescleanliness, friendly staff, breakfast
Stayed in June 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content