36999 Cook Street, Palm Desert, CA 92211, United States
#29 of 38 hotels in Palm Desert
Guests' ChoiceBased on 127 hotel reviews
7.6Cleanliness
8.0
Comfort
8.1
Location
8.5
Facilities
7.8
Staff
8.4
Value for money
7.5
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End of dialog contentReviewed: 20 May 2024
Marian
United StatesStaff were very friendly but our room was “old” and getting stove top fixed was problematic. Wednesday reception wasn’t close to par for Hilton standards, which was kind of strange because breakfast was great.
Staff were ver friendly
Stayed in May 2024
Reviewed: 5 May 2024
Janeth
United StatesN/A
The kitchen
Stayed in April 2024
Reviewed: 19 April 2024
Helen
United StatesNothing
I loved having a kitchen and larger room.
Stayed in April 2024
Reviewed: 27 November 2023
Christal
United StatesThere were only two chairs for a family of four with two small children to sit at a table. and the king size bed was not very comfortable.
Stayed in November 2023
Reviewed: 10 November 2023
Sally
United StatesNothing.
Great location great breakfast and Wednesday evening cocktail party. Very friendly staff very accommodating with any needs that you had that came up. Would stay here again as it was clean comfortable and they changed breakfast menus frequently well done management and staff work great they knew your names when you came back every day. Well done.
Stayed in November 2023
Reviewed: 14 August 2023
Kathryn
United StatesIt is a little bit dated. Some updating would be good.
Comfortable, convenient, polite stuff, clean 
Stayed in August 2023
Reviewed: 6 July 2023
Randy
United StatesBags of trash in the hallway overnight not nice to walk by. Pool area not clean, towels inside the pool and all over the ground. We had to bring our own towels no clean towels in the pool area at 8:15 A.M.
Staff and room great
Stayed in July 2023
Reviewed: 26 March 2023
Nancy
United StatesHad no hot water at night or morning. To tired to call maintenance Other than that the stay was fine.
Stayed in March 2023
Reviewed: 3 January 2023
Cassandra
United StatesThe pet fee is excessive. The room was not thoroughly cleaned.
The breakfast was able to accommodate dietary restrictions.
Stayed in January 2023
Reviewed: 10 September 2022
Selene
United StatesIt was all good.
Stayed in September 2022
Reviewed: 14 July 2022
Iryna
United Statesnothing i didn’t like
clean, great breakfast, reasonable, big room with kitchenette
Stayed in July 2022
Reviewed: 12 July 2022
Kathy
United StatesWater never got hot. Dog poop not picked up be owners
Location and the room accommodations
Stayed in July 2022
Reviewed: 12 July 2022
Ward
United Statesthere were several boogers on the wall and curtains in our room.
It was easy to find and access, plenty of parking.
Stayed in July 2022
Reviewed: 29 June 2022
Mary
United StatesI knew I had to pay a fee for the dog but they double taxed me both on the room AND on the fee. I thought that was outrageous.
Convenient and dog friendly
Stayed in June 2022
Reviewed: 30 May 2022
Cheri
United StatesWe were exhausted the night we stayed because we were woken up multiple times by the fire alarm. Also, the toilet water continued to run every time it was used. Shower doors we very dirty. The dining room was destroyed during breakfast. Dishes piled everywhere!
A good value. Convenient. Friendly staff.
Stayed in May 2022
Reviewed: 17 February 2022
Elizabeth
United Stateslocation
Stayed in February 2022
Reviewed: 29 January 2022
Trent
CanadaAll good
Clean and comfortable. Staff very helpful.
Stayed in November 2021
Reviewed: 21 December 2021
Kris
United StatesDidn’t like the bed linens, and the blanket set up at all.
Very good!
Stayed in December 2021
Reviewed: 6 December 2021
Carmen
United Statesbreakfast was just ok, they can add some other basic things
stuff were very friendly parking was plenty and convenient location was central
Stayed in November 2021
Reviewed: 17 November 2021
Taylor
United Statesold and out dated. the elevator wasn’t working too, staff weren’t very welcoming
that it had a hot tub and warm breakfast
Stayed in November 2021
Reviewed: 22 August 2021
Sanford
United StatesFan was a nice touch but it was totally filthy Closet door off track When you walked in the side door it smelled doggie
Nicely priced Good location
Stayed in July 2021
Reviewed: 21 August 2021
Jaenay
United StatesCheck in staff was extremely rude
Stayed in July 2021
Reviewed: 10 August 2021
Mh
CanadaThe pool area wasn’t well maintained and staff at the front desk didn’t answer the phone when I called from my room.
It was located in a nice part of palm desert and close to the airport. Very accessible.
Stayed in August 2021
Reviewed: 12 July 2021
Robert
United StatesProperty’s a/c in the 3rd floor halls didn’t seem to work well and elevator was extremely hot without air flow, pool was very cloudy/murky. Room had issues the closet sliding doors were broken/off tracks, ceiling fan was wobbly like it was out of balance and couch/foot rest didn’t seem to be very clean.
Staff was friendly and attentive
Stayed in July 2021
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