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  5. Reviews of Homewood Suites by Hilton Phoenix-Biltmore

Reviews of Homewood Suites by Hilton Phoenix-Biltmore 3 stars

2001 East Highland Avenue, Camelback East, Phoenix, AZ 85016, United States

#63 of 131 hotels in Phoenix

Guests' Choice

Review score

Based on 69 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.5

  • Location

    9.0

  • Facilities

    8.2

  • Staff

    8.9

  • Value for money

    7.9

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 7 May 2024

    9.0
    Very good
    • Business trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Would suggest to add a variety of food items for breakfast

    Everything was great,Kindly staff,clean and quiet environment. Good breakfast too

    Stayed in May 2024

  • Reviewed: 2 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel charged so did booking.com. How do I fix this?

    Stayed in August 2023

  • Reviewed: 17 August 2023

    8.0
    Perfect spot for quick trip to central Phoenix
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pleasant, welcoming staff

    Convenient location

    Stayed in August 2023

  • Reviewed: 18 July 2023

    7.0
    Relaxing and inexpensive stay at a great location.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with 2 Double Beds and Sofa bed with Fireplace
    • Stayed 4 nights
    • Submitted via mobile

    The water in the water fountains wasn’t cold enough.

    Great location; friendly and helpful staff; clean and comfortable

    Stayed in July 2023

  • Reviewed: 3 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with 2 Double Beds and Sofa bed with Fireplace
    • Stayed 1 night
    • Submitted via mobile

    Variety of breakfast options.

    Stayed in July 2023

  • Reviewed: 24 April 2023

    9.0
    FUN
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Honestly, just to be picky the only thing was that the room doors didn’t have anything to slow the closing so every time anyone left their room, BAM!!!

    location, location location.

    Stayed in April 2023

  • Reviewed: 26 March 2023

    8.0
    adequate for price
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed and Fireplace
    • Stayed 1 night
    • Submitted via mobile

    dated but it’s okay

    location is good

    Stayed in March 2023

  • Reviewed: 13 March 2023

    8.0
    Very nice!
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Room needs fresh paint. Gray color is dreary and makes room drab. Couch and chair in room were dirty and need to be updated. Expensive pricing for the size of the room.

    Lobby and breakfast area were very nice.

    Stayed in March 2023

  • Reviewed: 29 January 2023

    9.0
    Great service throughout our stay.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 11 nights

    There was a barking dog across the hall, and some inappropriately loud guests, but I don't know what you can do about that. One night there was a loud, evening event in the "function room' which we hadn't realized was next to our room. If I had noticed that, I may have asked for a different room.

    The breakfast was consistently excellent. The worker in charge of the breakfast was amazing. He was constantly re-filling and cleaning up the area. We also appreciated the staff's willingness to do frequent, thorough housekeeping in the room.

    Stayed in January 2023

  • Reviewed: 14 October 2022

    8.0
    I had a pleasant stay and would return
    • Business trip
    • Solo traveller
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    they had a cleaning policy only every 4th day which was strange to me . if you really wanted cleaning services you could ask for it at the desk , but I was staying there for 5 days and would have liked someone to come clean the bathroom atleast

    The staff was great and welcoming , and the property was nice . The rooms were a good size and all the amenities were great Had a great breakfast spread very well located right next to the strip mall and a lot of restaurants and stores

    Stayed in October 2022

  • Reviewed: 20 July 2022

    8.0
    Overall beside the two mishaps, my stay was good and the complimentary breakfast was hot & delicious
    • Leisure trip
    • Family with young children
    • King Suite with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 3 nights

    I didn't get room cleaned when I asked for it and I also reported that my bathroom sink hot water knob was leaking and it wasn't repaired.

    The location, hotel was 10 minutes from my sons apartment. It was also close to strip malls and places to eat, close to the freeway.

    Stayed in July 2022

  • Reviewed: 2 September 2021

    7.0
    Slightly above average but not a great value
    • Leisure trip
    • Couple
    • King Suite with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    i have stayed at several home wood suites over the years and this one did not hold up to the standard. I am sure the pandemic did not help but the room was average at best for a suite. The what was included as meals were sub par. pricing needs to be adjusted to reflect the value you are getting based on the pandemic restrictions.

    Stayed in August 2021

  • Reviewed: 5 August 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with One King And Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was very nice just needs a little update power sockets in living room area need replaced and vacuumed a little better. Suit 116

    Stayed in July 2021

  • Reviewed: 27 June 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Cold breakfast.

    Stayed in June 2021

  • Reviewed: 24 June 2021

    8.0
    Pool was Murky
    • Leisure trip
    • People with friends
    • Two-Bedroom Suite with One King And Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We were looking forward to going for a swim to cool off from the heat but what a disappointment when we got to the pool. The water was murky and we couldn’t even go in. Everyone that came to the pool just looked at the water and left.

    Large clean suite, breakfast was included in the package and it was delicious.

    Stayed in June 2021

  • Reviewed: 21 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Not a very good deal, expensive

    Location

    Stayed in December 2023

  • Reviewed: 23 September 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No complaints

    The chef was AMAZING, prompt, professional, clean, and was just on point all around!! Great service!!

    Stayed in August 2023

  • Reviewed: 22 June 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night

    I made a mistake and booked the wrong night, the staff went above and beyond to help me switch it.

    Stayed in June 2023

  • Reviewed: 8 May 2023

    10
    relaxing stay
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    n/a

    n/a

    Stayed in May 2023

  • Reviewed: 1 August 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was good and Location was perfect 🥰

    Stayed in August 2022

  • Reviewed: 6 January 2022

    5.0
    The Staff were excellent and friendly and helpful and the breakfast was good!
    • Leisure trip
    • Group
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the toilet didn’t flush properly

    location and clean!

    Stayed in January 2022

  • Reviewed: 3 January 2022

    10
    Exceptional
    • Business trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Close to where I needed to be and was quiet

    Stayed in January 2022

  • Reviewed: 13 October 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I thought everything was great!

    The staff was very accommodating

    Stayed in October 2021

  • Reviewed: 6 August 2021

    3.0
    The desk help and staff were helpful and nice other then the ogres cleaning the poil
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    My disappointment is two fold first, I came to relax and enjoy the sun by the pool , something I craved and looked forward to for a long time, A great first day was followed by grumblings the second day directed rather crudely to myself the guest in the pool almost as if I was somehow supposed to know that the pool is closed, all of it even the chaise lounge chairs and yes I must get out now . Conversation with the desk explained the pool is closed all week long and that yes I should know this since it was on the website. I tried explaining I used a third party in the booking process so they neglected in informing me,. I took pictures and those will be added to pictures of my bedside. I feel that my booking should come with the primary trust and hope that my room and particularly bedside table area be clean and disenfected during these times especially. Well pictures show what was five or six alcohol prep pads of the type people use prior to injecting drugs. when my cord to a small entertainment module or small music box fell behind that same area it was with complete disgust as pubic hair , hairs, and I don't want to guess the others ) pics will suffice) came up stuck to the cord which I had to disinfect and clean the stick material and yuck off of it and it was easy to do . I'm disgusted and very very disapointed

    The breakfast was actually very good , both in quality as well as variety, there were not the normal disappointments that too often come with grab and go Hotel breakfasts , the (still hungry) rumblings of a stomach2

    Stayed in July 2021

Showing 1 – 25

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