The room was not ready when we arrived around 3:30. Check in is 3:00 pm. We along with several other guests had to camp out in the lobby until rooms were ready and they could complete checking us in. The pull out couch was not great, felt like we were sliding down all night. The valet parking is ridiculous. I get it, the property is in the city but $60 is crazy especially when combined with the lackluster service. There was barely a spot to pull in when we arrived due to a back up. When it was time to leave we called the number provided several times and rhe phone just rang busy. So we had to go down and find someone to get our vehicle and then wait. The parking seemed inefficient and disorganized. The hot foods for breakfast were dull and flavorless. Coffee was very watered down. There was plenty of everything but we went elsewhere for brunch.

The room was nice, clean, and the kitchenette was perfect for our needs. Although, for a suite the room seemed very small.

Stayed in May 2024

sug: a simple ins for shower faucet would be better.The "off"&"on" is a bit misleading.the deco plate was loose. turn on faucet may be a little difficult for guest.

on the 12th floor,the hot water shower was still good.

Stayed in May 2024

Nothing.

Staff were excellent. They we're really geared up for the marathon.

Stayed in April 2024

Drinking water was only complimentary to Hilton members. I don’t know if this is typical from 3-star hotels, but drinking water is a basic necessity.

The rooms were clean.

Stayed in April 2024

Very weak shower stream; no common toiletries!

Breakfast options were deligh

Stayed in April 2024

Did not like the breakfast at all... minimal options, not enough fruit, no bacon, and too many carb offerings.

It was beautiful and spacious, the room was perfect and everything was very clean

Stayed in April 2024

Swimming pool changing facilities, and children always in the pool. Adult only times would be good

Modern, clean, comfortable bed

Stayed in April 2024

Hotel was a bit far from Boston centre but taxis were available. Visited Quincy Market with its various food stalls. I ended up with food poisoning from eating Chinese fried rice. ( AVOID) It ruined the last 2 days of my holiday. Apart from that it was well worth a visit. Did a guided tour of Salem which was very informative.

Went to watch the Marathon which was brilliant. The day was warm and sunny and everyone was in a happy party mood. We also took in a trip to see The red sox game. The hotel was exceptionally clean and comfortable. The staff were all very friendly

Stayed in April 2024

I wish we could’ve gotten a room with two queens. The sofa bed was useful but not very comfy.

Two rooms for breakfast was genius!

Stayed in April 2024

The front staff were very curt, not welcoming except for one gentleman who was warm and did not make us feel that we were intruding. As we were there during the Boston marathon there should have been a shuttle (at a fee) to bring the runners in the morning to the site

Breakfast surpassed our expectations . We had 3 days of breakfast and the menu was different each day. Healthy choices, many fresh fruit. The beer station is a good idea but not if you have to re-activate your beer card every day. We had a beer credit at the end of our stay that should have been credited on our final bill

Stayed in April 2024

Front staff was a little rude at times.

Breakfast was amazing! Great location.

Stayed in April 2024

Breakfast Non friendly staff

Clean spacious room

Stayed in April 2024

Out of the 6 staff members we contacted 2 were nice and helpful, 4 not really nice and not helpful.

Very new. Free breakfast.

Stayed in April 2024

Breakfast. More like a cattlemart, always cold with paper plates and cups and plastic knifes and forks! No kettles for making tea in rooms????

Rooms where huge with kitchenettes. Absolutely spotless. Bus stopped 1min walk to bring you downtown in 5mins Staff on the whole were very pleasant Pastries at breakfast best part

Stayed in April 2024

Indoor pool was a bit small for size of hotel. It was cramped with families. $60/night for parking is absurd and you just to have to deal with it, which isn’t great.

Hotel was clean; complimentary breakfast was great. Staff were very friendly.

Stayed in March 2024

No

Location, nice gym room

Stayed in April 2024

Only downside was the location, it was a good walk away from shops and restaurants

Lovely modern hotel with big bedrooms and well equipped

Stayed in February 2024

The only bad thing for me, it's the fact they didn't have free parking, and if you have to use their parking the cost for the night is a little too high. Otherwise everything else was wonderful.

I went last month for my birthday, and it was amazing. The hotel was clean,rooms was great we had a nice view, beds were comfortable. Very friendly staff especially "Marvin" the afternoon manager he was awesome with a lovely personality ,and extremely professional. Their food is good, my kids had a blast. I will highly recommend.

Stayed in January 2024

I didn’t like how I booked the hotel through a 3rd party app. The 3rd party app informed me I can request for a waiver if approved by the hotel. I would understand if the manager said due to policies, we cant accept the waiver, but instead the manager acted confused and said he’s never heard of a waiver before and that I have no other option. Be a man and tell me you just don’t want to accept the waiver request rather saying you’ve never heard of it. That shows hunger for profit and not customer satisfaction. I’ll never come back here again because of this.

Stayed in January 2024

Staff was great and room was huge!

Stayed in January 2024

Staff most cases answers simple, without idea how to help client in situation. Breakfeast was too simple

Size, cleaness.

Stayed in January 2024

Valet parking quit äe expensive.

Great room, big and comfortable and ideal for a long stay. 20 Minute walk to the centre, breweries close by.

Stayed in November 2023

Only minus is that it's a bit stuck out from public transport to get into Boston city center but I walked in quite comfortably and can get a cab for a reasonable price. Easy to get to from the Airport.

Really enjoyed having one of the suites here - very comfortable and spacious. Enjoyed being able to cook and the swimming pool (although small) was lovely as well as the gym. Great to relax and unwind in the evenings and the staff were all friendly and accomodating.

Stayed in November 2023

Parking fees is a little high!

Room is clean , designed beautifully ,staff are friendly, breakfast was delicious! It’s easy to go to high way!

Stayed in January 2024